Reviews of Canal Coffee Company™

By: Incentivio, Inc.

List of user reviews and ratings for Canal Coffee Company™

Total ratings

4.90 (Rating count: 1,313)

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Review summary

Reviews praise Canal Coffee for excellent coffee and friendly service, plus a user-friendly app. Recurrent drawbacks include slow mobile ordering, checkout and payment glitches (no Apple Pay, iframe errors), promotion and gift-card issues, and menu availability gaps. A few users mention automatic tipping. Fixing these would boost the ordering experience while preserving product quality and service.

Pros

High-quality coffee and drinks.
Friendly, courteous staff and great service.
User-friendly app layout and generally reliable performance.
Delivery options and responsive customer service when needed.

Cons

Slow mobile ordering experience and long wait times due to the app/UI.
Checkout/payment issues including missing Apple Pay support and iframe-related errors.
Promotions/deals not reliably applying during checkout and gift card balance not shown.
Menu/availability inconsistencies in the app (items shown as available but not sold; no clear in-app menu).
Default tipping added at checkout with unclear impact on staff.

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User Reviews

Recent rating average: 4.00

All time rating average: 4.90

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0% (2)

Date	Author	Comment
2026-01-31	M2*****	No reason why mobile ordering a coffee should take 5+ minutes. Having a UI like this should be illegal
No reason why mobile ordering a coffee should take 5+ minutes. Having a UI like this should be illegal
2025-11-20	as*****	Needs Apple Pay
Needs Apple Pay
2025-08-08	Mi*****	This place is AMAZING
This place is AMAZING