Reviews of Five ®

By: Medterra App

List of user reviews and ratings for Five ®

Total ratings

4.90 (Rating count: 1,361)

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Review summary

Top positives are sleep benefits, product quality, and promotions driving loyalty. Repeated issues center on the app (checkout/login glitches) and customer service responsiveness, with some billing/subscription frustrations. Overall, the gummies and value are well-regarded, but app reliability and support are the main downsides.

Pros

Sleep and wellness benefits from the gummies, with many users reporting improved sleep, reduced anxiety and PTSD symptom relief.
High-quality gummies with good taste and reliable effects, and positive feedback on product variety and consistency.
Promotions, loyalty rewards, and value (sales, points, gift cards) that enhance overall savings and sharing with family.
Overall satisfaction and long-term loyalty to the Five brand, despite reported issues with the app and service.

Cons

Frequent app issues at checkout and login problems, including difficulty placing orders and problems saving payment details.
Poor customer service responsiveness and support, with reports of slow, unhelpful assistance and weekday-only availability.
Billing and subscription management frustrations, including cancellation difficulties and unexpected renewals.

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User Reviews

Recent rating average: 3.50

All time rating average: 4.90

Upgrade to see all 37 reviews

16% (6)

Date	Author	Comment
2026-05-17	Ra*****	They redid the app and now some things are hard to find. You have to use the browser to find your account dashboard where your subscriptions and referrals and rewards are. I wish they’d change the app back to how they had it. I prefer to shop on the desktop.
They redid the app and now some things are hard to find. You have to use the browser to find your account dashboard where your subscriptions and referrals and rewards are. I wish they’d change the app back to how they had it. I prefer to shop on the desktop.
2026-05-01	WC*****	Worst shopping app ever. Glitchy, your subscriptions may or may not show correctly, can't get to your rewards points, App acts as is High Pass membership or discount is not present or applied- Website is better for shopping, rewards, manage subscriptions, discounts, checkout, etc. PRODUCTS however do not disappoint! I've been buying & using pretty much all of the gummies for several years. Subscriptions are the way to go for best discounts & savings.
Worst shopping app ever. Glitchy, your subscriptions may or may not show correctly, can't get to your rewards points, App acts as is High Pass membership or discount is not present or applied- Website is better for shopping, rewards, manage subscriptions, discounts, checkout, etc. PRODUCTS however do not disappoint! I've been buying & using pretty much all of the gummies for several years. Subscriptions are the way to go for best discounts & savings.
2026-04-08	lu*****	Since my last review, Five’s app dev team made huge strides improving the experience. The app is quite responsive with a much better overall design. 👏🏻
Since my last review, Five’s app dev team made huge strides improving the experience. The app is quite responsive with a much better overall design. 👏🏻
2026-03-10	St*****	Their app is absolutely worthless as far as getting support. Just AI trash. Great Gummies, but this app is terrible.
Their app is absolutely worthless as far as getting support. Just AI trash. Great Gummies, but this app is terrible.
2025-12-15	Mu*****	My order was supposed to come December 6th. It said it was delivered December 9th at my parcel locker(mind you I had put the right address for my order). I check my route app and they delivered it to an address 6 minutes away from mine that has nothing to do with mine. I talk to Five customer service and they tell me to talk to the shipping carrier. I talk to the shipping carrier and they make me make a case id and wait 2-3 business days. By the third day they closed the case and said it would arrive by the end of that day. IT DID NOT. I call customer service for the 4th time and they blab on about thank you for your patience and the rest(they couldn’t’ give a car in the world). They make another case if and tell me to wait another 2-3 days. I wait. Then on the third day they close the case and tell me the person who delivers packages was made sure to look for my package and would deliver it my the end of the day if they found it and if not to make an online claim. It never arrived. I try to make an online claim and I start almost finishing and towards the end they decide to tell me my order doesn’t have insurance so I’m stuck with no one helping me and when I get help they just make me wait another 2-3 days business days. I contact 5 and tell them all this and they don’t help at all and their customer service is so trash and only works on weekdays and they just took my money and I want someone to acknowledge me and atleast get me a reship that’s fast and not make me wait 3 weeks like this but oh well.
My order was supposed to come December 6th. It said it was delivered December 9th at my parcel locker(mind you I had put the right address for my order). I check my route app and they delivered it to an address 6 minutes away from mine that has nothing to do with mine. I talk to Five customer service and they tell me to talk to the shipping carrier. I talk to the shipping carrier and they make me make a case id and wait 2-3 business days. By the third day they closed the case and said it would arrive by the end of that day. IT DID NOT. I call customer service for the 4th time and they blab on about thank you for your patience and the rest(they couldn’t’ give a car in the world). They make another case if and tell me to wait another 2-3 days. I wait. Then on the third day they close the case and tell me the person who delivers packages was made sure to look for my package and would deliver it my the end of the day if they found it and if not to make an online claim. It never arrived. I try to make an online claim and I start almost finishing and towards the end they decide to tell me my order doesn’t have insurance so I’m stuck with no one helping me and when I get help they just make me wait another 2-3 days business days. I contact 5 and tell them all this and they don’t help at all and their customer service is so trash and only works on weekdays and they just took my money and I want someone to acknowledge me and atleast get me a reship that’s fast and not make me wait 3 weeks like this but oh well.
2025-04-20	gm*****	I suffer from severe chronic pain after 13 years or surgery and without of my GI organs
I suffer from severe chronic pain after 13 years or surgery and without of my GI organs
2025-04-04	Ca*****	Every time I see a sitewide “buy one get one free “with a code, when I add the code it says that code doesn’t apply. Every time. Why do you lie?
Every time I see a sitewide “buy one get one free “with a code, when I add the code it says that code doesn’t apply. Every time. Why do you lie?
2025-03-18	d *****	I have never have slept well & have anxiety when I tried the sleep gummies I slept! then tried Chill, that made me able to cope with stress & ptsd. I can not recommend this highly enough, gave some to my 85 yr old mom to help her sleep, my daughter who is in a very intense college experience & I am going to see her & help her sleep & chill. I just need to get them to subscribe. Thanks for having great sales so I can share with mom!
I have never have slept well & have anxiety when I tried the sleep gummies I slept! then tried Chill, that made me able to cope with stress & ptsd. I can not recommend this highly enough, gave some to my 85 yr old mom to help her sleep, my daughter who is in a very intense college experience & I am going to see her & help her sleep & chill. I just need to get them to subscribe. Thanks for having great sales so I can share with mom!
2025-01-01	Bi*****	I not only like the dark chocolates, but also have enjoyed the taste and quality of the gummies. Definitely what I had hoped for and at a great price.
I not only like the dark chocolates, but also have enjoyed the taste and quality of the gummies. Definitely what I had hoped for and at a great price.
2024-12-22	V.*****	I bought these gummies and they are amazing, first time I tried it, it took a while to hit. But it did hit hard and good. I downloaded the app because I thought why not, they gave me a ten dollar e-gift card and it would be a waste to not use it. I download the app, I make an account, that is where the problems started. It keeps saying that my email or password is incorrect which is false, when I need to confirm my account I have to log in and the issues keep going, it’s better to just order on the website than the app.
I bought these gummies and they are amazing, first time I tried it, it took a while to hit. But it did hit hard and good. I downloaded the app because I thought why not, they gave me a ten dollar e-gift card and it would be a waste to not use it. I download the app, I make an account, that is where the problems started. It keeps saying that my email or password is incorrect which is false, when I need to confirm my account I have to log in and the issues keep going, it’s better to just order on the website than the app.