Reviews of LATAM Pass

By: LATAM Airlines Group S.A. App

List of user reviews and ratings for LATAM Pass

Total ratings

4.60 (Rating count: 333)

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Review summary

Most reviews point to a language issue: the LATAM Pass app remains in Spanish with no evident option to switch to English or Portuguese. Other recurring concerns include limited feature integration (requiring browser login for more features) and occasional search issues, but the language limitation is the most consistently mentioned problem across reviews.

Pros

Cons

Language locked to Spanish; no option to switch to English or Portuguese within the app.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.60

Upgrade to see all 19 reviews

58% (11)

Date	Author	Comment
2026-07-26	Na*****	Excelente compañia, aerolinea, servicio al Cliente.
Excelente compañia, aerolinea, servicio al Cliente.
2026-06-14	He*****	Defaulted to Spanish with no options to change
Defaulted to Spanish with no options to change
2026-05-17	Bu*****	Tratamento exemplar!! Muitíssimo bem atendido.
Tratamento exemplar!! Muitíssimo bem atendido.
2026-04-28	JH*****	When I downloaded the app, the language was as automatic to Spanish for some reason and I can’t find anywhere in the app the option to change it.. wth?!
When I downloaded the app, the language was as automatic to Spanish for some reason and I can’t find anywhere in the app the option to change it.. wth?!
2026-03-31	Ic*****	Buena aplicación muy fácil de usar
Buena aplicación muy fácil de usar
2026-03-19	Sa*****	The app is in Spanish for some reason. Before it was in Portuguese or English. I also traveled to Brazil last year but can’t get my miles
The app is in Spanish for some reason. Before it was in Portuguese or English. I also traveled to Brazil last year but can’t get my miles
2026-01-09	fu*****	The app dont have integration with latam, só you need open browser and login again tô see more features, at least every month you cant use, you need update again, And again again....
The app dont have integration with latam, só you need open browser and login again tô see more features, at least every month you cant use, you need update again, And again again....
2026-01-07	Av*****	How does a global airline only offer their frequent flier app in Spanish? On the LATAM website it says they communicate in Spanish, Portuguese & English. Well I guess someone didn’t get the memo 🙈🙈
How does a global airline only offer their frequent flier app in Spanish? On the LATAM website it says they communicate in Spanish, Portuguese & English. Well I guess someone didn’t get the memo 🙈🙈
2025-12-13	Cl*****	Mudam o app é simplesmente o mais importante deixa de estar fácil a mão para querer virar um app de vendas. Um Lixo a experiência de cliente!!
Mudam o app é simplesmente o mais importante deixa de estar fácil a mão para querer virar um app de vendas. Um Lixo a experiência de cliente!!
2025-12-02	Di*****	As buscas estão apresentando erros há mais de um mês.
As buscas estão apresentando erros há mais de um mês.