Reviews of MCCU KY

By: Members Choice Credit Union (KY)

List of user reviews and ratings for MCCU KY

Total ratings

4.80 (Rating count: 1,816)

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Review summary

Users praise MCCU KY for convenience, Face ID security, and easy navigation plus helpful customer service. However, multiple reviews note reliability issues and glitches that undermine trust, with several saying the app sometimes never works. The updated UI is seen as confusing and less user-friendly, and there are compatibility limits on older iPhones. Additionally, users struggle to distinguish between accounts due to lack of labeling. Overall, usefulness is strong when functioning, but stability and clarity need improvement.

Pros

Convenient and easy-to-use for managing money
Face ID login and quick access to balances and transaction history
Clear navigation and easy access to account information
Helpful customer service

Cons

Frequent reliability issues and glitches; the app often doesn’t work
Confusing, non-intuitive interface after updates; many users prefer the old app
Requires newer iPhone / cannot be downloaded on older devices
Cannot name/label accounts, making it hard to distinguish between similar/shared accounts

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User Reviews

Recent rating average: 3.60

All time rating average: 4.80

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31% (4)

Date	Author	Comment
2026-04-04	Aj*****	Love this app it makes having control over your money so much easier and very convenient
Love this app it makes having control over your money so much easier and very convenient
2026-03-19	LC*****	Great people to work with!
Great people to work with!
2024-09-06	Je*****	I use MCCU Ky on a regular basis and it does pretty much exactly what I’d want my mobile banking app to do… Face ID login, displays my account balances, transaction history, and easy access to change any information on my account. Only times I have issues is when I have low service on my phone. The one thing this app is missing… is an Apple Watch app counterpart!!! I use my Apple Watch every single day as if it was a third hand on my body and this app would certainly be a life saver if I could easily view account balances and transaction history just at the flick of a wrist (no pun intended)
I use MCCU Ky on a regular basis and it does pretty much exactly what I’d want my mobile banking app to do… Face ID login, displays my account balances, transaction history, and easy access to change any information on my account. Only times I have issues is when I have low service on my phone. The one thing this app is missing… is an Apple Watch app counterpart!!! I use my Apple Watch every single day as if it was a third hand on my body and this app would certainly be a life saver if I could easily view account balances and transaction history just at the flick of a wrist (no pun intended)
2024-03-12	KY*****	Not happy I had to get a new phone to use the new app.
Not happy I had to get a new phone to use the new app.
2024-01-21	cc*****	This has got to the be junkiest bank app ever, it ever works I constantly have to delete it then redownload it then none of my accounts show I have to call and get it straightened out… 10/10 don’t recommend
This has got to the be junkiest bank app ever, it ever works I constantly have to delete it then redownload it then none of my accounts show I have to call and get it straightened out… 10/10 don’t recommend
2023-12-08	Wa*****	Too glitchy to trust.
Too glitchy to trust.
2023-12-04	Lu*****	I love the new app. It is so easy to navigate and find what you need!!
I love the new app. It is so easy to navigate and find what you need!!
2023-11-14	gj*****	It’s confusing not having a “checking account” and a “savings account”. I have 3 “shared accounts” that you can’t tell which is which. I would love to be able to name the accounts or have the traditional labels.
It’s confusing not having a “checking account” and a “savings account”. I have 3 “shared accounts” that you can’t tell which is which. I would love to be able to name the accounts or have the traditional labels.
2023-11-14	An*****	Very confusing and not easily to navigate was more satisfied with the old app
Very confusing and not easily to navigate was more satisfied with the old app
2023-11-09	Mo*****	Everything is messed up!
Everything is messed up!