Reviews of Gong cha USA

By: PEBLLA, INC App

List of user reviews and ratings for Gong cha USA

Total ratings

3.50 (Rating count: 146)

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Review summary

Most reviews criticize Gong Cha USA for location accuracy and store availability, with the app repeatedly showing distant stores, failing to detect the user’s location, or omitting nearby options. Users also report loyalty rewards issues—points either not earning, not applying, or disappearing after updates or login problems. Reliability problems are common: password errors, login failures, and glitches after app updates. Several reviewers accuse the app of fragmentation, requiring multiple apps or only listing a few stores. A few users still see the loyalty system and ordering as intended, but overall experience is frequently frustrating.

Pros

Loyalty rewards/points system is present in the app.
The app is designed to show Gong Cha locations for ordering and pickup.
Aims to unify Gong Cha ordering under a single USA app (instead of multiple store-specific apps).

Cons

Location accuracy and store availability are unreliable: nearby stores may not appear, far-away stores appear, or listings disappear after updates.
Loyalty rewards issues: points may not accrue or apply, and rewards can disappear or be tied to problematic logins.
Frequent reliability issues: login problems, password errors, and glitches after app updates.
Fragmented experience due to multiple apps or lack of a true universal app (store-specific versions or separate apps).
Geographic coverage is severely limited, with only a few states/stores supported, making it unusable for many users.

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User Reviews

Recent rating average: 1.50

All time rating average: 3.50

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81% (25)

Date	Author	Comment
2026-07-31	Cu*****	So i download it and then it told me too get the other app and i did then i could use it but i tried to put my location and it won't work it i live in MA and it only had Miami so please please 🙏 don't get this app
So i download it and then it told me too get the other app and i did then i could use it but i tried to put my location and it won't work it i live in MA and it only had Miami so please please 🙏 don't get this app
2026-07-16	mj*****	It’s frustrating that I still can’t order drinks on this app. I hope they fix it one of these days.
It’s frustrating that I still can’t order drinks on this app. I hope they fix it one of these days.
2026-07-05	Ka*****	Can’t change location and it wiped out my points once I put my phone number. The IT group should just off themselves for not knowing how to do anything
Can’t change location and it wiped out my points once I put my phone number. The IT group should just off themselves for not knowing how to do anything
2026-07-01	bu*****	I’m in NY and it’s telling me to order in New orlean. And no place on app to change location
I’m in NY and it’s telling me to order in New orlean. And no place on app to change location
2026-06-21	ba*****	wiped out all of my points from gong cha California app after they migrated to this app.
wiped out all of my points from gong cha California app after they migrated to this app.
2026-06-03	Re*****	Me and my friend go there every week we always ride bikes we always get the same thing the workers there are the nicest people ever me and my friend wants cleaned up a mess of water on the ground, and they later came chasing after us out of the store to give us 10 out of 10
Me and my friend go there every week we always ride bikes we always get the same thing the workers there are the nicest people ever me and my friend wants cleaned up a mess of water on the ground, and they later came chasing after us out of the store to give us 10 out of 10
2026-05-29	Dl*****	Loved the previous app, it send notifications right away when my order was received and tracked when it was ready. I downloaded the new one and it would not take my credentials. New app has been glitchy and slow.
Loved the previous app, it send notifications right away when my order was received and tracked when it was ready. I downloaded the new one and it would not take my credentials. New app has been glitchy and slow.
2026-05-23	Ap*****	Only 5 stores show up. My local store doesn’t even show up on the map
Only 5 stores show up. My local store doesn’t even show up on the map
2026-05-16	Sd*****	Waste of my time
Waste of my time
2026-05-12	Li*****	I was in Menifee California and ordered Gongcha there. The app doesn’t show the location and only display very limited location. As well there is no option to add point/reward online either.
I was in Menifee California and ordered Gongcha there. The app doesn’t show the location and only display very limited location. As well there is no option to add point/reward online either.