Reviews of Mai Dubai – Water Delivery

By: MaiDubai L.L.C. App

List of user reviews and ratings for Mai Dubai – Water Delivery

Total ratings

4.20 (Rating count: 143)

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Review summary

Recurring issues across reviews include payment failures and currency-related charges, login/OTP problems, and app instability after updates. Users also report difficulty with in-app account/shipping management and coupon-book ordering. A minority of reviews praise fast delivery and responsive support with proactive follow-up from staff.

Pros

Fast delivery setup / quick delivery (next-day or within 48 hours)
Responsive, proactive customer support from Mai Dubai team
Delivery staff provide direct contact and follow-up to ensure satisfaction

Cons

Payment issues during checkout (Apple Pay problems, euros charged)
Registration/login problems (OTP delays, password reset failures)
App instability after updates (features break, payment flow gets stuck)
In-app account/shipping management limitations (update shipping/deposits requires contacting support)
Coupon book ordering / re-ordering problems (cannot find/order coupon book; 'not active' when re-order)

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User Reviews

Recent rating average: 2.20

All time rating average: 4.20

Upgrade to see all 16 reviews

63% (10)

Date	Author	Comment
2025-10-10	Yr*****	For the third time they cannot update my account to show that I do have on deposit the empty bottles. The experience that is supposed to be easy turns into a problem every time
For the third time they cannot update my account to show that I do have on deposit the empty bottles. The experience that is supposed to be easy turns into a problem every time
2025-09-19	ar*****	The app is super easy to use and sparkling water in glass bottles are the best.
The app is super easy to use and sparkling water in glass bottles are the best.
2024-11-09	To*****	I am trying to order the coupons so I can be delivered weekly and only pay one time for the coupon book. Cannot find the place to order it. Only the single 5 gallon water. If I go to orders and click on re-order, when I try to pay, it says the item is not active. How do I order another coupon book for water delivery?
I am trying to order the coupons so I can be delivered weekly and only pay one time for the coupon book. Cannot find the place to order it. Only the single 5 gallon water. If I go to orders and click on re-order, when I try to pay, it says the item is not active. How do I order another coupon book for water delivery?
2024-10-26	Pa*****	It’s ridiculous that I have to contact Mai Dubai to update shipping information. I should be able to do this inside the app on my own.
It’s ridiculous that I have to contact Mai Dubai to update shipping information. I should be able to do this inside the app on my own.
2024-10-21	S *****	I like Mai Dubai water because it for me the better water option but I do feel that it can still Be more simple when I place order online but over all I love them
I like Mai Dubai water because it for me the better water option but I do feel that it can still Be more simple when I place order online but over all I love them
2024-07-09	Fe*****	Seems like as always, Everyone wants an app but never does proper UI/UX and customer experience testing done. Basic stuff does not seem to work.
Seems like as always, Everyone wants an app but never does proper UI/UX and customer experience testing done. Basic stuff does not seem to work.
2024-07-02	iz*****	Whenever the developer updates the app, they seem to ruin something… This time I was unable to proceed with payment… just stays stuck… uninstalled and reinstalled the app, and still same issue
Whenever the developer updates the app, they seem to ruin something… This time I was unable to proceed with payment… just stays stuck… uninstalled and reinstalled the app, and still same issue
2024-06-30	%J*****	Payment never goes through and if you get as far as using Apple Pay they charge you in Euros!!! Trying to process the payment now for hours. An absolute waste of time!
Payment never goes through and if you get as far as using Apple Pay they charge you in Euros!!! Trying to process the payment now for hours. An absolute waste of time!
2024-05-13	Fa*****	Can’t register. After 2 weeks I finally got an OTP and then the app freezes. Will switch to more professional supplier.
Can’t register. After 2 weeks I finally got an OTP and then the app freezes. Will switch to more professional supplier.
2024-02-12	Di*****	A lot of small annoying things making overall experience awful. Developer, please, hire an expensive QA team, they will report with all bugs and UI/UX problems.
A lot of small annoying things making overall experience awful. Developer, please, hire an expensive QA team, they will report with all bugs and UI/UX problems.