Total ratings
3.10 (Rating count: 166)
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Review summary
Pros
- Easy to use and intuitive app
- Convenient and fast to order
- High-quality, tasty food
- Rewards program with value when functioning
Cons
- Frequent glitches and instability
- Automatic tipping on pickup orders and difficulty removing/refunding
- Promo codes/rewards not consistently applied
- Delivery/pickup issues including delays and missing/wrong items
- Lacks Apple Pay support and feels like a poorly implemented web app
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User Reviews
Recent rating average: 2.60
All time rating average: 3.10
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2026-04-13 | Wa***** | This app is constantly glitching every time I try to place orders. Definitely needs improvement! | |
| This app is constantly glitching every time I try to place orders. Definitely needs improvement! | |||
| 2026-03-24 | Ri***** | Annoyed that tip amount for fast food pick up order is automatically filled in. This is fast food not a full service restaurant. | |
| Annoyed that tip amount for fast food pick up order is automatically filled in. This is fast food not a full service restaurant. | |||
| 2026-02-28 | ab***** | This stinks of being a poorly implemented Web app, there is no Apple Pay support. | |
| This stinks of being a poorly implemented Web app, there is no Apple Pay support. | |||
| 2026-02-27 | Hi***** | Why does the app default to adding tips? It's a very sneaky design. | |
| Why does the app default to adding tips? It's a very sneaky design. | |||
| 2026-02-01 | Pe***** | Order is never correct the workers here in Boca do whatever they like don’t follow instructions and lack accountability and management. THIS IS BEYOND SAD SERVICE AND ILL BE FILING A FORMAL COMPLAINT WITH CORPORATE! | |
| Order is never correct the workers here in Boca do whatever they like don’t follow instructions and lack accountability and management. THIS IS BEYOND SAD SERVICE AND ILL BE FILING A FORMAL COMPLAINT WITH CORPORATE! | |||
| 2026-01-12 | zp***** | Why not use Toast app? You already have it in store kiosks and it’s great! But your own app is glitchy, can’t redeem promos most of the time and the overall design and user experience is bad. And you keep pushing users to use your app. | |
| Why not use Toast app? You already have it in store kiosks and it’s great! But your own app is glitchy, can’t redeem promos most of the time and the overall design and user experience is bad. And you keep pushing users to use your app. | |||
| 2025-10-29 | AB***** | Top spot for healthy food in Miami and NY! Overall good app. Easy to order. | |
| Top spot for healthy food in Miami and NY! Overall good app. Easy to order. | |||
| 2025-10-18 | Ru***** | Everything is delicious, like always… on Riverlanding | |
| Everything is delicious, like always… on Riverlanding | |||
| 2025-10-10 | L9***** | Love this place , convenient, fast service ( I use the app to order , and it’s very efficient ) , the food is always amazing ! ☺️ Thank you Carrot Express for exceptional service . | |
| Love this place , convenient, fast service ( I use the app to order , and it’s very efficient ) , the food is always amazing ! ☺️ Thank you Carrot Express for exceptional service . | |||
| 2025-10-06 | La***** | Had to wait 15 minutes past the original wait time. Sweet potato fries were cold | |
| Had to wait 15 minutes past the original wait time. Sweet potato fries were cold | |||
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