Reviews of Willy's Mexicana Grill

By: Willy's Mexicana Grill App

List of user reviews and ratings for Willy's Mexicana Grill

Total ratings

4.80 (Rating count: 2,386)

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Review summary

Reviewers generally praise Willy's food quality and friendly staff, with smooth pickup, but the iOS app has persistent issues. The top recurring complaints are lack of Apple Pay and other payment options, rewards/points problems, signup/sign-in and overall checkout glitches, and frustrating cart/UX behavior (cart loss, address save problems, delivery-note limits). Addressing payment options, stabilizing rewards and accounts, and improving cart persistence would significantly improve the app experience.

Pros

Fresh, high-quality food with standout items (e.g., guacamole) and consistently tasty dishes.
Friendly, attentive staff (examples include Maria) and good service.
Fast pickup service and clean restaurant locations.
The app is convenient to use for placing orders.

Cons

Lack of Apple Pay and other modern payment options; users want Apple Pay/Google Pay.
Rewards/points system frequently not applying or disappearing.
Account setup and sign-in issues; problems creating an account or signing in.
Checkout errors and payment glitches; crashes or timeouts during payment.
Confusing app layout and cart issues (backing out empties cart; address saving problems; limits on delivery instructions).

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User Reviews

Recent rating average: 2.70

All time rating average: 4.80

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30% (11)

Date	Author	Comment
2026-08-07	Ps*****	Won’t let me choose burrito meat, had to get a quesadilla.
Won’t let me choose burrito meat, had to get a quesadilla.
2026-08-07	ma*****	Couldn’t anything to the make your own bowl option. On the app or browser
Couldn’t anything to the make your own bowl option. On the app or browser
2026-06-29	Cl*****	You charge transactions fees to order through the app. Your competitors don’t. Having an app id just the cost of doing business, you shouldn’t pass BS fees on to your customers.
You charge transactions fees to order through the app. Your competitors don’t. Having an app id just the cost of doing business, you shouldn’t pass BS fees on to your customers.
2026-01-07	Th*****	Would be a 5 if you took Apple Pay
Would be a 5 if you took Apple Pay
2025-11-11	Mo*****	My family loves this place and their tofu is amazing.
My family loves this place and their tofu is amazing.
2025-11-07	Sa*****	Does not save addresses properly even when previously ordered.
Does not save addresses properly even when previously ordered.
2025-10-23	zx*****	Add Apple Pay and fountain drinks.
Add Apple Pay and fountain drinks.
2025-10-01	Di*****	Way better than chipotle but the app most definitely limits your business An updated interface with Apple Pay and other payment options could optimize app usage
Way better than chipotle but the app most definitely limits your business An updated interface with Apple Pay and other payment options could optimize app usage
2025-09-05	Ch*****	1. After writing and saving the delivery instructions; the app cuts off after about 53 characters 2. Error when trying to pay also… I had to log out keep updating the time to fully check out.
1. After writing and saving the delivery instructions; the app cuts off after about 53 characters 2. Error when trying to pay also… I had to log out keep updating the time to fully check out.
2025-08-21	Mi*****	I love the willies in Hammond Drive, they’re pretty quick, especially when you just place the order to go and they’re always very clean. I love using the app.
I love the willies in Hammond Drive, they’re pretty quick, especially when you just place the order to go and they’re always very clean. I love using the app.