Reviews of RIDE Twin Falls Transit

By: Downtowner App, Inc.

List of user reviews and ratings for RIDE Twin Falls Transit

Total ratings

4.20 (Rating count: 49)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Upgrade to see all 12 reviews

User Reviews

Recent rating average: 4.20

All time rating average: 4.20

Upgrade to see all 12 reviews

Date	Author	Comment
2026-05-09	ja*****	nice for rides but… the drivers have disrespected me and made me uncomfortable multiple times and if you need to be somewhere at a certain time i wouldn’t count on this app their wait times are usually ridiculous. they’ll change the times up and down for hours horrible service. fix this issue
nice for rides but… the drivers have disrespected me and made me uncomfortable multiple times and if you need to be somewhere at a certain time i wouldn’t count on this app their wait times are usually ridiculous. they’ll change the times up and down for hours horrible service. fix this issue
2025-08-10	Sl*****	Great affordable rides to get u were u need to go.I would recommend for anyone that’s needing an affordable lift to get ahold of these people and download their app it’s super easy to use.
Great affordable rides to get u were u need to go.I would recommend for anyone that’s needing an affordable lift to get ahold of these people and download their app it’s super easy to use.
2025-04-12	Ri*****	RTFT is a great service!! I love the drivers and the convenience of having the app!! the only issue I’ve seen so far and I’ve talked with drivers and other customers is that there is not enough drivers to accommodate the demand So the wait times can be long at times! I’ve had to wait up to 172 minutes several times and then a ride gets canceled and having to start all over that’s the only issue I’ve seen so far! Otherwise it’s great and everyone is great. I’d be interested in driving with them also myself!!
RTFT is a great service!! I love the drivers and the convenience of having the app!! the only issue I’ve seen so far and I’ve talked with drivers and other customers is that there is not enough drivers to accommodate the demand So the wait times can be long at times! I’ve had to wait up to 172 minutes several times and then a ride gets canceled and having to start all over that’s the only issue I’ve seen so far! Otherwise it’s great and everyone is great. I’d be interested in driving with them also myself!!
2025-01-03	Mo*****	There is no way to get the senior discount using the app so I can’t use the app but I have to call instead.
There is no way to get the senior discount using the app so I can’t use the app but I have to call instead.
2024-11-08	Fa*****	Smooth rides for the price and wait time
Smooth rides for the price and wait time
2024-06-25	py*****	The app is great and is very easy to use. The drivers are amazing and the convenience of having TFT has been great help since I no longer have a car. My biggest issue with TFT and from what I have heard both customers and drivers there isn’t enough drivers. This causes the biggest issue TFT has is their wait times. Sometime I have to book hours in advance because I do not know what my wait time is going to look like. The longest wait time I was given was 138 minutes. Sometimes the ride gets cancelled and you have to start over. Honestly they just need more drivers in order to evenly distribute the work load amongst the drivers
The app is great and is very easy to use. The drivers are amazing and the convenience of having TFT has been great help since I no longer have a car. My biggest issue with TFT and from what I have heard both customers and drivers there isn’t enough drivers. This causes the biggest issue TFT has is their wait times. Sometime I have to book hours in advance because I do not know what my wait time is going to look like. The longest wait time I was given was 138 minutes. Sometimes the ride gets cancelled and you have to start over. Honestly they just need more drivers in order to evenly distribute the work load amongst the drivers
2023-12-04	Da*****	Drivers are fantastic, cars are good. We just need more of them at peak times.
Drivers are fantastic, cars are good. We just need more of them at peak times.
2023-07-28	Pa*****	Excellent alternative to a bus system that would not get used! The app is easy to use, and the service is great!
Excellent alternative to a bus system that would not get used! The app is easy to use, and the service is great!
2023-07-27	Pl*****	Great easy to app. Especially love the pickup notification and the map showing the driver location! Nice job Twin Falls!
Great easy to app. Especially love the pickup notification and the map showing the driver location! Nice job Twin Falls!
2023-07-16	Br*****	I've lived in Twin Falls for 18 years as of this October, and especially in the last few of those years, it's definitely needed some form of public transportation. I much prefer this over a traditional bus system simply because it's much easier to plan my day around. The app is easy to use, which is good for totally blind users like myself. The only slight problem is that parts of it don't work quite as well for screen reading software, for instance you can't edit what you've written in the destination and pick up fields if you make a mistake, unless of course you either can count how many spaces back that mistake was or you delete everything and start over. Aside from that, the app is excellent and seems to be very accurate. It tells you how much you can expect to pay for your ride and how long they estimate your weight will be. Then, when somebody has been assigned to pick you up and tells you who they are and roughly when they expect to be at your destination. Once you have a driver you get two notifications, well, technically three. You get the initial notification of who your driver is, then once they're a few blocks away you get a notification saying that they're arriving soon, plus a final notification when they arrive. Unfortunately, another issue as far as blindness accessibility goes is that from my experimentation it's impossible to rate your driver, or at least extremely difficult. This is kind of sad because so far, and admittedly I've only use the service twice, but my experiences have been positive, so of course I would want to give my drivers positive ratings. Unfortunately, that part of the app does not appear to be accessible.
I've lived in Twin Falls for 18 years as of this October, and especially in the last few of those years, it's definitely needed some form of public transportation. I much prefer this over a traditional bus system simply because it's much easier to plan my day around. The app is easy to use, which is good for totally blind users like myself. The only slight problem is that parts of it don't work quite as well for screen reading software, for instance you can't edit what you've written in the destination and pick up fields if you make a mistake, unless of course you either can count how many spaces back that mistake was or you delete everything and start over. Aside from that, the app is excellent and seems to be very accurate. It tells you how much you can expect to pay for your ride and how long they estimate your weight will be. Then, when somebody has been assigned to pick you up and tells you who they are and roughly when they expect to be at your destination. Once you have a driver you get two notifications, well, technically three. You get the initial notification of who your driver is, then once they're a few blocks away you get a notification saying that they're arriving soon, plus a final notification when they arrive. Unfortunately, another issue as far as blindness accessibility goes is that from my experimentation it's impossible to rate your driver, or at least extremely difficult. This is kind of sad because so far, and admittedly I've only use the service twice, but my experiences have been positive, so of course I would want to give my drivers positive ratings. Unfortunately, that part of the app does not appear to be accessible.