Hotel Collection

Name: Hotel Collection
Rating: 4.7 (89 reviews)
Author: Hotel Collection

By: Hotel Collection

Bring The Hotel Home

Features & Capabilities

Hotel Collection brings hotel-style perks to your everyday shopping. Download the extension to access exclusive discounts and first-to-know notifications for new collection launches, all at your fingertips.

With easy browsing and a fast, secure checkout, you can shop the latest arrivals effortlessly while staying in the know.

User Growth & Download Statistics

App Shopping Marketing

By:

Hotel Collection

Rating:

4.70

(89)

Version:

3.6 Last updated: 2026-04-17

Version code:

884612493

Creation date:

2023-10-17

Compatible devices:

Size:

59.09MB

URLs:

Website ,Privacy policy

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-04

Compare stats and ranking:

Ranking

# 155,130 ▼ 124

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Hotel Collection

Apple Apps Store

https://apps.apple.com/us/app/hotel-collection/id6467656076

Website:

https://www.hotelcollection.com/

User Reviews

Reviewers consistently praise the scents and overall product quality, plus the app’s wishlist and easy shopping flow. However, recurring issues include aggressive upselling by support, trouble with account/subscription management, poor order fulfillment and billing experiences, and difficult returns/exchanges. These operational and service concerns appear across multiple reviews and dampen the otherwise strong product appeal.

Pros

High-quality, luxurious scents and related products.
In-app favorites/wishlist makes saving and re-accessing products easy.
Convenient in-app shopping experience for the brand's products.
Broad product range showcased in the app (diffusers, luggage, laundry pods).

Cons

Persistent upsell from customer care via calls and texts.
Difficulties managing account info and subscriptions; navigating account changes is not user-friendly.
Poor customer service and order fulfillment; orders may be charged without being fulfilled and live support is hard to reach.
Returns/exchanges friction, including mismatched scents and confusing policies.

Recent reviews

Impossible to navigate account changes. Can’t cancel subscription through the app. Agents are annoying and persistent, constantly trying to upsell via calls and texts.

by Li*****, 2026-04-09

The scents are great, however whenever you order something, a “customer care” representative will blow up your phone via text and call trying to upsell you. What they won’t actually do is review your order that they are caring for to make sure the scents are compatible with the device. Also the website will automatically put the wrong scent in with certain devices and then when you try to exchange or return because you have incompatible parts you will get a weeks worth of emails saying that the customer is wrong because somewhere at the bottom of the page was a disclaimer. It’s really a big scam but great scent if you can get the correct product. I have plenty of screenshots that I can share to support this. Best of luck to you.