Reviews of MoMo PSB

By: MTN Nigeria App

List of user reviews and ratings for MoMo PSB

Total ratings

4.50 (Rating count: 4,785)

Review summary

User reviews for MoMo PSB on iOS are largely negative. Recurrent problems include app instability (crashes, hangs, and unusable biometrics), transfers that fail or take long and do not show in history, and difficulties when registering a new device or receiving verification codes. Many users report unresponsive customer support across WhatsApp, calls, and tickets. Data related issues (data bundles not delivered or unavailable) are also common. A minority note refunds or occasional bug fixes, but reliability and support remain the main pain points for most reviewers.

Pros

Cons

Frequent app crashes, hangs, and biometric login failures
Transfers fail, are delayed (up to 24 hours), or do not appear in history
Problems receiving registration or verification codes after device change or login attempts
Customer support is often unresponsive or unreachable (WhatsApp, phone lines, tickets)
Data purchase issues and data bundle availability problems

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User Reviews

Recent rating average: 1.70

All time rating average: 4.50

Upgrade to see all 117 reviews

68% (80)

Date	Author	Comment
2026-08-26	Oy*****	Why can’t we open a new account anymore
Why can’t we open a new account anymore
2026-08-22	Jh*****	New account
New account
2026-08-22	fe*****	I don’t know why they blocked my account. It a bad app if you can’t unblock my account refund my money back please I have tried everything please return my money oooo I regret putting my money
I don’t know why they blocked my account. It a bad app if you can’t unblock my account refund my money back please I have tried everything please return my money oooo I regret putting my money
2026-08-22	Pa*****	It’s time I stop using this app. I don’t want to wake up one day and find out I can’t login or access my money. The login is just a mess
It’s time I stop using this app. I don’t want to wake up one day and find out I can’t login or access my money. The login is just a mess
2026-08-18	Me*****	I don’t know why you guys would launch app that won’t open
I don’t know why you guys would launch app that won’t open
2026-08-15	Go*****	My friend downloaded the app and wasn’t able to create an account, why? The Previous update had an option to create account
My friend downloaded the app and wasn’t able to create an account, why? The Previous update had an option to create account
2026-08-14	Ka*****	I don’t know why I can’t pay my electricity, on the review I saw electricity bill but in the app I can’t find it
I don’t know why I can’t pay my electricity, on the review I saw electricity bill but in the app I can’t find it
2026-08-12	Me*****	There is no single good thing about this app, this the most worthless bank I ever seen, it’s a shame that MTN can’t even create a standard bank. The app so slow Bad customer care Transaction fraud Bad security And many more. I transfer money to OPay, the money is no where to be found, this the second time this is happening. I wish there is a way I can give you no star.
There is no single good thing about this app, this the most worthless bank I ever seen, it’s a shame that MTN can’t even create a standard bank. The app so slow Bad customer care Transaction fraud Bad security And many more. I transfer money to OPay, the money is no where to be found, this the second time this is happening. I wish there is a way I can give you no star.
2026-08-12	Sk*****	Bugs are much, logging in my account is always giving me issues please fix your bugs
Bugs are much, logging in my account is always giving me issues please fix your bugs
2026-08-12	Sh*****	I sent money to my momo just to purchase data, after inputting my passcode it’s showing incorrect. Tried sending code too for a reset, it’s not working, tried contacting customer support and also using security questions but it’s not working🙂‍↔️ this is rubbish. So my money would vanish☹️
I sent money to my momo just to purchase data, after inputting my passcode it’s showing incorrect. Tried sending code too for a reset, it’s not working, tried contacting customer support and also using security questions but it’s not working🙂‍↔️ this is rubbish. So my money would vanish☹️