Date	Author	Comment
2026-01-09	Ju*****	Downloaded on laptop. Came up with Virus, removed Virus and now the app won’t load because it says the shortcut isn’t there. So there is no way to get into the app. Just probably going to return the scanner 3D maker pro moose lite because it is just a paperweight right now. Support….? Still waiting on that.
Downloaded on laptop. Came up with Virus, removed Virus and now the app won’t load because it says the shortcut isn’t there. So there is no way to get into the app. Just probably going to return the scanner 3D maker pro moose lite because it is just a paperweight right now. Support….? Still waiting on that.
2025-11-29	ta*****	Extremely disappointed with the outcome of this election of scanner. Nothing works as described. All of the parts are brand new. No reason for the equipment not to be operational.
Extremely disappointed with the outcome of this election of scanner. Nothing works as described. All of the parts are brand new. No reason for the equipment not to be operational.
2025-03-17	da*****	This app used to work with my Seal scanner and it also worked with my Moose scanner purchased later. At some point — maybe with the last update it no longer recognizes my Seal but still does the Moose. I have spent a few hours trying to find a solution to this — the Seal scans smaller items better — and there does not seem to be any way to get support for this.
This app used to work with my Seal scanner and it also worked with my Moose scanner purchased later. At some point — maybe with the last update it no longer recognizes my Seal but still does the Moose. I have spent a few hours trying to find a solution to this — the Seal scans smaller items better — and there does not seem to be any way to get support for this.
2025-03-01	St*****	I should have read the reviews before buying a power bank and the connect hardware. Nothing works. Everything I’m trying to connect is brand new. The scanner, connect hardware, power bank, everything is new. Tried to use my iPhone 14 Pro Max with iOS 18.3.1 and it says scanner is not connected even though it is. Mole scanner works perfectly fine when hooked to a computer. I also contacted 3-D maker Pro and bound my scanner to my account. I did everything I’m supposed to do and nothing works. Tried three different iPhones and two different iPads with different operating software and again, nothing works. I can’t believe a company as large as this one who sells the connect hardware doesn’t even have an app that works. The connect hardware only works with an app so what’s the point. I spent a lot of money, but won’t spend money for anything from 3-D maker pro again.
I should have read the reviews before buying a power bank and the connect hardware. Nothing works. Everything I’m trying to connect is brand new. The scanner, connect hardware, power bank, everything is new. Tried to use my iPhone 14 Pro Max with iOS 18.3.1 and it says scanner is not connected even though it is. Mole scanner works perfectly fine when hooked to a computer. I also contacted 3-D maker Pro and bound my scanner to my account. I did everything I’m supposed to do and nothing works. Tried three different iPhones and two different iPads with different operating software and again, nothing works. I can’t believe a company as large as this one who sells the connect hardware doesn’t even have an app that works. The connect hardware only works with an app so what’s the point. I spent a lot of money, but won’t spend money for anything from 3-D maker pro again.
2025-02-15	Ma*****	Can’t even reset password the link does nothing when tapping on it
Can’t even reset password the link does nothing when tapping on it
2025-01-10	qu*****	I’ve never had great luck with this scanner. It’s gotten worst. On the latest flagship iPhone 16 Pro Max with iOS 18.2 it just won’t connect to the scanner. Using the Smart Grip or without. Yes I’ve confirmed the connections and the smart grip shows it all connected.
I’ve never had great luck with this scanner. It’s gotten worst. On the latest flagship iPhone 16 Pro Max with iOS 18.2 it just won’t connect to the scanner. Using the Smart Grip or without. Yes I’ve confirmed the connections and the smart grip shows it all connected.
2024-12-20	Me*****	I purchased the seal lite and after some time and YouTube, I was able to get it to operate on my Mac desktop JMStudio. After purchasing the Smart Grip I cannot get the app to recognize the scanner. I simply get a pop-up that says I must bind the scanner on desktop. I’ve used the scanner several times but in my profile it doesn’t see my scanner bound to my account. There’s no instructions to resolve this anywhere and no clear way to interact with customer service. If I had known this scanner would be this difficult to set up for mobile I would have spent much more money with something like a Revopoint. I wanted something highly mobile. Even when connected to the Mac the scanner often loses tracking. I have no idea if the smart grip would help with scans because it seems impossible to connect. Highly disappointed.
I purchased the seal lite and after some time and YouTube, I was able to get it to operate on my Mac desktop JMStudio. After purchasing the Smart Grip I cannot get the app to recognize the scanner. I simply get a pop-up that says I must bind the scanner on desktop. I’ve used the scanner several times but in my profile it doesn’t see my scanner bound to my account. There’s no instructions to resolve this anywhere and no clear way to interact with customer service. If I had known this scanner would be this difficult to set up for mobile I would have spent much more money with something like a Revopoint. I wanted something highly mobile. Even when connected to the Mac the scanner often loses tracking. I have no idea if the smart grip would help with scans because it seems impossible to connect. Highly disappointed.
2024-10-13	Ca*****	Spent hours troubleshooting the connection issue. The app shows the scanner is connected in the settings, but displays that there is no device connected on the main screen. I contacted support just to get an automated response with no timeframe for a follow up. I spent a lot of money on the upgrades to be able to use this device as a portable scanner in the field. Someone needs to fix this immediately!
Spent hours troubleshooting the connection issue. The app shows the scanner is connected in the settings, but displays that there is no device connected on the main screen. I contacted support just to get an automated response with no timeframe for a follow up. I spent a lot of money on the upgrades to be able to use this device as a portable scanner in the field. Someone needs to fix this immediately!
2024-06-14	Ni*****	Windows app won’t even open on the computer. App for android wont get past all the so called debugging stuff and scanner connection. Says I need to bind the scanner to my account which I have. iOS app gets a little further but still says I need to bind to my account and won’t connect. JM studio itself was design by people who apparently thought making up random ways to do simple tasks was a good idea. Takes 10 steps to do one simple says and is nowhere near user friendly. None of this stuff is user friendly from the start.
Windows app won’t even open on the computer. App for android wont get past all the so called debugging stuff and scanner connection. Says I need to bind the scanner to my account which I have. iOS app gets a little further but still says I need to bind to my account and won’t connect. JM studio itself was design by people who apparently thought making up random ways to do simple tasks was a good idea. Takes 10 steps to do one simple says and is nowhere near user friendly. None of this stuff is user friendly from the start.
2024-05-03	fy*****	Cannot get iPhone to see the scanner. Tried to contact 3DMaker by email two separate times. Still waiting for a response. Very Frustrating.
Cannot get iPhone to see the scanner. Tried to contact 3DMaker by email two separate times. Still waiting for a response. Very Frustrating.

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