Reviews of MyDiabetes: Sugar & Meal Log

By: DIABETES SOLUTIONS UAB

List of user reviews and ratings for MyDiabetes: Sugar & Meal Log

Total ratings

4.40 (Rating count: 2,375)

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Review summary

User reviews consistently praise the app’s tracking, goals, meal ideas, and customization, noting it helps with accountability and daily health routines. However, recurring problems overshadow the positives: ongoing billing and refund issues, an unreliable and sometimes inaccurate food database and AI meal logging, high subscription costs, and reliability glitches (lost data, timing errors, login trouble). Support is frequently criticized. Overall, the app offers strong concept and features, but substantial financial and usability flaws limit its value for many users.

Pros

Strong tracking and daily goals help with accountability.
Wide variety of meal options and easy-to-follow recipes.
Customizable features and meal planning tools.
Exercise tracking and overall health monitoring.
Grocery planning and meal ideas simplify dieting.

Cons

Ongoing billing, cancellation, and refund problems with hidden charges.
Data quality issues: inaccurate food database and AI meal-logging errors; limited search results.
High price and perceived poor value for a diabetes-focused app.
Reliability issues: lost history and incorrect time logging; login problems.
Customer support concerns and disputes over refunds.

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User Reviews

Recent rating average: 3.70

All time rating average: 4.40

Upgrade to see all 2,375 reviews

2% (38)

Date	Author	Comment
2026-06-26	Jo*****	Do not use! It isn’t helpful. But the biggest issue…I’ve tried to cancel since May 23, 2026, and today they are still trying to charge me. I’ve had to lock my card! I’ve tried to co tact again, and still nothing.
Do not use! It isn’t helpful. But the biggest issue…I’ve tried to cancel since May 23, 2026, and today they are still trying to charge me. I’ve had to lock my card! I’ve tried to co tact again, and still nothing.
2026-06-26	No*****	I have had diabetes for 20 years and have kept it under control by just diet. The week look at what you eat not accurate. If I put I have potatoes it does not let me say it was just one time. Which makes the week meals off. There are also to many dry bean recipes some can’t eat them because of digestion issues.
I have had diabetes for 20 years and have kept it under control by just diet. The week look at what you eat not accurate. If I put I have potatoes it does not let me say it was just one time. Which makes the week meals off. There are also to many dry bean recipes some can’t eat them because of digestion issues.
2026-06-26	Od*****	I really appreciate how fast it is to log meals and glucose readings.
I really appreciate how fast it is to log meals and glucose readings.