Date	Author	Comment
2024-08-29	jo*****	Used iPhone 13 to register my galaxy z fold 6, it kept saying there’s a mismatch on imei but there wasn’t, I checked it at least 10 times and the one registered matches my imei number in the phone. Gave up and took a video and sent in instead. Total trash app
Used iPhone 13 to register my galaxy z fold 6, it kept saying there’s a mismatch on imei but there wasn’t, I checked it at least 10 times and the one registered matches my imei number in the phone. Gave up and took a video and sent in instead. Total trash app
2024-08-08	Gm*****	I hope my phone better than this app. No good at all joke.
I hope my phone better than this app. No good at all joke.
2024-07-06	ar*****	My father traded in his old phone and had to use mine for this app and he tried doing it for a hour and a half and it still wouldn’t work!
My father traded in his old phone and had to use mine for this app and he tried doing it for a hour and a half and it still wouldn’t work!
2024-05-07	Po*****	This app is very frustrating. I am unable to log in with my email and phone number. What now?
This app is very frustrating. I am unable to log in with my email and phone number. What now?
2024-03-24	Pi*****	Samsung is absolutely horrible. Apple care so much easier, please don’t waste your time. Paolo
Samsung is absolutely horrible. Apple care so much easier, please don’t waste your time. Paolo
2024-03-09	AJ*****	The app is a waste of time for us as consumers. They ask to evaluate the device, but it's obvious that another device is needed to take the photos and information they request. However, this app only works with Samsung. When trying to use my iPhone, since I am a user of both ecosystems, this app only says: 'Apologies! It seems we are experiencing some trouble but our team is working to fix it. Please try again in some time or contact our support team.' How on earth do they expect us to continue with the process?
The app is a waste of time for us as consumers. They ask to evaluate the device, but it's obvious that another device is needed to take the photos and information they request. However, this app only works with Samsung. When trying to use my iPhone, since I am a user of both ecosystems, this app only says: 'Apologies! It seems we are experiencing some trouble but our team is working to fix it. Please try again in some time or contact our support team.' How on earth do they expect us to continue with the process?
2024-02-15	Zo*****	Why is it so difficult to take a picture of a screen, the camera isnt even oriented right. This was honestly one of my worse app experiences in a long while. The fact that you have so many review stating the same thing, and yet it still is not fix is something you should be ashamed about. Do better !! Also a wait time is ridiculous!
Why is it so difficult to take a picture of a screen, the camera isnt even oriented right. This was honestly one of my worse app experiences in a long while. The fact that you have so many review stating the same thing, and yet it still is not fix is something you should be ashamed about. Do better !! Also a wait time is ridiculous!
2024-02-04	TB*****	I don’t think I have ever written a review for an app, however this process truly is trash. It took me a solid 15 minutes to get the app to recognize that my IMEI numbers were clearly in view. Hopefully Samsung is able to think of a better process in the future because this one was pretty goofy for such a major company.
I don’t think I have ever written a review for an app, however this process truly is trash. It took me a solid 15 minutes to get the app to recognize that my IMEI numbers were clearly in view. Hopefully Samsung is able to think of a better process in the future because this one was pretty goofy for such a major company.
2024-01-03	TX*****	Our firm buys hundreds of thousands of dollars in product from Samsung. I am reaching out to my CIO today to tell him to contact our sales VP and put future purchases on hold until I can re-evaluate whether this experience is in our best interests. Samsung should be ashamed to have this company as a service provider and they are going to hear the negative feedback from us directly.
Our firm buys hundreds of thousands of dollars in product from Samsung. I am reaching out to my CIO today to tell him to contact our sales VP and put future purchases on hold until I can re-evaluate whether this experience is in our best interests. Samsung should be ashamed to have this company as a service provider and they are going to hear the negative feedback from us directly.
2023-11-30	go*****	Has to be one of the worst experiences signing up for a service contract I’ve ever had. Took me over half an hour and well over 100 attempts at a screenshot before it was able to register my IMEI number. And also for the price of these contracts they should never have to make you wait up to 48 hours just to let you know if your pictures were good enough!!! God forbid if something happens to the phone in between now and then. They really need to either have a person on the other end with you real time when you’re taking these pictures or get back to you within an hour tops if you need to update anything. I love my Samsung phone to death now. It’s really a nifty piece of technology, but the customer experience difference between Samsung and Apple is truly night and day. I dread if something ever happens to this phone because I truly have no faith in them.
Has to be one of the worst experiences signing up for a service contract I’ve ever had. Took me over half an hour and well over 100 attempts at a screenshot before it was able to register my IMEI number. And also for the price of these contracts they should never have to make you wait up to 48 hours just to let you know if your pictures were good enough!!! God forbid if something happens to the phone in between now and then. They really need to either have a person on the other end with you real time when you’re taking these pictures or get back to you within an hour tops if you need to update anything. I love my Samsung phone to death now. It’s really a nifty piece of technology, but the customer experience difference between Samsung and Apple is truly night and day. I dread if something ever happens to this phone because I truly have no faith in them.

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