Reviews of MoMo PSB

By: MTN Nigeria App

List of user reviews and ratings for MoMo PSB

Total ratings

4.50 (Rating count: 4,798)

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Review summary

User reviews for MoMo PSB on iOS are largely negative. Recurrent problems include app instability (crashes, hangs, and unusable biometrics), transfers that fail or take long and do not show in history, and difficulties when registering a new device or receiving verification codes. Many users report unresponsive customer support across WhatsApp, calls, and tickets. Data related issues (data bundles not delivered or unavailable) are also common. A minority note refunds or occasional bug fixes, but reliability and support remain the main pain points for most reviewers.

Pros

Cons

Frequent app crashes, hangs, and biometric login failures
Transfers fail, are delayed (up to 24 hours), or do not appear in history
Problems receiving registration or verification codes after device change or login attempts
Customer support is often unresponsive or unreachable (WhatsApp, phone lines, tickets)
Data purchase issues and data bundle availability problems

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User Reviews

Recent rating average: 1.40

All time rating average: 4.50

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70% (57)

Date	Author	Comment
2026-07-03	Yo*****	Stupid app with bad network
Stupid app with bad network
2026-07-01	Um*****	Can’t register new no for almost 2 months. Keeps repeating the otp process then keep saying invalid otp. Can’t move pass the first stage of registration. Please don’t bother downloading this trash app. Very Very useless app and waste of data
Can’t register new no for almost 2 months. Keeps repeating the otp process then keep saying invalid otp. Can’t move pass the first stage of registration. Please don’t bother downloading this trash app. Very Very useless app and waste of data
2026-06-29	Eh*****	I sent money into my Momo acct few hours ago later I want to pay for something the transaction is saying an error caused the transaction to fail for like 2days my 15k is stuck I hate this app I regret downloading and using it
I sent money into my Momo acct few hours ago later I want to pay for something the transaction is saying an error caused the transaction to fail for like 2days my 15k is stuck I hate this app I regret downloading and using it
2026-06-29	Lo*****	Good banking
Good banking
2026-06-25	Xa*****	I sent money from my opay to my momo, the opay said it was successful but momo has refused to show me the money, their customer care number doesn’t work, the whatsapp doesn’t reply. Don’t use them
I sent money from my opay to my momo, the opay said it was successful but momo has refused to show me the money, their customer care number doesn’t work, the whatsapp doesn’t reply. Don’t use them
2026-06-25	Ki*****	Your customer service is so bad and so unreliable. I had issues with my pin and it took nothing less than 3days before I was able to correct it. As I speak I have a transaction issue and I have not been able to talk to anybody. No response no reply no hope. Please work on your customer service.
Your customer service is so bad and so unreliable. I had issues with my pin and it took nothing less than 3days before I was able to correct it. As I speak I have a transaction issue and I have not been able to talk to anybody. No response no reply no hope. Please work on your customer service.
2026-06-24	Te*****	I transfer money from my moni point to the app. I can’t see my money. SMH
I transfer money from my moni point to the app. I can’t see my money. SMH
2026-06-24	Ne*****	This is the worst app to put money in, I sent money from my opay to my MoMo account twice in two days and they still haven’t credited me the money in my account .. their customer service is garbage and doesn’t reply .. opay has replied and reached out to MoMo but MoMo still hasn’t credited my money into my account . The customer care team do not reply to any complaints.. this app should be taken off the store and closed if they can’t keep up … absolutely garbage of an app do not download for any reason it’s not worth it cause you’ll loose money
This is the worst app to put money in, I sent money from my opay to my MoMo account twice in two days and they still haven’t credited me the money in my account .. their customer service is garbage and doesn’t reply .. opay has replied and reached out to MoMo but MoMo still hasn’t credited my money into my account . The customer care team do not reply to any complaints.. this app should be taken off the store and closed if they can’t keep up … absolutely garbage of an app do not download for any reason it’s not worth it cause you’ll loose money
2026-06-24	Qw*****	The worst app I have ever seen sent money to Momo and didn’t receive it the app network is bad
The worst app I have ever seen sent money to Momo and didn’t receive it the app network is bad
2026-06-23	Mi*****	They didn't credit my account after sending money into my wallet
They didn't credit my account after sending money into my wallet