Reviews of Blue Digital

By: Blue Federal Credit Union

List of user reviews and ratings for Blue Digital

Total ratings

1.90 (Rating count: 256)

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Review summary

User reviews show a mostly negative pattern: while a minority praise the app’s simplicity and convenience, most users report persistent reliability problems. The top concerns are frequent login/authentication failures and crashes that prevent accessing accounts; degraded core banking functionality (mobile deposits, credit card features, and transaction visibility) with repeated feature removals; slow performance and bloated app size; recurring instability requiring workarounds like using the web or contacting support; occasional chat issues and lost drafts. Some users appreciate responsive support and improvements over time. Overall, the app is considered unreliable by many, with limited functionality for critical tasks.

Pros

User-friendly and simple UI
Convenient for transfers and checking balances with all accounts in one place
Core banking features exist and receive updates to improve usability
Customer service is responsive and makes improvements based on feedback
Some users report no concerns and that it works for basic banking needs

Cons

Frequent login/authentication failures and crashes that prevent accessing accounts
Degraded core banking functionality; essential features like mobile deposits, credit card management, and transaction visibility have been removed or limited
Slow performance and bloated app size causing long loading times
Recurring instability/unavailability requiring use of the web or support; occasional login resets
Chat outages and lost drafts during support interactions

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User Reviews

Recent rating average: 1.80

All time rating average: 1.90

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76% (38)

Date	Author	Comment
2026-04-29	di*****	I’m not sure why there are so many bad reviews. I’ve had nothing but good results when using the app. I find it user friendly.
I’m not sure why there are so many bad reviews. I’ve had nothing but good results when using the app. I find it user friendly.
2026-02-04	De*****	99% of the things you want to do won’t work. The app boils down to seeing how much you owe on your loan and getting the phone number for customer support. I wish I could do anything in this hellscape with out having to call someone to manually do it for me
99% of the things you want to do won’t work. The app boils down to seeing how much you owe on your loan and getting the phone number for customer support. I wish I could do anything in this hellscape with out having to call someone to manually do it for me
2026-01-07	Tr*****	It is impossible to manage your debit card in any way on this app which leaves room for fraud. Also, it’s 2026, why does this app look and function like it was made on the original windows program
It is impossible to manage your debit card in any way on this app which leaves room for fraud. Also, it’s 2026, why does this app look and function like it was made on the original windows program
2025-10-25	Wr*****	I’ve been actively in the app either chatting with customer service or writing a message and it has kicked me out multiple times for inactivity while I was ACTIVELY in their app with their customer service. What the heck? In this day and age there’s no reason an app should kick me out when I’m actively writing a message and then when I get back the message is gone. Didn’t even save my draft. Plus when I logged back in during the chat all three times it kicked me out on one conversation I had to close everything again and try to log in two to three times to get back into the chat. It’s so frustrating. I hate this app. I am going to have to look for a local credit union since I can’t get anything done mobile with BLUE. At this point, I hate that my credit union was bought by them.
I’ve been actively in the app either chatting with customer service or writing a message and it has kicked me out multiple times for inactivity while I was ACTIVELY in their app with their customer service. What the heck? In this day and age there’s no reason an app should kick me out when I’m actively writing a message and then when I get back the message is gone. Didn’t even save my draft. Plus when I logged back in during the chat all three times it kicked me out on one conversation I had to close everything again and try to log in two to three times to get back into the chat. It’s so frustrating. I hate this app. I am going to have to look for a local credit union since I can’t get anything done mobile with BLUE. At this point, I hate that my credit union was bought by them.
2025-10-24	Sk*****	What used to be great is terrible, the worst banking experience I have ever had. The app hasn’t worked for over a year.
What used to be great is terrible, the worst banking experience I have ever had. The app hasn’t worked for over a year.
2025-10-02	H.*****	I am about to switch credit unions over it unfortunately but It is very inconvenient to not be able to cash my check come pay day.
I am about to switch credit unions over it unfortunately but It is very inconvenient to not be able to cash my check come pay day.
2025-10-01	Os*****	This shouldn’t be even allowed on the App Store and Blue should be embarrassed. Don’t do banking for this reason with them. HORRIBLE
This shouldn’t be even allowed on the App Store and Blue should be embarrassed. Don’t do banking for this reason with them. HORRIBLE
2025-09-24	No*****	Issues in the beginning but they listen to members and make changes to improve. Lots of great new features and Blue is very responsive to members!
Issues in the beginning but they listen to members and make changes to improve. Lots of great new features and Blue is very responsive to members!
2025-09-16	Gr*****	App is so much worse and has lost so much functions Mobile deposits don’t work which defeats the purpose of having it Why new multiple apps with less functions than ever before???
App is so much worse and has lost so much functions Mobile deposits don’t work which defeats the purpose of having it Why new multiple apps with less functions than ever before???
2025-08-06	mr*****	Some people have more than one account with different log ins and it’s a painfully long process to sign out, then sign into new account, wait for the email code, then create another passcode, etc. It needs to be easier like other banking apps
Some people have more than one account with different log ins and it’s a painfully long process to sign out, then sign into new account, wait for the email code, then create another passcode, etc. It needs to be easier like other banking apps