Reviews of Ruby 2.0 Virtual Receptionists

By: Ruby Virtual Receptionists LLC App

List of user reviews and ratings for Ruby 2.0 Virtual Receptionists

Total ratings

4.80 (Rating count: 338)

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Review summary

Many reviews praise Ruby 2.0 for strong call-handling, professional staff, and flexible, value-driven service. However, the majority cite persistent reliability and performance problems: slow, laggy app performance, missed push notifications, and outages around the 2.0 rollout. Users report login and cross-device authentication issues, including password resets and access gaps. Billing problems (duplicate charges) and general support responsiveness concerns also recur. Overall, customers value the service when it works, but widespread stability, update, and maintenance issues are the primary deterrents.

Pros

Great service and professional staff who take over incoming calls.
Efficient call handling that saves time.
Professional, consistent service that follows customer instructions.
Delightful experience and willingness to adjust plans to fit budget.
Value for money.

Cons

Slow, unreliable app performance with laggy messages and frequent push notification failures.
Downtime during the Ruby 2.0 rollout and a perceived lack of meaningful updates.
Login/authentication problems across devices, including broken password resets.
Billing issues such as duplicate charges and concerns about costs.
Poor support responsiveness and unresolved technical issues.

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User Reviews

Recent rating average: 2.20

All time rating average: 4.80

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69% (9)

Date	Author	Comment
2026-05-14	ne*****	Everyone is extremely polite to callers and professional. I’m very pleased with the service they provide.
Everyone is extremely polite to callers and professional. I’m very pleased with the service they provide.
2026-01-01	Ro*****	Great service great app
Great service great app
2025-09-11	Ge*****	The Ruby 2.0 app is frustratingly slow, unreliable, and seems stuck in time—literally. There haven’t been any meaningful updates in over a year, and it shows. Messages lag, call logs take forever to load, and push notifications often fail. It feels like a hybrid app that was never optimized for real business use. If you rely on Ruby for real-time communication with customers, this app will slow you down and hurt your responsiveness. Until they actually fix it—or release a native rebuild—avoid at all costs.
The Ruby 2.0 app is frustratingly slow, unreliable, and seems stuck in time—literally. There haven’t been any meaningful updates in over a year, and it shows. Messages lag, call logs take forever to load, and push notifications often fail. It feels like a hybrid app that was never optimized for real business use. If you rely on Ruby for real-time communication with customers, this app will slow you down and hurt your responsiveness. Until they actually fix it—or release a native rebuild—avoid at all costs.
2025-02-08	Bo*****	The service is okay, not great but also not too expensive. The iOS app and the website app though are truly horrific. I’ve seen 14-year old coders build a more coherent and functional platform. Like other commenters have said, I’ve complained for years about the technology but Ruby, for all their endless “happy talk”, doesn’t care and have never addressed the problems plaguing their platform. I’m looking for a new service where I can actually log in to see and manage my messages. I recommend you do as well.
The service is okay, not great but also not too expensive. The iOS app and the website app though are truly horrific. I’ve seen 14-year old coders build a more coherent and functional platform. Like other commenters have said, I’ve complained for years about the technology but Ruby, for all their endless “happy talk”, doesn’t care and have never addressed the problems plaguing their platform. I’m looking for a new service where I can actually log in to see and manage my messages. I recommend you do as well.
2024-07-14	Hu*****	Unacceptable sums this service up accurately. From duplicated charges for the same call, to consistent errors. From one business owner to another do yourself a favor and avoid this service.
Unacceptable sums this service up accurately. From duplicated charges for the same call, to consistent errors. From one business owner to another do yourself a favor and avoid this service.
2023-11-04	Ra*****	Ruby is amazing. They have made my life easy by taking over my incoming calls. They are professional, consistent and follow the instructions to a Tee. Well worth the money. The app has a few bugs here and there but doesn’t take away from the top tier service they provide.
Ruby is amazing. They have made my life easy by taking over my incoming calls. They are professional, consistent and follow the instructions to a Tee. Well worth the money. The app has a few bugs here and there but doesn’t take away from the top tier service they provide.
2023-09-29	JL*****	This app continues to be far worse than version 1.0. Devs, please fix what broke in 1.2.2. When we send an outgoing text, we choose (through a scroll wheel ) our toll free number or our local number. Our toll free number is gone now so it looks like we’re texting from a random local number. Please fix it!
This app continues to be far worse than version 1.0. Devs, please fix what broke in 1.2.2. When we send an outgoing text, we choose (through a scroll wheel ) our toll free number or our local number. Our toll free number is gone now so it looks like we’re texting from a random local number. Please fix it!
2023-08-27	It*****	Summer is a very slow month for my business, so it’s very important that I convert as many leads as possible during that month. Ruby abruptly switched to a new app on a random Monday morning with no prior notice. I was down for almost a month. My business was rendered without access to its phone number for that time. I’m really struggling to get by at this point, and it’s all the fault of this app.
Summer is a very slow month for my business, so it’s very important that I convert as many leads as possible during that month. Ruby abruptly switched to a new app on a random Monday morning with no prior notice. I was down for almost a month. My business was rendered without access to its phone number for that time. I’m really struggling to get by at this point, and it’s all the fault of this app.
2023-08-20	AD*****	After attempting to move from ruby to ruby 2.0, my password was lost, but trying to reset the password is completely broken. You need two devices, whether it’s two phones or a phone and desktop. If you try to reset from one device, switching to your email app and then back to ruby, it goes back to the login screen and you have to ask for another reset code. Why does this app even exist if the previous version still works?
After attempting to move from ruby to ruby 2.0, my password was lost, but trying to reset the password is completely broken. You need two devices, whether it’s two phones or a phone and desktop. If you try to reset from one device, switching to your email app and then back to ruby, it goes back to the login screen and you have to ask for another reset code. Why does this app even exist if the previous version still works?
2023-08-12	Br*****	I don’t know what happen with Ruby I’ve been a customer for over five years. Ever since they switch to Ruby 2.0 things have been horrible for me. I pay them a lot of money every month and still get crappy service. I’ve called them over seven times to report problems with their app and their technical service. I have not received any phone calls back. It’s too bad they used to be a great company. I am at my wits end with their service and their app. If you’re looking for a receptionist company, look somewhere else.
I don’t know what happen with Ruby I’ve been a customer for over five years. Ever since they switch to Ruby 2.0 things have been horrible for me. I pay them a lot of money every month and still get crappy service. I’ve called them over seven times to report problems with their app and their technical service. I have not received any phone calls back. It’s too bad they used to be a great company. I am at my wits end with their service and their app. If you’re looking for a receptionist company, look somewhere else.