Reviews of Masimo Stork

By: Masimo Corporation App

List of user reviews and ratings for Masimo Stork

Total ratings

2.60 (Rating count: 29)

Review summary

User reviews consistently flag the Masimo Stork app as the weak link. Hardware and live readings are praised, but the app suffers from reliability problems, pairing issues, scarce notification controls, and limited multi-user access. Some users report satisfactory setup and features, but overall app usability takes center stage as the main detractor.

Pros

Hardware quality and strong live readings when connected
Clear video feed and camera capability when the app works
Initial setup/connection can work smoothly for some users
Some app features are available (video viewing, intercom, lullabies)

Cons

App reliability issues including freezing, glitches, and long video delays
Frequent pairing/network issues preventing camera connection
Limited notification options and poor customization; inaccurate or loud alerts
Weak caregiver/admin controls; poor support for multi-user access
Clunky navigation and lack of analytics/sleep summaries

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User Reviews

Recent rating average: 1.60

All time rating average: 2.60

Upgrade to see all 15 reviews

40% (6)

Date	Author	Comment
2026-01-05	Sh*****	Stay away from this product if you can. Pathetic experience with the app and the product
Stay away from this product if you can. Pathetic experience with the app and the product
2025-04-28	13*****	Can’t use the camera because it refuses to join my network. I’ve followed the instructions on the website to remedy this and cannot once get it to function. Fix your software, it’s not worth the ton of money if you can’t use it
Can’t use the camera because it refuses to join my network. I’ve followed the instructions on the website to remedy this and cannot once get it to function. Fix your software, it’s not worth the ton of money if you can’t use it
2025-03-28	By*****	I’m so disappointed in this product. I’ve had it less than a year and the app will no longer show the camera feed. I’ve reached out to support for help and never got a reply. The app glitched every now and then, which was annoying, but eventually it worked, until now. Also, I was kicked out the app regularly with no choice but to make a new password. I’m not sure what that was about. The app and the camera are NOT on the same page which makes it hard to depend on this app to work. So frustrating…
I’m so disappointed in this product. I’ve had it less than a year and the app will no longer show the camera feed. I’ve reached out to support for help and never got a reply. The app glitched every now and then, which was annoying, but eventually it worked, until now. Also, I was kicked out the app regularly with no choice but to make a new password. I’m not sure what that was about. The app and the camera are NOT on the same page which makes it hard to depend on this app to work. So frustrating…
2024-11-21	Zm*****	The device is great and works as expected except their was some setup issues with the camera due to old firmware. However the app is horrible especially when both parents want to have access to monitor equally. The devices only work on one primary phone. That means things like battery and connection status is only available to one parent . It's as if they made this product for single parents. This app needs an admin mode for caregivers so that both parents and even grandparents have full access to all functionalities.
The device is great and works as expected except their was some setup issues with the camera due to old firmware. However the app is horrible especially when both parents want to have access to monitor equally. The devices only work on one primary phone. That means things like battery and connection status is only available to one parent . It's as if they made this product for single parents. This app needs an admin mode for caregivers so that both parents and even grandparents have full access to all functionalities.
2024-08-06	Ch*****	Overall this has been the best product to keep me sane and make sure my daughters okay during naps and especially car rides when I can’t get to her as quickly although I do wish the alerts depending on the severity were louder and more intense the boot alerts for device interference while she’s kicking her feet and those notifications are frequent we’ve only had a couple of oxygen level notifications when her boot strap had undone itself in her onesie from kicking so we know she’s alright and just fix it but I wish for it to be a louder and more intense alarm so when we’re sleeping if the oxygen or BPM were alerted we’d know the difference and be woken up overall this boot has helped tremendously with PPA and is a great purchase
Overall this has been the best product to keep me sane and make sure my daughters okay during naps and especially car rides when I can’t get to her as quickly although I do wish the alerts depending on the severity were louder and more intense the boot alerts for device interference while she’s kicking her feet and those notifications are frequent we’ve only had a couple of oxygen level notifications when her boot strap had undone itself in her onesie from kicking so we know she’s alright and just fix it but I wish for it to be a louder and more intense alarm so when we’re sleeping if the oxygen or BPM were alerted we’d know the difference and be woken up overall this boot has helped tremendously with PPA and is a great purchase
