Reviews of First Savings Bank Personal

By: First Savings Bank App

List of user reviews and ratings for First Savings Bank Personal

Total ratings

4.30 (Rating count: 580)

Review summary

Users broadly praise First Savings Bank Personal's iOS app for being easy to use and offering quick, helpful customer support. Many reviewers report positive experiences with core banking tasks and paying bills. However, recurring login problems—frequent sign-outs, account lockouts after failed attempts, and issues with saving login details or using Face ID—greatly detract from the app's reliability and frustrate users.

Pros

Easy to use / user-friendly interface.
Helpful customer service / responsive support.
Efficient for paying bills and handling common banking tasks.
Overall positive experience with reliable performance when the app works for typical use

Cons

Frequent sign-in / logout issues causing users to be logged out.
Account lockouts after multiple failed logins requiring a phone call to unlock.
Problems saving login credentials and biometrics, forcing repeated logins.
Biometric login (Face ID) issues persist and are not resolved quickly.

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User Reviews

Recent rating average: 3.40

All time rating average: 4.30

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34% (17)

Date	Author	Comment
2026-02-14	pa*****	This is the 2nd time in the past couple of months that I get locked out of my account. Called customer service and get my account open again only to be locked out again 2 weeks later.
This is the 2nd time in the past couple of months that I get locked out of my account. Called customer service and get my account open again only to be locked out again 2 weeks later.
2025-12-15	Ad*****	My app constantly signs me out and makes me change my password constantly. Then it doesn’t even tell me what’s a wrong so I just have to assume and change my password again. It’s probably signed me out permanently like 3 times. Other than that everything else works fine.
My app constantly signs me out and makes me change my password constantly. Then it doesn’t even tell me what’s a wrong so I just have to assume and change my password again. It’s probably signed me out permanently like 3 times. Other than that everything else works fine.
2025-12-05	K *****	Sometimes difficult to sign on. Everything else is very easy to manipulate through.
Sometimes difficult to sign on. Everything else is very easy to manipulate through.
2025-11-24	Ac*****	Outstanding
Outstanding
2025-10-16	st*****	Everything with banking online with FSB is painful beyond belief. Their system locks your account after 3 failed logins. Not 3 in a row but 3 at anytime. So if I fail twice then login successfully, the count does not start over. Rather, if I fail again after a successful login, my account so gets lock. And the only way to unlock is to make a phone call. This is only one of many things that are frustrating trying to bank here.
Everything with banking online with FSB is painful beyond belief. Their system locks your account after 3 failed logins. Not 3 in a row but 3 at anytime. So if I fail twice then login successfully, the count does not start over. Rather, if I fail again after a successful login, my account so gets lock. And the only way to unlock is to make a phone call. This is only one of many things that are frustrating trying to bank here.
2025-10-08	Ka*****	I really enjoy this app and it is very user friendly
I really enjoy this app and it is very user friendly
2025-09-02	Su*****	Hard to locate statements. Customer service no help.
Hard to locate statements. Customer service no help.
2025-08-21	Di*****	With all the perks of the big banks but not the extra fees. Wonderful customer service!
With all the perks of the big banks but not the extra fees. Wonderful customer service!
2025-08-18	Gr*****	I can’t get Zell to work for me.
I can’t get Zell to work for me.
2025-08-11	Th*****	Consistent bugs with login.
Consistent bugs with login.