Reviews of Zumba - Dance Fitness Workout

By: Zumba® Fitness App

List of user reviews and ratings for Zumba - Dance Fitness Workout

Total ratings

4.90 (Rating count: 12,890)

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Review summary

Users praise the variety of classes, energetic instructors, and the ability to customize workouts for home use, with content spanning Zumba plus strength and Pilates. However, recurring issues include billing/renewal charges and refund problems, inconsistent app performance (workouts not recording, scheduling glitches), and TV casting limitations. Support is often slow. Overall, the app delivers motivating workouts but reliability and pricing concerns limit its value for many users.

Pros

Wide variety of classes at different levels with engaging instructors
High-energy, live-class feel that keeps users motivated
Customizable workouts (duration, intensity) and ability to tailor routines
Broad content beyond Zumba (strength, toning, Pilates)
Great for home workouts and can replace a gym membership

Cons

Billing and renewal problems: unexpected charges, unclear renewal notices, refunds often denied or slow to process
App reliability issues: workouts not recording, progress tracking glitches, scheduling problems
TV casting/streaming limitations: limited casting, slow TV app, screen not always full on some devices
Customer support challenges: slow/unresponsive or unhelpful support
Perceived value for money: some users feel price is too high or prefer free alternatives

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User Reviews

Recent rating average: 3.20

All time rating average: 4.90

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38% (32)

Date	Author	Comment
2026-08-24	mr*****	I love in person Zumba classes, and have been trying to figure out how to do more exercise from home. It's very hard to follow along from my phone, I struggled to get content to play when casting to my tv, and then got the zumba app for my tv and nothing will load. I feel like I wasted money on this subscription.
I love in person Zumba classes, and have been trying to figure out how to do more exercise from home. It's very hard to follow along from my phone, I struggled to get content to play when casting to my tv, and then got the zumba app for my tv and nothing will load. I feel like I wasted money on this subscription.
2026-08-22	Da*****	I would have given up if I didn't stumble onto Mauricio's step by step. I'm almost a pro and I get better every day. I smile like he's here and I love it!
I would have given up if I didn't stumble onto Mauricio's step by step. I'm almost a pro and I get better every day. I smile like he's here and I love it!
2026-08-16	Zu*****	I love Zumba and these classes but I’m having hard time access to these classes because the app is kind of difficult. The first page that always comes up is sharing my classes but I can’t get away from that issue. Even on my smart TV I try to access the class and it say’s it’s not available.I don’t know if I’ll subscribe again because I feel like I keep spending so much of my time trying to access the class.
I love Zumba and these classes but I’m having hard time access to these classes because the app is kind of difficult. The first page that always comes up is sharing my classes but I can’t get away from that issue. Even on my smart TV I try to access the class and it say’s it’s not available.I don’t know if I’ll subscribe again because I feel like I keep spending so much of my time trying to access the class.
2026-08-07	Je*****	I wish I had lost weight. That would be nice. However for sure I feel so much better. I am in better shape and it’s also amazing for mental health. It is easy to get motivated to do a work out because I know how much better I will feel when I’m done.joining the Zumba app is truly one of the best things to happen to me. After 8 months of regular use 11/10 would recommend!
I wish I had lost weight. That would be nice. However for sure I feel so much better. I am in better shape and it’s also amazing for mental health. It is easy to get motivated to do a work out because I know how much better I will feel when I’m done.joining the Zumba app is truly one of the best things to happen to me. After 8 months of regular use 11/10 would recommend!
2026-08-02	ai*****	Cancelled my subscription before the free trial ended. Saw confirmation of cancellation on the website, and unfortunately it did not register with me that I didn’t receive an email confirmation as well. Zumba charged me the full annual price and when I reached out for assistance refund got some generic stonewall response about how they couldn’t refund me because the payment already processed. Mind you, I emailed them less than an hour after my account was billed. Customer service refuses to work with me and I haven’t been able to receive any of my money back.
Cancelled my subscription before the free trial ended. Saw confirmation of cancellation on the website, and unfortunately it did not register with me that I didn’t receive an email confirmation as well. Zumba charged me the full annual price and when I reached out for assistance refund got some generic stonewall response about how they couldn’t refund me because the payment already processed. Mind you, I emailed them less than an hour after my account was billed. Customer service refuses to work with me and I haven’t been able to receive any of my money back.
2026-07-26	Ce*****	I love the classes and how much variety there is!!! So fun
I love the classes and how much variety there is!!! So fun
2026-07-16	Ya*****	I knocked one star off because the majority of the dance classes are 50 mins long. I prefer 30 and I wish they had more shorter durations when time is limited. Otherwise, I love it. I’m only doing the cardio dance moves now until I get more equipment to join on some of the weighted classes.
I knocked one star off because the majority of the dance classes are 50 mins long. I prefer 30 and I wish they had more shorter durations when time is limited. Otherwise, I love it. I’m only doing the cardio dance moves now until I get more equipment to join on some of the weighted classes.
2026-07-03	Al*****	The instructors are good but the royalty free music is not the hype. I would pay a little extra for listening to popular or top hit music.
The instructors are good but the royalty free music is not the hype. I would pay a little extra for listening to popular or top hit music.
2026-07-02	Po*****	I LOVED my zumba workouts but now on my fire TV there is a serious lag between the actions on TV and what the instructor is saying and doing. Its weird and just started this week. Trouble shooting and chats with zumba ai did NOT help. So I tried to put the app on both a MAC and an HP and could NOT get either to work. I really dont want to look at a tiny phone to workout so am frustrated that the lag is consistent on all zumba classes. What happened? Cables are not loose. I have reset multiple times.
I LOVED my zumba workouts but now on my fire TV there is a serious lag between the actions on TV and what the instructor is saying and doing. Its weird and just started this week. Trouble shooting and chats with zumba ai did NOT help. So I tried to put the app on both a MAC and an HP and could NOT get either to work. I really dont want to look at a tiny phone to workout so am frustrated that the lag is consistent on all zumba classes. What happened? Cables are not loose. I have reset multiple times.
2026-07-02	ze*****	Interface does not allow you to cancel subscription. Do not recommend a membership. The app will say it is canceled but you will be charged a year later anyway. Not worth the money. Dishonest company and policies. They tell you to contact them and refuse to fix the situation and give you a refund.
Interface does not allow you to cancel subscription. Do not recommend a membership. The app will say it is canceled but you will be charged a year later anyway. Not worth the money. Dishonest company and policies. They tell you to contact them and refuse to fix the situation and give you a refund.