Reviews of Polynesian Cultural Center

By: Polynesian Cultural Center App

List of user reviews and ratings for Polynesian Cultural Center

Total ratings

2.50 (Rating count: 35)

Review summary

Most reviews praise the app for its navigation help, detailed map, and tour-guide-style information that aids day planning. However, a persistent issue across many reviews is the inability to link or add mobile tickets via QR codes or confirmation numbers, making the app largely unusable for entry. Some users report crashes when accessing show times. Help/chat support is lacking. Overall, the app is useful when ticket linking works, but core ticket integration and reliability need major fixes.

Pros

Navigation and day-planning assistance with tour-guide-like information
Detailed map that helps you navigate the Polynesian Cultural Center
Digital tickets feature can simplify entry when ticket linking works
Overall usefulness as a planning and information tool when functioning correctly

Cons

Ticket linking/adding is broken across devices; QR code scanning and manual entry do not work
No in-app support chat or easy help channel
App crashes when viewing show times or in the Learning section
Without working ticket linking, the app becomes largely unusable for entry and planning

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User Reviews

Recent rating average: 1.10

All time rating average: 2.50

Upgrade to see all 19 reviews

68% (13)

Date	Author	Comment
2026-04-09	bj*****	It is April 2026 and we can not add tickets to the app. Tried on both Android and iOS. Tried with confirmation and name. Tried with QR code. Other reviewers have been complaining of the same problem since 2025.
It is April 2026 and we can not add tickets to the app. Tried on both Android and iOS. Tried with confirmation and name. Tried with QR code. Other reviewers have been complaining of the same problem since 2025.
2026-02-19	sw*****	App doesn’t allow me to add my tickets either using the confirmation code or scanning the QR code.
App doesn’t allow me to add my tickets either using the confirmation code or scanning the QR code.
2026-02-09	au*****	hi. i can’t link my ticket, manually or by scanning the QR code. I was hoping i could get it to work before my tour today.
hi. i can’t link my ticket, manually or by scanning the QR code. I was hoping i could get it to work before my tour today.
2026-01-25	Ci*****	I tried several times just can’t link it to my ticket.
I tried several times just can’t link it to my ticket.
2026-01-09	Br*****	Can’t add tickets, can’t ask for a help chat. The only thing useful is the map.
Can’t add tickets, can’t ask for a help chat. The only thing useful is the map.
2025-12-31	Ho*****	App does not add tickets using the QR Code nor by typing the information.
App does not add tickets using the QR Code nor by typing the information.
2025-12-12	Rr*****	Same as everyone else said, you cannot link/add your tickets. Kinda pointless without that aspect.
Same as everyone else said, you cannot link/add your tickets. Kinda pointless without that aspect.
2025-11-17	Mi*****	The point of getting this app was to link the mobile tickets so I wouldn’t have to search for the email. After several tries, it would not allow me to link the tickets. So I deleted the app since it did not serve its purpose.
The point of getting this app was to link the mobile tickets so I wouldn’t have to search for the email. After several tries, it would not allow me to link the tickets. So I deleted the app since it did not serve its purpose.
2025-11-04	gr*****	Won’t allow to link ticket or scan QR code. Completely useless/broken app as-is, and apparently has been for some time
Won’t allow to link ticket or scan QR code. Completely useless/broken app as-is, and apparently has been for some time
2025-11-01	Jo*****	I’ve tried different things and still doesn’t let me link our tickets. Very frustrating
I’ve tried different things and still doesn’t let me link our tickets. Very frustrating