Zola Baby Registry

I’m incredibly disappointed with my experience purchasing a dresser from Zola. I’ve been trying to fulfill this registry item since June 5th, and the process has been defined by a total lack of proactive communication. Despite repeated follow-ups, I was constantly left in the dark about delays and the actual status of my order—at one point even being assured it would arrive when it was clearly not ready to ship. This is not the first time I’ve had issues with Zola regarding discontinued items and poor communication. It feels like I’ve had to chase the support team for every bit of information, and the resolution process has been frustratingly rigid, refusing to offer a cash refund for the credits used, effectively trapping my business with them. I have lost all trust in their ability to manage orders reliably and would not recommend relying on them for important registry items.

People are buying off my registry, and we’re supposed to receive cash for each item so we can purchase ourselves since we live far from family. Instead of cash to transfer, it’s saying we HAD Zola credit (which I can’t use because all my products are from other sites). Now it’s saying we have 0 credits even though someone paid them $80 for a gift. Can’t even call the support line because it just tells you to email them, and who knows when I’ll get a response.