Reviews of Weight Coach by CVS

By: Cecelia Health, Inc.

List of user reviews and ratings for Weight Coach by CVS

Total ratings

1.90 (Rating count: 16)

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Review summary

Most reviews highlight persistent usability and reliability problems with Weight Coach by CVS on iOS. Users report sign-up hurdles, difficulty entering data or tracking metrics, and trouble accessing or completing learning modules. Scheduling initial consultations often fails, with no-shows or unhelpful CS follow-up. The app also suffers from bugs and network errors, and device syncing issues, plus generally poor support responsiveness. A minority appreciate the coaching staff and the ability to connect with a dietitian, but the recurring issues significantly hinder effective use.

Pros

Support from the coach/dietitian is a positive and helpful aspect.
The app is designed to connect users with a coach or dietitian through the platform.

Cons

Sign-up / account creation issues (no sign-up button or inability to create an account).
Inability to input data, log goals, or complete modules.
Scheduling initial consultations fails or is unresponsive (no shows).
Frequent reliability issues including network errors and bugs.
Poor customer support and delayed or unhelpful responses.

User Reviews

Recent rating average: 1.30

All time rating average: 1.90

5 star

80% (8)

Date	Author	Comment
2025-03-30	Ro*****	You have to jump through hoops to get your meds. They send you letters saying you aren't doing what you are supposed to be even when you have proof! They never answer your messages, the chats are on a dark blue background with black text! If you do get an answer it's not even the person you messaged to begin with! You pay for your insurance to cover your meds but yet they fail to cover their side! It's a shame that people are doing everything they can and this place can't even keep your info up to date or keep you with a weight coach! If it wasn't for my wanting to get healthy and the meds costing 2 months worth of checks I would not even try!
You have to jump through hoops to get your meds. They send you letters saying you aren't doing what you are supposed to be even when you have proof! They never answer your messages, the chats are on a dark blue background with black text! If you do get an answer it's not even the person you messaged to begin with! You pay for your insurance to cover your meds but yet they fail to cover their side! It's a shame that people are doing everything they can and this place can't even keep your info up to date or keep you with a weight coach! If it wasn't for my wanting to get healthy and the meds costing 2 months worth of checks I would not even try!
2024-12-31	Sn*****	My coach is great but this app doesn’t work well at all. I should be able to record my goals and workouts easier than this. IT needs to look at a different program.
My coach is great but this app doesn’t work well at all. I should be able to record my goals and workouts easier than this. IT needs to look at a different program.
2024-12-05	Ju*****	It does not allow me to schedule the initial consultation. I spoke with the CS rep who did someone will call about helping me set up in 2 weeks . Absolutely absurd.
It does not allow me to schedule the initial consultation. I spoke with the CS rep who did someone will call about helping me set up in 2 weeks . Absolutely absurd.
2024-10-30	Lo*****	I had an initial consultation via Zoom and no one ever joined the meeting. After 16 minutes and multiple messages, I left the meeting. Very unprofessional.
I had an initial consultation via Zoom and no one ever joined the meeting. After 16 minutes and multiple messages, I left the meeting. Very unprofessional.
2024-10-16	sp*****	I agree, I can no longer plug in my info via your app.
I agree, I can no longer plug in my info via your app.
2024-09-12	Ma*****	There is no sign up button. I can’t create my account.
There is no sign up button. I can’t create my account.
2024-08-31	Fr*****	I’ve synced my Fitbit and then it became unsynced. So I’ve been trying to sync it again and it won’t finish “setting up to sync”. (For days- each attempt)
I’ve synced my Fitbit and then it became unsynced. So I’ve been trying to sync it again and it won’t finish “setting up to sync”. (For days- each attempt)
2024-08-12	Et*****	There is only a button to log in or click forgot my password. No button to create a new account so I literally can’t even use the app.
There is only a button to log in or click forgot my password. No button to create a new account so I literally can’t even use the app.
2024-04-10	Ve*****	I’m having the same issues as the other reviewer. I’ve tried deleting the app and reinstalling it but it’s still having the same issues. I cant complete my modules or input any metrics. Only thing working is the chat feature it seems.
I’m having the same issues as the other reviewer. I’ve tried deleting the app and reinstalling it but it’s still having the same issues. I cant complete my modules or input any metrics. Only thing working is the chat feature it seems.
2023-11-25	7-*****	I have been using this app to connect with my dietitian. It has been good until this week. However, starting the new module for Low Carb Nutrition Plan has been an issue. At the third lesson (out of 55) it states there is a network error and I have to choose to cancel or restart the app. Neither if these options make the module work. I have update my iOS software and the app, to no avail. Please fix so I can change my review and rating.
I have been using this app to connect with my dietitian. It has been good until this week. However, starting the new module for Low Carb Nutrition Plan has been an issue. At the third lesson (out of 55) it states there is a network error and I have to choose to cancel or restart the app. Neither if these options make the module work. I have update my iOS software and the app, to no avail. Please fix so I can change my review and rating.