Reviews of ANB Bank

By: ANB Bank App

List of user reviews and ratings for ANB Bank

Total ratings

2.70 (Rating count: 58)

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Review summary

Users praise the app for its ease of use and the friendly community bank feel with essential features. However, recurring issues include frequent login problems and password resets, usability/navigation problems after updates, limited features (no easy transfers or built-in Zelle/bill pay), problematic mobile deposits, and slow or unresponsive customer support. Overall, the app shows promise but reliability and feature parity need substantial improvement.

Pros

Easy to use and navigate app
Friendly, community-bank vibe with good customer service
App provides all the essential features needed for daily banking

Cons

Frequent login problems and slow or failed password resets
Navigation and overall usability degraded after the update
Limited features: absence of easy external transfers (EFT), Zelle, and straightforward bill pay inside the app
Mobile deposits are error-prone (extra steps, photo capture rejects) and deposits don’t always process
Customer service is slow or unresponsive (long holds, callbacks not returned)

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User Reviews

Recent rating average: 2.80

All time rating average: 2.70

Upgrade to see all 18 reviews

56% (10)

Date	Author	Comment
2026-08-08	Wo*****	I’ve tried over 30 times to deposit checks. It will not work.
I’ve tried over 30 times to deposit checks. It will not work.
2026-06-25	So*****	Can’t even access the app, just stuck on the loading screen, only works at like 2am…
Can’t even access the app, just stuck on the loading screen, only works at like 2am…
2025-09-29	st*****	Recently switched banks. Great community bank and functional app. Has everything I need!
Recently switched banks. Great community bank and functional app. Has everything I need!
2025-09-25	Gu*****	Great community bank. Very friendly. The app is easy to use and has all the features I need for my daily banking.
Great community bank. Very friendly. The app is easy to use and has all the features I need for my daily banking.
2025-04-05	No*****	Holy cow this is brutal. I’ve had my account for a decade and it has never been worse… PLEASE FIX THIS. I loved the feeling of having a small local bank but it’s just not worth it anymore. There are no pros, only cons.
Holy cow this is brutal. I’ve had my account for a decade and it has never been worse… PLEASE FIX THIS. I loved the feeling of having a small local bank but it’s just not worth it anymore. There are no pros, only cons.
2024-10-15	Sp*****	I constantly have issues with login and mobile deposits, please fix.
I constantly have issues with login and mobile deposits, please fix.
2024-04-30	Ry*****	Easy to use/navigate app! Great customer support when I needed it. Love the new app’s aesthetic.
Easy to use/navigate app! Great customer support when I needed it. Love the new app’s aesthetic.
2024-01-17	Mi*****	The latest version makes you take more steps to deposit checks via your smartphone, and when it gets to the photo taking, it rejects the photos no matter how many times you retake the photo.
The latest version makes you take more steps to deposit checks via your smartphone, and when it gets to the photo taking, it rejects the photos no matter how many times you retake the photo.
2023-12-01	de*****	This app is trash. The only reason I gave it two starts instead of one is because my dad can transfer money into my youth account, but it never loads even when I’m connected to stable internet, and the features are very limited. I have a savings account on a different app, but I cannot transfer money from my anb account to my saving account from the anb app. This just feels like a basic feature all banking apps should have
This app is trash. The only reason I gave it two starts instead of one is because my dad can transfer money into my youth account, but it never loads even when I’m connected to stable internet, and the features are very limited. I have a savings account on a different app, but I cannot transfer money from my anb account to my saving account from the anb app. This just feels like a basic feature all banking apps should have
2023-11-16	Sc*****	First thing, I use Apple MacBookAir M1 for all of my banking on the ANB website. The transition to the new website went perfect except for the bill pay. I was told that the new website bill pay did not like the Safari browser and I would have to use Google Chrome or another browser I had never heard of before. I saw the reviews and questioned a representative at ANB, but they told me that an update to the app had been performed. I was reluctant to use an app, but this morning I decided to try it and put it on my ipad. It worked perfect and all of my information on my payee’s was there. If you are an Apple user just try it.
First thing, I use Apple MacBookAir M1 for all of my banking on the ANB website. The transition to the new website went perfect except for the bill pay. I was told that the new website bill pay did not like the Safari browser and I would have to use Google Chrome or another browser I had never heard of before. I saw the reviews and questioned a representative at ANB, but they told me that an update to the app had been performed. I was reluctant to use an app, but this morning I decided to try it and put it on my ipad. It worked perfect and all of my information on my payee’s was there. If you are an Apple user just try it.