Zola Baby Registry

I used this as my registry and regret it so much. They sent me one item in particular that was completely squished and I sent photos of everything they asked for the replacement. They then said go ahead and donate the item they then emailed me back almost a week later asking for more photos. I had already donated the item. So because of this they took a MONTH of back and forth to ship the item and then they CANCELLED on me and said we are giving you store credit! I now have to pay a shipping fee and start all over!!Im so defeated by them. I would never ever use them again and I warn all others to not use them either. This is so infuriating. DO NOT USE ZOLA IF YOU DONT LIKE HEADACHES

I’m incredibly disappointed with my experience purchasing a dresser from Zola. I’ve been trying to fulfill this registry item since June 5th, and the process has been defined by a total lack of proactive communication. Despite repeated follow-ups, I was constantly left in the dark about delays and the actual status of my order—at one point even being assured it would arrive when it was clearly not ready to ship. This is not the first time I’ve had issues with Zola regarding discontinued items and poor communication. It feels like I’ve had to chase the support team for every bit of information, and the resolution process has been frustratingly rigid, refusing to offer a cash refund for the credits used, effectively trapping my business with them. I have lost all trust in their ability to manage orders reliably and would not recommend relying on them for important registry items.