Reviews of Crafto App

By: Primetrace Technologies Private Ltd App

List of user reviews and ratings for Crafto App

Total ratings

4.80 (Rating count: 595)

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Review summary

Most reviews center on billing and access failures: repeated charges, renewals, and subscription prompts, plus inability to use the app after payment or on new devices. Support is often slow or closed tickets without resolution, with refunds not provided. Pricing inconsistencies and misleading feature claims are also noted. A minority praise the app's creative photo messaging when it functions, but overall reliability and billing practices undermine trust.

Pros

Creative templates and the ability to attach photos to messages, which family and friends enjoy when the app works.
Initial positive experience and potential value of the app, suggesting it can be enjoyable and useful.
The app is worth purchasing for its creative messaging capabilities when functioning correctly.

Cons

Repeated charges and billing issues, including renewals and prompts to pay despite having an active subscription and access problems.
Inability to access the app after payment or when switching devices, with subscriptions not being recognized on new phones.
Poor or unresponsive customer support, with refunds often not provided and tickets closed without resolution.
Pricing inconsistencies and confusing charges, including price differences shown during sharing and reprompting for payment.
Content/feature quality concerns, including misleading feature claims (e.g., 'photo editor'), dictionary-related issues, and cultural insensitivity in content.

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User Reviews

Recent rating average: 2.60

All time rating average: 4.80

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58% (14)

Date	Author	Comment
2026-07-16	Ly*****	This app started out working fine a couple of years ago. Now it’s changed and I can’t even use it. It’s very disappointing. Because I have to cancel.
This app started out working fine a couple of years ago. Now it’s changed and I can’t even use it. It’s very disappointing. Because I have to cancel.
2026-04-06	Ch*****	This app takes your money. It looks great in theory, but you can’t use it and every time you go to try and use it. It makes you download again and charges you again…still have no access have spent weeks going back-and-forth with their customer service horrible horrible horrible
This app takes your money. It looks great in theory, but you can’t use it and every time you go to try and use it. It makes you download again and charges you again…still have no access have spent weeks going back-and-forth with their customer service horrible horrible horrible
2025-12-25	La*****	When I try to share or download the app brings me back to the page to subscribe and I already subscribed.
When I try to share or download the app brings me back to the page to subscribe and I already subscribed.
2025-09-22	Ol*****	Was really enjoying this and then it just stopped working. After a frustrating week of reporting, screenshots and emails, they “closed the ticket without resolution”! Wow. Yes, I’m supposed to be getting a refund, but what a disappointing experience.
Was really enjoying this and then it just stopped working. After a frustrating week of reporting, screenshots and emails, they “closed the ticket without resolution”! Wow. Yes, I’m supposed to be getting a refund, but what a disappointing experience.
2025-07-04	J-*****	This app will not allow you to download or share without prompting you to get a subscription despite already having a yearly paid subscription.
This app will not allow you to download or share without prompting you to get a subscription despite already having a yearly paid subscription.
2024-11-28	Qu*****	I really enjoy the App♥️ This App is creative that my family and friends love the messages and attaching my photo to it. Sometimes I do not want to think of a message to send for the day but this App helps me with my thoughts on any occasion ♥️ It is worth purchasing 💜
I really enjoy the App♥️ This App is creative that my family and friends love the messages and attaching my photo to it. Sometimes I do not want to think of a message to send for the day but this App helps me with my thoughts on any occasion ♥️ It is worth purchasing 💜
2024-11-18	No*****	No authentic and current information. Your reels are not broad enough.
No authentic and current information. Your reels are not broad enough.
2024-10-25	Bo*****	Everything was good until it was time renew kept trying to make me pay multiple times my subscription hadn’t expired but I could no longer access the app
Everything was good until it was time renew kept trying to make me pay multiple times my subscription hadn’t expired but I could no longer access the app
2024-10-20	Nu*****	At first when I got this app. It was really good, but when I change my phone everything went downhill. I have a paid subscription until June 2025 but I can not access the app on my new phone anymore. It’s telling me to subscribe again. I emailed customer service 4x and nobody reached out to me to settle the issue. So frustrated.
At first when I got this app. It was really good, but when I change my phone everything went downhill. I have a paid subscription until June 2025 but I can not access the app on my new phone anymore. It’s telling me to subscribe again. I emailed customer service 4x and nobody reached out to me to settle the issue. So frustrated.
2024-10-12	PA*****	I am very disappointed in this forum,it is terrible ,my time was not up and I could not use it,but instead trying to get me to pay more now for the same. Service.
I am very disappointed in this forum,it is terrible ,my time was not up and I could not use it,but instead trying to get me to pay more now for the same. Service.