Reviews of Old School Bagel

By: Incentivio, Inc. App

List of user reviews and ratings for Old School Bagel

Total ratings

4.80 (Rating count: 870)

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Review summary

Users generally praise Old School Bagel's app for being intuitive, fast to reorder, and featuring a clean, user-friendly design, plus a quick signup with loyalty perks and the bakery’s in-house bagels. However, reliability concerns dominate the feedback: frequent payment failures and order submission issues; persistent app bugs and unhelpful error messages; login/account frictions, including multiple accounts and slow authentication; and confusion when some locations don’t accept online orders, causing unexpected failures during checkout. Improvements in payments, stability, account management, and clear location availability would greatly enhance the overall experience.

Pros

Intuitive, easy-to-use app with fast reordering.
Clean, modern, user-friendly design.
Quick signup with loyalty rewards.
In-house bagels with quality ingredients.

Cons

Payment processing failures / cannot submit payment.
Frequent app bugs and confusing error messages / compatibility issues.
Login friction and account management issues.
Location-based online ordering restrictions causing checkout failures.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.80

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27% (4)

Date	Author	Comment
2026-03-10	tr*****	Since last week, I haven’t been able to place an order online. I order online often and just started having this problem. The response I get is, Try Back During Operating Hours. I’m disabled and it’s very frustrating to suddenly not be able to order for delivery.
Since last week, I haven’t been able to place an order online. I order online often and just started having this problem. The response I get is, Try Back During Operating Hours. I’m disabled and it’s very frustrating to suddenly not be able to order for delivery.
2025-07-18	Ph*****	The store OSB is great the app needs some bugs worked out. 1st. My original account will not let me order online anymore the payment doesn’t go through so I had to make a new account. 2nd there is no option to order a bagel with just an egg. There used to be but then it was taken out. If you try to get an egg & chz bagel when you remove the cheese it adds an additional .50cents when it shouldn’t add anything or take off .50cents since you are removing them. & this is the only way from my understanding to bring this to anyone’s attention
The store OSB is great the app needs some bugs worked out. 1st. My original account will not let me order online anymore the payment doesn’t go through so I had to make a new account. 2nd there is no option to order a bagel with just an egg. There used to be but then it was taken out. If you try to get an egg & chz bagel when you remove the cheese it adds an additional .50cents when it shouldn’t add anything or take off .50cents since you are removing them. & this is the only way from my understanding to bring this to anyone’s attention
2025-07-11	re*****	anytime i try and do ANYTHING on this app it tells me to try again on a mobile device, while im on my mobile device. really frustrating
anytime i try and do ANYTHING on this app it tells me to try again on a mobile device, while im on my mobile device. really frustrating
2025-06-21	Br*****	Cannot submit payment to complete your order.
Cannot submit payment to complete your order.
2024-11-09	Ms*****	We love this Shawnee location!
We love this Shawnee location!
2024-10-12	Ba*****	Only place i know of around that actually makes bagels in house. Quality ingredients
Only place i know of around that actually makes bagels in house. Quality ingredients
2024-09-29	Ca*****	App allows me to choose a store, select my choices, manually enter my card info. Then when I placed my order told me they do not accept online orders at this location. WHY wouldn’t you say that when I choose the location????? Very frustrating when on a time crunch. Went without breakfast thanks to this delightful flaw lol
App allows me to choose a store, select my choices, manually enter my card info. Then when I placed my order told me they do not accept online orders at this location. WHY wouldn’t you say that when I choose the location????? Very frustrating when on a time crunch. Went without breakfast thanks to this delightful flaw lol
2024-08-01	Ag*****	It would be nice to see the menu before clicking Order Online. Thank you.
It would be nice to see the menu before clicking Order Online. Thank you.
2024-05-17	Pl*****	It’s such a hassle if you’re not logged in. By the time you log in, you could’ve placed your order inside much faster.
It’s such a hassle if you’re not logged in. By the time you log in, you could’ve placed your order inside much faster.
2024-02-08	ye*****	double chocolate
double chocolate