Eon: Electric Car Rentals

Do not use this company. There is no actual building to talk to a person or get the “keys”. I was shuttled to a parking lot to “locate” my rental with no information whatsoever. I had to call a number located on an air freshener in the vehicle to get my vehicle started. The vehicle had not been cleaned in what appeared to be months. Once gone and after using the vehicle I contacted support, he told me to contact a different support. After this I searched for the company on the bbb.org site to file a complaint, they aren’t even listed.

I paid for a week I was behind and they still towed my car without warning with my belongings in there. So now I have to spend money to take a trip out to get my stuff. This company will get 5 stars if they listen to the consumers about their plans instead of being stubborn about it. NOT EVERY ONE GETS PAID WEEKLY.

.5 Stars if I could I wanted to like Eon given all the positive reviews, but my experience was the complete opposite. I was overcharged for tolls and supercharging, and when I asked for documentation, the host couldn’t provide any proof—just made-up charges. Customer support didn’t resolve the issue in a meaningful way, which is concerning for a service that handles variable, usage-based costs. Transparency should be the bare minimum here. They never got the receipts from the host to verify. But is public knowledge that you shouldn’t be charged twice in the same day for “congestion pricing” in NYC. I was. And when asked for receipts they said the host can’t provide them. Great concept and cars, but billing integrity matters. I wouldn’t use them again until they fix this.