Reviews of Jack's Surfboards

By: JACK'S SURF & SPORT LLC

List of user reviews and ratings for Jack's Surfboards

Total ratings

4.90 (Rating count: 557)

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Review summary

Users like the app for quick, convenient shopping, easy pick-up, easy returns, and solid prices. However, repeated issues with how discounts and free shipping promotions work create frustration, and a few reports mention misrepresented offers. Overall the app is valued for speed and accessibility, but promo reliability and consistent promotion terms are the main improvements users request.

Pros

Easy-to-use, fast-loading app with straightforward navigation.
Convenience of in-app shopping and easier store pickup when you can't visit in person.
Easy returns and consistently good quality clothing.
Competitive prices and access to deals on items (e.g., boards, apparel).

Cons

Promotions and discounts not applying or being misrepresented in the app or texts.
Shipping promotions/thresholds not honored as advertised (e.g., free shipping not applying at expected spend).

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User Reviews

Recent rating average: 3.80

All time rating average: 4.90

Upgrade to see all 12 reviews

25% (3)

Date	Author	Comment
2024-12-15	wa*****	Multiple texts a day is tiring. “40% of watches” - no watches in the app are 40% off; etc. Love Jack’s store in general, but app and texts need to be significantly less spammy
Multiple texts a day is tiring. “40% of watches” - no watches in the app are 40% off; etc. Love Jack’s store in general, but app and texts need to be significantly less spammy
2024-12-13	Ra*****	Love all local shops, froggy for gear, jacks to look fresh n get the daily’s 🤙🏻 also got killer shop boards for cheap if your learning 🔥 🤘🏻
Love all local shops, froggy for gear, jacks to look fresh n get the daily’s 🤙🏻 also got killer shop boards for cheap if your learning 🔥 🤘🏻
2024-08-06	Ti*****	Been a Jacks customer for years and the app makes it easier to pick up stuff when I can’t make it down to the store.
Been a Jacks customer for years and the app makes it easier to pick up stuff when I can’t make it down to the store.
2024-03-16	😍*****	Always the best! Easy returns, quality clothing
Always the best! Easy returns, quality clothing
2024-03-14	Ja*****	Love the clothes the staff everything!! Great prices fun styles amazing prices
Love the clothes the staff everything!! Great prices fun styles amazing prices
2024-02-08	de*****	i love u guys!🤙🏽🤙🏽🤙🏽 aloha from Hawaii the 808🏄‍♂️🌊🌴
i love u guys!🤙🏽🤙🏽🤙🏽 aloha from Hawaii the 808🏄‍♂️🌊🌴
2023-12-11	Bc*****	Could not use any discounts and I signed up for everything possible including app and text. Also my item was not included in the free shipping over 75$ and I spend 130$. Total scam artist and I just pray I actually get my item.
Could not use any discounts and I signed up for everything possible including app and text. Also my item was not included in the free shipping over 75$ and I spend 130$. Total scam artist and I just pray I actually get my item.
2023-10-17	V *****	Nice collaboration with TMNT and Jacks
Nice collaboration with TMNT and Jacks
2023-07-15	Me*****	Rad 🦈
Rad 🦈
2023-06-30	Be*****	I’ve got a bone to pick with one of the Jacks Surfboards employees.
I’ve got a bone to pick with one of the Jacks Surfboards employees.