Reviews of T&T USA

By: T&T Supermarket US Inc. App

List of user reviews and ratings for T&T USA

Total ratings

2.60 (Rating count: 69)

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Review summary

Overall, users report a mixed experience. Positive notes include reliability, on-time deliveries, good product quality, authentic Asian offerings, and easy signup. The most frequent complaints center on order issues: frequent out-of-stock items, substitutions without notice, and missing items; refunds often take weeks or are hard to process. Payment handling and high or hidden fees are a frequent grievance, along with push notifications that can’t be disabled easily and limited customer support. Several users also report slow app performance and buggy behavior. Improvements in checkout, stock management, refunds, and support would help.

Pros

Reliable and hassle-free app with on-time deliveries.
Good product quality and responsive service; many would shop again.
Real authentic Asian food.
Easy signup and convenient browsing of specials.

Cons

Payment issues and high processing/ordering fees.
Missing/out-of-stock items and substitutions without notice; refunds not clearly communicated.
Refund processing slow or unclear; delays getting refunds.
Push notifications cannot be disabled easily without turning off updates.
Poor customer service and hard-to-reach support.

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User Reviews

Recent rating average: 1.10

All time rating average: 2.60

Upgrade to see all 21 reviews

71% (15)

Date	Author	Comment
2026-03-30	Ch*****	Shopping one a week. Feel very sad to keep ppl waiting for me to sign in the app at checkout.
Shopping one a week. Feel very sad to keep ppl waiting for me to sign in the app at checkout.
2026-03-22	Ni*****	The app is hard to use, and it charges a ridiculous amount of fees on it
The app is hard to use, and it charges a ridiculous amount of fees on it
2026-03-09	in*****	I placed an online delivery order and received very poor quality items I tried to request a refund, but the app refund system keeps getting stuck and won’t let me upload photos, which is required to submit the request. Without photos the system won’t proceed. Customer service was also unhelpful. This experience completely defeats the purpose of ordering online to save time. It ended up wasting both my money and my time.
I placed an online delivery order and received very poor quality items I tried to request a refund, but the app refund system keeps getting stuck and won’t let me upload photos, which is required to submit the request. Without photos the system won’t proceed. Customer service was also unhelpful. This experience completely defeats the purpose of ordering online to save time. It ended up wasting both my money and my time.
2026-02-21	Jo*****	The app continues notifications for useless advertising about marketing even though Notifications have been turned off. I thus cannot disable notifications without also disabling them for updates about online orders. Pushy. Terrible.
The app continues notifications for useless advertising about marketing even though Notifications have been turned off. I thus cannot disable notifications without also disabling them for updates about online orders. Pushy. Terrible.
2026-01-19	To*****	APP响应也太慢了，而且东西也贵。
APP响应也太慢了，而且东西也贵。
2026-01-03	An*****	Can’t load pictures
Can’t load pictures
2025-11-21	Us*****	Last night, I made my first purchase on the mobile app and ordered eight items. Today, I received an email saying that three of the items were out of stock and were refunded directly. Another item I bought was a Japanese milk tea, but they replaced it with a different brand without any communication at all. The brand they swapped in has a very high sugar content, which is not what I wanted. I’ve never seen service like this before. I contacted customer service, and they asked me to leave my email and name. I need to cancel the rest of the items that are showing as shipped. I originally made the purchase just to buy one particular item, and I added other items only to reach the $35 minimum. But the item I actually wanted was suddenly marked as unavailable and refunded without any explanation.
Last night, I made my first purchase on the mobile app and ordered eight items. Today, I received an email saying that three of the items were out of stock and were refunded directly. Another item I bought was a Japanese milk tea, but they replaced it with a different brand without any communication at all. The brand they swapped in has a very high sugar content, which is not what I wanted. I’ve never seen service like this before. I contacted customer service, and they asked me to leave my email and name. I need to cancel the rest of the items that are showing as shipped. I originally made the purchase just to buy one particular item, and I added other items only to reach the $35 minimum. But the item I actually wanted was suddenly marked as unavailable and refunded without any explanation.
2025-06-26	Ma*****	My order was late,half of items were out of stock. Prices online are higher than in the store. Service is worse than Sayweee.
My order was late,half of items were out of stock. Prices online are higher than in the store. Service is worse than Sayweee.
2025-06-21	Na*****	My first time bother writing bad review for app - it not only has $4.99 processing fee for each order, for the first time user, the discount can’t even cover delivery fee and processing fee altogether! What’s worse, they stopped delivering tomatoes says it could be not fresh or out-of-stock - bad management - when they refund, they deduct the proportion of the tomatoes price from the new user discount! That makes me feel customers are responsible for bad tomatoes! Cannot be more Ridiculous.
My first time bother writing bad review for app - it not only has $4.99 processing fee for each order, for the first time user, the discount can’t even cover delivery fee and processing fee altogether! What’s worse, they stopped delivering tomatoes says it could be not fresh or out-of-stock - bad management - when they refund, they deduct the proportion of the tomatoes price from the new user discount! That makes me feel customers are responsible for bad tomatoes! Cannot be more Ridiculous.
2025-06-04	he*****	I've placed two online orders, and both times items were missing and the quality was poor. I requested a refund, but it's been several weeks and I still haven't received it.
I've placed two online orders, and both times items were missing and the quality was poor. I requested a refund, but it's been several weeks and I still haven't received it.