Reviews of DSPhoto Backup

By: Thomas Le gravier App

List of user reviews and ratings for DSPhoto Backup

Total ratings

4.70 (Rating count: 347)

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Review summary

Users like the app for its UI and ability to back up photos to a Synology NAS and free up device storage. However, reliability is a major problem: backups stop or error out, background operation is inconsistent, and authentication/IP-block issues occur. Brand trust and NAS compatibility concerns, pricing, and file-name handling further mar the experience. Overall, the app is valued for NAS integration but requires fixes to reliability and backend/authentication flows.

Pros

Automatic background backups to a Synology NAS
Easy-to-use UI and robust backup features for NAS integration
Backups help free up phone storage by offloading photos to NAS
Generally strong capability for photo backup to Synology NAS

Cons

Backups frequently fail or stop syncing, with cryptic error messages
Background backups often require the app to stay open or foreground, not reliably running in the background on some devices
Frequent authentication issues, poor 2FA handling, and IP blocking after repeated logins
Brand/trust and compatibility concerns: not Synology-developed, compatibility with certain NAS/DMS versions and refunds/pricing reported as problems
File naming issues leading to duplicates (lowercase/uppercase name handling); desire to preserve original file names

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User Reviews

Recent rating average: 2.60

All time rating average: 4.70

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50% (7)

Date	Author	Comment
2026-05-31	Ju*****	I bought the one year to try it out but I’ll be buying the lifetime. Absolutely worth it if you want something robust, reliable and customizable.
I bought the one year to try it out but I’ll be buying the lifetime. Absolutely worth it if you want something robust, reliable and customizable.
2026-01-22	fi*****	the app works perfect but in general synology apps needs more visual instructions how to use effective for home users
the app works perfect but in general synology apps needs more visual instructions how to use effective for home users
2026-01-09	Da*****	It disconnects all the time and I have to do a multiple input login to get back in each time. Once the picture is loaded, the DSM can’t read most of them and they are just iPhone pictures.
It disconnects all the time and I have to do a multiple input login to get back in each time. Once the picture is loaded, the DSM can’t read most of them and they are just iPhone pictures.
2025-12-10	yu*****	I download this app to use the photos backup, but it need more cost, why I have to use this one? When I go back to the App Store,I found it is not made by synology. So I deleted.
I download this app to use the photos backup, but it need more cost, why I have to use this one? When I go back to the App Store,I found it is not made by synology. So I deleted.
2025-11-28	Mo*****	It’s the easiest way to keep my memories safe and free up space on my phone. I really like that back up happens automatically in the background.
It’s the easiest way to keep my memories safe and free up space on my phone. I really like that back up happens automatically in the background.
2025-04-12	Ra*****	I had to get my iPhone restored and it lost all my 4000 backed up pictures.
I had to get my iPhone restored and it lost all my 4000 backed up pictures.
2024-10-07	ap*****	The most complete, robust and easy to use backup app for your photos to a Synology NAS. Much better and complete than Synology apps serving the same purpose. If you own an iOS device ane have access to a Synology NAS, you will find it very useful.
The most complete, robust and easy to use backup app for your photos to a Synology NAS. Much better and complete than Synology apps serving the same purpose. If you own an iOS device ane have access to a Synology NAS, you will find it very useful.
2024-08-02	jo*****	This backup worked for about 2 months. Now it doesn’t anymore. I just get a cryptic error message. I have emailed for help and no solution yet. Maybe someday it will work again. Fool me once.
This backup worked for about 2 months. Now it doesn’t anymore. I just get a cryptic error message. I have emailed for help and no solution yet. Maybe someday it will work again. Fool me once.
2024-07-29	Bi*****	Background backup not working on iPhone 14 max.. app need to be open and in foreground to backup
Background backup not working on iPhone 14 max.. app need to be open and in foreground to backup
2024-07-20	Ma*****	I bought by mistake thinking this was a synology developed app. It did not work with my NAS on an older DMS version. Or the latest after updating DMS and DS Photo to Synology Photos. It was expensive and AT&T does not refund for problems with this app.
I bought by mistake thinking this was a synology developed app. It did not work with my NAS on an older DMS version. Or the latest after updating DMS and DS Photo to Synology Photos. It was expensive and AT&T does not refund for problems with this app.