Quote of the Day: Soul Quotes

No complaints. Still getting used to it but I love the app!

I originally downloaded this app via AppAdvice which was offered with a free lifetime subscription if downloaded within the 24 promo period. (AppAdvice/FreeApp is no longer in business.) I verified under Settings-Media and Purchases, that I had successfully downloaded/registered as a free user with a zero charge. Initially, the App worked flawlessly sending me daily reminders. Then, after a few months the app changed by seeming to convert to a subscription basis offering three tiers of fee based subscription on the paywall. Each day I saw a “free trial “ on the paywall.” Now, after several months, each day I’m presented with a free trial Home Screen. I’m able to go into the App, Settings and tap “Restore “ which seemingly resets the App - but This Doesn’t Hold requiring me to perform a restore Every Day. I contacted App Support via the Apple Store - Contact Developer. Initially, I was transferred to a webpage stating Zendesk: Oops this Help Center No Longer Exists. It displayed the PatgGroup site which produced a page requiring my name, email, and a mailing address and phone number. I was surprised because this was asking far too much personal information: a personal address and phone number? Definitely a potential security risk! Most support for Apps use an email contact system for support. Otherwise, within the Quote of The Day App itself - under Settings-General-About: there is a Chat Live Option. I tried this and within a few hours I received what appeared to be a response from Douglas Palme (Director of Software Development) who said he wanted to resolve my “trial status” expediently and would escalate this to upper management but a response “might take a while” - seems contradictory. I attached several screenshots shots to demonstrate my issue and reflect what I was seeing. In the chat mode, I very clearly explained the issues. So far, two weeks later I’m still waiting for a response as I daily check the chat live text thread I originally started - with no further response from PatgGroup who developed the App or Mr. Douglas Palme, Director of Software Development. It’s now become annoying to have to restore my original free subscription daily which doesn’t hold across any of the IOS Devices to which I installed the App - all reflect the same Restore Message and Free Trial (for a limited time.) Where does the pendulum swing? What is considered a reasonable period of time to respond and fix an app issue? Interestingly, this is juxapositioned against the frequent App Updates by the App Developer while the App itself is still malfunctioning. They apparently find the time to do App Updates but fail to address App Failure. If not for the change to a fee based status and lack of a timely response to fix the problems identified above, I would have awarded five stars. But, for the foregoing reasons I can only rate the App as two stars for original app content. If the App Developer timely fixes my problem, in a reasonable time, I’ll be happy to reevaluate and amend my rating.