ABB Infoservice

Now you can supervise your ABB robots easily from a mobile app. Stay informed about your robot’s most important events with just a few swipes. If you have any questions or concerns, you have the option to chat with a specialist directly through the app. With ABB Infoservice, you receive instant access to operating status, records of service interventions, and an overview of your robots and accessories that suit them all in one place.

We continuously monitor all events related to your robots. ABB Infoservice will always notify you, so you will never miss any crucial information. We are always happy to help you detect a potential defect and eliminate it via chat. You decide whether you want to handle the repair yourself or request the assistance from the ABB service department.

During an urgent hotline intervention, you can use the chat in the app, confirm the dispatch, and track the technician's arrival status. Just as easily, you can view an overview of your ABB robots with all the information you need in the Robots section. And if you need new accessories, simply choose from the offer and send us a non-binding inquiry. Servicing industrial robots has never been simpler!

Contact your sales representative today to take advantage of all the benefits ABB Infoservice has to offer.

Functions:

Events - information channel of the Digital Service • Chat (including images and videos) • Connected Services • Information • News • Hotline • Service

Cases - records of all service interventions • Documents • Used spare parts • Hours worked

My robots - device list • Overview • Notes • Mechanical units • Documents

Accessories - offer of the most requested accessories

Contacts • Hotline • Service • Preventive controls • Spare parts • Technical support • System service • Training