Eon: Electric Car Rentals

Downloaded expecting a Turo like app for similar smooth transaction but no. So many more additional app s you will also need to download for somehow unnecessary levels of verification… like how many times verification do you need? Also at one point it asks to upload a picture of the driver and the credit card being used showing clear card numbers… tell me this is not scammy to the most degree… I’m just renting a car not slaving my portrait or my card info away?? If this is the case then it should have been clearly listed and known to the potential users, prior to em downloading the app. Long story short. If there is only take away, you are better off to just stick with Turo.

1 star. Extremely frustrating experience. My rental had already started, and the Eon app showed both check-in and pickup as completed, yet the “Car Access” section was completely blank and I had no way to unlock or enter the vehicle. I was physically at the pickup location with an assigned car but effectively stranded outside of it. I called the assigned agent repeatedly and received no answer. For a supposedly app-based, keyless rental service, actually being able to access the car is the most basic part of the experience. I had completed every required step, authorized the security deposit, and the app itself said pickup was complete, yet I still could not use the vehicle I was paying for. There also appeared to be no immediate backup solution when the digital access failed. I travel frequently and have rented cars many times, and this was one of the most unnecessarily stressful pickup experiences I’ve had. Eon seriously needs a reliable after-hours support system and a backup method of vehicle access when the app fails.