2024-07-27	Ma*****	Can’t even get past the sign up screen. I sure hope this isn’t indicative of the rest of the experience or we may be returning and going to owlet.
Can’t even get past the sign up screen. I sure hope this isn’t indicative of the rest of the experience or we may be returning and going to owlet.
2024-07-07	Te*****	App is unreliable. App has issues with freezing for long periods of time. Video delay happens a lot, which takes about 5 to 10 minutes to go back to live video. Seeing how much this camera cost you would think the app would be functioning great but it’s not. I would not recommend this app/camera to anybody until upgrades are made to this app.
App is unreliable. App has issues with freezing for long periods of time. Video delay happens a lot, which takes about 5 to 10 minutes to go back to live video. Seeing how much this camera cost you would think the app would be functioning great but it’s not. I would not recommend this app/camera to anybody until upgrades are made to this app.
2024-02-05	Sc*****	I really wanted to like this product/app. You can tell the product is high quality and works well, but it feels pointless given the lack of features in the app. Reviewing the events of the night isn’t very smooth. You have to scroll until you find something- a summary of the night would be far more convenient. It was difficult to see the numbers when my daughters oxygen dipped because you have to tediously scroll second by second. There just isn’t much to the app which renders the device a bit useless for its purpose.
I really wanted to like this product/app. You can tell the product is high quality and works well, but it feels pointless given the lack of features in the app. Reviewing the events of the night isn’t very smooth. You have to scroll until you find something- a summary of the night would be far more convenient. It was difficult to see the numbers when my daughters oxygen dipped because you have to tediously scroll second by second. There just isn’t much to the app which renders the device a bit useless for its purpose.
2024-01-28	Re*****	TL;DR: The app was clearly designed by someone who only spent 5 minutes to think of the most barebones features and not by someone who uses the product and wants to improve it. It needs many many more settings and tweaks in order to even become viable for use. The app is extremely bare bones and Masimo should be ashamed of themselves for selling such an expensive product with little to no thought behind it. The live audio monitoring is next to useless and there is no way to globally turn it off. The face down notifications are (in my experience) always wrong But what is worse is that the alert sounds are no where near loud enough (even at full volume). They do not wake my wife or I up and we are light sleepers. There is no setting to toggle, “hey I’m taking the boot off my child please don’t notify me” so when you take the boot off for whatever reason the app will annoy you that the boot can’t read the data. When the battery is low on the sensor the app with ANNOY YOU NON STOP UNTIL THE BATTERY IS CHARGED. There is no way to silence or snooze this notification and it will drive you mad.
TL;DR: The app was clearly designed by someone who only spent 5 minutes to think of the most barebones features and not by someone who uses the product and wants to improve it. It needs many many more settings and tweaks in order to even become viable for use. The app is extremely bare bones and Masimo should be ashamed of themselves for selling such an expensive product with little to no thought behind it. The live audio monitoring is next to useless and there is no way to globally turn it off. The face down notifications are (in my experience) always wrong But what is worse is that the alert sounds are no where near loud enough (even at full volume). They do not wake my wife or I up and we are light sleepers. There is no setting to toggle, “hey I’m taking the boot off my child please don’t notify me” so when you take the boot off for whatever reason the app will annoy you that the boot can’t read the data. When the battery is low on the sensor the app with ANNOY YOU NON STOP UNTIL THE BATTERY IS CHARGED. There is no way to silence or snooze this notification and it will drive you mad.
2023-12-12	Po*****	My Wi-Fi net work has a great signal, and I’ve gone through all of the troubleshooting; yet the hall, and the boot will not pair to the app, or with the Wi-Fi. My child is sick right now and just when I need it it’s not working. Unacceptable.
My Wi-Fi net work has a great signal, and I’ve gone through all of the troubleshooting; yet the hall, and the boot will not pair to the app, or with the Wi-Fi. My child is sick right now and just when I need it it’s not working. Unacceptable.