Reviews of Simpli Soda

By: Simpli Soda

List of user reviews and ratings for Simpli Soda

Total ratings

4.70 (Rating count: 1,838)

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Review summary

The app is valued for its cost savings on cylinders and easy exchange with solid customer service, plus fast delivery and simple ordering. However, many reviews report serious reliability issues: repeated login problems, crashes/bugs during setup and checkout, and frequent checkout errors or server issues. Some users also encounter platform-specific problems or app download failures. Overall, strong service value is offset by an unstable app experience in need of fixes.

Pros

Cost savings per cylinder and overall good value when using the app.
Easy cylinder exchanges with responsive customer service.
Fast delivery and simple, one‑tap ordering.
Positive, long‑term service and support from the company.

Cons

Frequent login/authentication problems (delayed passwordless emails, 2FA friction, and being logged out).
App crashes/freezes during setup and when attempting to place orders (instability during login and checkout).
Checkout issues: address entry, payment errors, and server errors preventing purchases.
Platform reliability issues on iPhone/Android or the app not downloading properly.

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User Reviews

Recent rating average: 3.00

All time rating average: 4.70

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2% (28)

Date	Author	Comment
2026-05-18	Da*****	Your website sucks. It tricked me into making a second order after I thought I had completed my first order. You made it look like I was getting a discount. It’s too easy to simply slide the lever and make a second order to easily by accident. I just might go shop somewhere else. Not happy at all
Your website sucks. It tricked me into making a second order after I thought I had completed my first order. You made it look like I was getting a discount. It’s too easy to simply slide the lever and make a second order to easily by accident. I just might go shop somewhere else. Not happy at all
2026-05-16	De*****	We switched to Simpli Soda from another company. Simpli Soda makes it easy to get refills. The have always responded to my emails quickly to resolve my issues. The app is easy to use as well.
We switched to Simpli Soda from another company. Simpli Soda makes it easy to get refills. The have always responded to my emails quickly to resolve my issues. The app is easy to use as well.
2026-04-12	Co*****	Can’t login or anything else.
Can’t login or anything else.