Nanobébé Aura

Terrible baby monitor if you want to consistently be able to use it. We have to use two monitors so that we can hear the sound because it is never consistently enough connected to use through the night. The over the top crib view is nice, and the built in sound machine, but had I know how bad the app to monitor connectivity was, how bad the app is in general, and how unprofessional and not helpful support staff is I would have never purchased this product. For being a very expensive monitor, I expected many of this bugs to be ironed out. But it seems like they released the prototype.

The app is completely unreliable and only seems to work about 1 out of every 30 times I try to use it. The other 29 times, I’m wasting precious time trying to get it to connect while worrying about being able to check on my child. What makes it even more frustrating is the lack of meaningful support. Every time I reached out for help, the response was basically, “Are you sure your Wi-Fi is strong?” Seriously? Every other device in my home works perfectly on the same Wi-Fi network. The problem is clearly the app and camera system, not my internet. The final response I received from support was that my one-year warranty had expired. Wow. For a camera at this price point, it should function properly for many many years, not become practically unusable after only two years. It was never great from the beginning, but it has gotten progressively worse over time. I would NEVER recommend this camera to family or friends. There are far too many competitors on the market offering products that actually work. Nanobébé needs to seriously improve both its technology and customer support because the company seems to be heading in the wrong direction and fast. Please save yourself the frustration and look elsewhere.