Reviews of Chip City

By: Chip City App

List of user reviews and ratings for Chip City

Total ratings

4.90 (Rating count: 2,143)

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Review summary

Reviewers consistently praise Chip City for tasty cookies, friendly staff, and convenient app features like ordering ahead. Many say the cookies are fresh and the staff delivers great customer service. However, there are notable complaints about the app's design and purchasing experience, with some users calling it poorly designed or wasting time. A subset also criticizes the rewards program as not offering strong value for frequent customers. Overall, the app is strong on product quality and service but needs UI and loyalty improvements.

Pros

Delicious cookies with broad variety
Friendly, helpful staff and excellent customer service
App allows ordering ahead and viewing available cookies, saving time
Fresh cookies and consistent quality
Gift-worthy items (keychains, candles) and overall brand appeal

Cons

App usability/design issues causing friction (purchase friction, 'waste of time' and poorly designed issues)
Rewards program offers poor value for loyalty (high points for small rewards)

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User Reviews

Recent rating average: 3.90

All time rating average: 4.90

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15% (2)

Date	Author	Comment
2026-04-01	An*****	I love chip city with all of my heart. This is my happy place. I come to relax and enjoy delicious inventive treats. The staff is incredibly friendly, kind and never fails to deliver!
I love chip city with all of my heart. This is my happy place. I come to relax and enjoy delicious inventive treats. The staff is incredibly friendly, kind and never fails to deliver!
2026-02-18	Ni*****	Scrumptious cookies and adorable keychains and candle! Lovely gift ideas too!
Scrumptious cookies and adorable keychains and candle! Lovely gift ideas too!
2025-09-04	Pl*****	This app purchasing is one major waste of time
This app purchasing is one major waste of time
2025-07-10	PG*****	The best cookies!
The best cookies!
2025-07-04	Co*****	Yandel & Keira were very helpful, and the cookie was delicious!
Yandel & Keira were very helpful, and the cookie was delicious!
2024-06-12	hu*****	Love these things. App is great too!
Love these things. App is great too!
2024-04-16	Le*****	Chip City is my go to for cookies and treats for my accounts. Fresh cookies and super friendly staff.
Chip City is my go to for cookies and treats for my accounts. Fresh cookies and super friendly staff.
2024-04-10	Ca*****	I downloaded the app last fall and thought I was all set up to get the widely marketed free cookie on my birthday. I remember it asking me for my birthday when I created an account. Then on my birthday, I tried to claim the cookie and not only was I not able to get one because I apparently didn’t put my birthday in the “right” place but because I didn’t realize it until my birthday, I can’t get one at all since they require you to sign up two weeks before your birthday. Very disappointed, the birthday cookie was quite literally the only reason I downloaded the app. It’s a poorly designed app and a poorly designed program and yes I’m big mad about this stupid cookie.
I downloaded the app last fall and thought I was all set up to get the widely marketed free cookie on my birthday. I remember it asking me for my birthday when I created an account. Then on my birthday, I tried to claim the cookie and not only was I not able to get one because I apparently didn’t put my birthday in the “right” place but because I didn’t realize it until my birthday, I can’t get one at all since they require you to sign up two weeks before your birthday. Very disappointed, the birthday cookie was quite literally the only reason I downloaded the app. It’s a poorly designed app and a poorly designed program and yes I’m big mad about this stupid cookie.
2024-04-02	St*****	This app has just made my life so much easier to get my hands on these warm gooey cookies! Very user friendly.
This app has just made my life so much easier to get my hands on these warm gooey cookies! Very user friendly.
2023-12-04	CC*****	Wouldn’t take visa. luckily, I tried a MasterCard and it worked.
Wouldn’t take visa. luckily, I tried a MasterCard and it worked.