Eon: Electric Car Rentals

I really like the concept behind Eon Rides, but the execution still has a long way to go. The biggest issue is customer service. A service that’s marketed as on demand should have live chat or real-time support. I feel like there is only one employee manning the customer service lind. Instead, you’re left waiting with very little communication. In some ways, it’s more frustrating than renting from Avis or Hertz because at least with them, once your reservation is confirmed, you know you’ll have a car. My first rental was okay. Accessing the car was easy, but it was filthy inside. I ended up paying out of pocket to have it cleaned before I felt comfortable driving it. They did issue me a credit afterward, which I appreciated, but customers shouldn’t have to clean their rental before using it. My second experience with the subscription was even more frustrating. Eon charged my card before confirming they actually had a vehicle available. I have no problem paying in advance, but these rentals can cost $500 or more for an extended booking. It’s not fair to charge a customer that much money before confirming availability, then leave them waiting with little to no communication or updates. The idea behind Eon is fantastic, but there is too much uncertainty every time you book. Don’t charge customers until you’ve confirmed the vehicle is actually available.

I mean where do I even get started, the app experience is spectacular! It’s so futuristic and the best part is I can drive a Tesla, and have Tesla app functionality without downloading the Tesla app, it’s an amazing ecosystem that lives within Eon. Will be renting again for sure.