Reviews of Culver's

By: Culver's App

List of user reviews and ratings for Culver's

Total ratings

3.30 (Rating count: 469)

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Review summary

Many reviews cite sign-in loops, payment and checkout failures, ordering ahead issues, and unreliable rewards redemption. Delivery delays and orders not being ready exacerbate frustration. A minority praise the app for UI and ease of ordering favorites, plus available rewards, but persistent outages and friction in payments, orders, and rewards dominate user sentiment.

Pros

Intuitive UI and smooth navigation
Easy to order favorites and access saved items
Rewards/loyalty program exists and is appealing
New features and updates improving usability

Cons

Frequent sign-in/login loops and inability to sign in
Payment/checkout problems (adding a payment method or selecting a payment option)
Ordering ahead failures and general app errors preventing purchases
Rewards redemption issues and coupons not working / points problems
Order readiness delays and curbside/delivery wait times

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User Reviews

Recent rating average: 1.70

All time rating average: 3.30

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63% (72)

Date	Author	Comment
2026-08-22	So*****	Every time when I sign in, it makes me sign up and then it gives me a error saying that an account has already been made with my email and I’m not trying to sign up I’m trying to sign in.
Every time when I sign in, it makes me sign up and then it gives me a error saying that an account has already been made with my email and I’m not trying to sign up I’m trying to sign in.
2026-08-21	Ry*****	Won’t let you sign in or utilize rewards at all. Seems suspicious. Keeps saying I need to provide a valid first name when checking out, despite not even asking for a name.
Won’t let you sign in or utilize rewards at all. Seems suspicious. Keeps saying I need to provide a valid first name when checking out, despite not even asking for a name.
2026-08-21	sk*****	Tried it again yesterday and between myself and my wife on my phone it took almost an hour to get an order set up. In the end your system finally emptied my bag and we had to start over. Then we tried with my wife’s phone and app and it seemed to work a bit better. I am uninstalling it to see if that might make a difference after reinstall.
Tried it again yesterday and between myself and my wife on my phone it took almost an hour to get an order set up. In the end your system finally emptied my bag and we had to start over. Then we tried with my wife’s phone and app and it seemed to work a bit better. I am uninstalling it to see if that might make a difference after reinstall.
2026-08-21	Ki*****	Does not allow you to order any sooner than 30 minutes ahead of time. For example, it is 10:25 AM. My local Culver’s opened at 10:00. It is a completely empty parking lot, but the app says “schedule pickup time” and the earliest time is 11:00 AM. So if I want to order on the app, I need to order a MINIMUM of 30 minutes ahead of time. It’s not like McDonalds or Taco Bell where you order immediately, pull up to the speak and give them a code, which is exactly how it should be.
Does not allow you to order any sooner than 30 minutes ahead of time. For example, it is 10:25 AM. My local Culver’s opened at 10:00. It is a completely empty parking lot, but the app says “schedule pickup time” and the earliest time is 11:00 AM. So if I want to order on the app, I need to order a MINIMUM of 30 minutes ahead of time. It’s not like McDonalds or Taco Bell where you order immediately, pull up to the speak and give them a code, which is exactly how it should be.
2026-08-16	Ni*****	No good reason i can’t select no cheese on sandwiches that come with cheese.
No good reason i can’t select no cheese on sandwiches that come with cheese.
2026-08-15	CM*****	The app gets the job done, but it’s more difficult to use than it should be. Ordering should be the easiest thing in the world with as few clicks as humanly possible. For example, default to your last order location so you’re not forced to pick a location every time you place an order.
The app gets the job done, but it’s more difficult to use than it should be. Ordering should be the easiest thing in the world with as few clicks as humanly possible. For example, default to your last order location so you’re not forced to pick a location every time you place an order.
2026-08-12	Ro*****	App constantly sends food to the wrong restaurant and makes it almost impossible to change when ordering
App constantly sends food to the wrong restaurant and makes it almost impossible to change when ordering
2026-08-08	Bu*****	It shouldn’t be hard to create an app that replicates the in-store ordering experience yet Culver’s has failed to do this for years. Additionally, after the order has been placed, you can’t change a vehicle or anything else about the order without canceling it entirely. This app is embarrassingly bad.
It shouldn’t be hard to create an app that replicates the in-store ordering experience yet Culver’s has failed to do this for years. Additionally, after the order has been placed, you can’t change a vehicle or anything else about the order without canceling it entirely. This app is embarrassingly bad.
2026-08-08	ba*****	i work here. it’s nice to have some rewards after spending all that money!!!
i work here. it’s nice to have some rewards after spending all that money!!!
2026-08-07	So*****	Custom orders have errors since most locations do not share the same ingredients, going in person asking indoor jalapeños confirms the app doesn’t match what they actually sell.
Custom orders have errors since most locations do not share the same ingredients, going in person asking indoor jalapeños confirms the app doesn’t match what they actually sell.