Flowers delivery - Myflowers

1/5. DO NOT ORDER FROM THESE PEOPLE. MyFlowers are a joke. A genuine, shameless, money grabbing joke of a company, and anyone thinking about ordering from them needs to read this first. I paid £51.89 for a bouquet because their app promised same day delivery within 3 hours. The flowers were for an important event today. That promise is the ONLY reason I used MyFlowers. And every single bit of it was rubbish. The discount code I typed in at checkout? Ignored. Taken silently. Full price charged anyway. Their response when I pointed it out? A voucher. For a future order. From the company that just overcharged me. Are you serious? Give me my money back, don’t try to bribe me into using you again. The delivery? Did not happen. Will not happen today. I found this out not at checkout, not in a confirmation email, but AFTER I had already paid, after I had already chased them for updates, after they had ignored me for 20 minutes at a stretch. Only then did they casually mention it would come “tomorrow,” as if that was fine, as if I had not explicitly paid for a same day slot that their app had dangled in front of me. And here is the best part. When I pushed, one of their agents actually admitted in writing that they are “currently working on updating our website to make this information clearer.” They know. They KNOW the app is lying to customers. They are still taking the money anyway. How is that legal? How do you sleep at night running a company like that? I asked for a refund. Another voucher. I asked again. Silence. I asked again. Silence. Forty minutes of nothing while the event I had ordered the flowers for got closer and closer. They did not care. They did not reply. They just hoped I would go away. This company is a scam dressed up in pretty packaging. They advertise something they cannot deliver, take your money, stall past your deadline, offer you pocket change in store credit, and then ghost you. That is their entire operation. I am furious. I am out £51.89 for nothing. The event is today and there are no flowers. Someone important is going to wonder why. And MyFlowers will carry on tomorrow doing the exact same thing to the next customer stupid enough to trust them. Do NOT use this company. Do not trust a single thing their app tells you. The delivery window is a lie. The discount codes are a lie. The apologies are copy paste nothing. Go to literally any other florist. Go to a supermarket. Go pick flowers from the side of the road. Anything is better than giving these people a penny.

Scammmers do not order from here

Flowers were NEVER delivered and customer service wants me to pay 50% of original price to “retry” delivery. I’m not falling for it again and will report this scam to my credit card.