Eon: Electric Car Rentals

I paid for a week I was behind and they still towed my car without warning with my belongings in there. So now I have to spend money to take a trip out to get my stuff. This company will get 5 stars if they listen to the consumers about their plans instead of being stubborn about it. NOT EVERY ONE GETS PAID WEEKLY.

.5 Stars if I could I wanted to like Eon given all the positive reviews, but my experience was the complete opposite. I was overcharged for tolls and supercharging, and when I asked for documentation, the host couldn’t provide any proof—just made-up charges. Customer support didn’t resolve the issue in a meaningful way, which is concerning for a service that handles variable, usage-based costs. Transparency should be the bare minimum here. They never got the receipts from the host to verify. But is public knowledge that you shouldn’t be charged twice in the same day for “congestion pricing” in NYC. I was. And when asked for receipts they said the host can’t provide them. Great concept and cars, but billing integrity matters. I wouldn’t use them again until they fix this.

Do not rent a vehicle from this company. This is the second time in a month that I’ve had a vehicle with them and the key stops working. There’s nothing they can do and I get to stand outside of the vehicle in the pole while I wait for them to handle it when they don’t answer the phone when you call they don’t answer your text messages when you text for an hour sometimes and then you just get to hang out outside of a vehicle that you’ve already paid for.