Reviews of My Authenticator app

By: TOP APP d.o.o. App

List of user reviews and ratings for My Authenticator app

Total ratings

4.00 (Rating count: 617)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

User feedback is mixed: a few users feel secure and find the app stable, but most reviews highlight significant usability, reliability, and billing problems. Common issues include difficult setup and lack of instructions, intermittent verification failures, unexpected charges and hard-to-cancel subscriptions, concerns about consent and privacy, and limited support options. Overall sentiment is negative due to usability and billing concerns.

Pros

Provides a sense of security by protecting information.
Some users report the app is stable and works without issues.

Cons

Poor usability and insufficient guidance: not intuitive, hard to learn, and lacks clear instructions.
Reliability and verification problems: often not working when needed and verification may fail.
Unclear or deceptive billing: forced trials, recurring charges, and difficulties canceling.
Privacy concerns: appears/installs on the device without user consent.
Limited customer support: no clear contact options or ways to get help.

Upgrade to see all 52 reviews

User Reviews

Recent rating average: 2.20

All time rating average: 4.00

Upgrade to see all 52 reviews

71% (37)

Date	Author	Comment
2026-06-04	Bd*****	C
C
2026-05-22	Jo*****	Does NOT send a code.
Does NOT send a code.
2026-02-17	Ja*****	I love this app. It makes me feel safe about protecting my information!!
I love this app. It makes me feel safe about protecting my information!!
2026-01-27	18*****	Not intuitive to use.
Not intuitive to use.
2026-01-23	Fo*****	There should be more information to get you through this .
There should be more information to get you through this .
2026-01-17	Mi*****	Horrible set up instructions that make no sense after a certain point
Horrible set up instructions that make no sense after a certain point
2026-01-07	Rh*****	Not user friendly at all.
Not user friendly at all.
2025-11-10	Je*****	This is worse than mere bloatware. It is an outright scam. It appeared on my phone without my consent when I followed a link to sign in for a doctor appointment. Then I looked into it and see it has a monthly fee charged to my iTunes. All without my consent or even my knowledge.
This is worse than mere bloatware. It is an outright scam. It appeared on my phone without my consent when I followed a link to sign in for a doctor appointment. Then I looked into it and see it has a monthly fee charged to my iTunes. All without my consent or even my knowledge.
2025-11-06	Il*****	Never works when I need it
Never works when I need it
2025-10-14	Kh*****	This is useless for me being not expect in internet features. It is to complicated to log in. Even after log in it shows invalid and still I have to log in manually all accounts needed two way authentication. Previously it was free of cost and most effective. I have cancelled this service as useless for me
This is useless for me being not expect in internet features. It is to complicated to log in. Even after log in it shows invalid and still I have to log in manually all accounts needed two way authentication. Previously it was free of cost and most effective. I have cancelled this service as useless for me