Reviews of Shoe Palace

By: Shoe Palace

List of user reviews and ratings for Shoe Palace

Total ratings

4.90 (Rating count: 5,638)

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Review summary

The Shoe Palace app shows strong product selection and value when items are in stock, with some buyers reporting hassle-free purchases. However, recurring fulfillment problems dominate user feedback: long shipping times, inaccurate inventory, unresponsive customer service, mis-fulfillment or damaged orders, and slow refunds. These issues often outweigh the positives for many customers, indicating reliability and fulfillment gaps despite appealing drops and pricing.

Pros

Wide selection of sneakers and drops, including hard-to-find sizes.
Positive experiences when stock is available, with hassle-free or quick purchases.
Perceived good value on clothing with competitive prices or discounts.

Cons

Shipping delays and long delivery times.
Inventory/stock information often inaccurate or not updated.
Poor customer service with long hold times and slow responses or refunds.
Order fulfillment issues such as wrong items, damaged packaging, or lost shipments.
High shipping fees and occasional cancellation fees; limited payment options.

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User Reviews

Recent rating average: 2.20

All time rating average: 4.90

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0% (20)

Date	Author	Comment
2026-06-03	Al*****	Everytime I try to make an account it says" error loading page reload the page" andeverytime I do it says the same thing over and over again so If your team can please try to fix thisbug it would help me a lot an make me be able to buy from you guys too so please fix this bug 😀
Everytime I try to make an account it says" error loading page reload the page" andeverytime I do it says the same thing over and over again so If your team can please try to fix thisbug it would help me a lot an make me be able to buy from you guys too so please fix this bug 😀
2026-05-22	me*****	Absolute trash app
Absolute trash app
2026-04-10	Do*****	I’ve ordered 2 pair both took over a month to be delivered and both shoes sat on shelves at the store. Paying almost $30 in shipping just to wait over a month for shoes that are sitting in stores is ridiculous. And not even having the option to pick up at local store. I will never buy from this app again and I’ll inform everyone in my area to never buy with this app as well. 1 star is too high a rating.
I’ve ordered 2 pair both took over a month to be delivered and both shoes sat on shelves at the store. Paying almost $30 in shipping just to wait over a month for shoes that are sitting in stores is ridiculous. And not even having the option to pick up at local store. I will never buy from this app again and I’ll inform everyone in my area to never buy with this app as well. 1 star is too high a rating.