Reviews of New York Sports Club

By: New TSI Holdings App

List of user reviews and ratings for New York Sports Club

Total ratings

4.60 (Rating count: 991)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users report the NYSC iPhone app is plagued by reliability and usability issues. Repeated login problems, wallet/pass integration failures, and frequent crashes hinder access and basic tasks such as signing up for classes or checking balances. Support is often unresponsive, leaving users stuck without resolution. Some praise exists for the app’s potential features—workout videos and location information—but these are undermined by the execution failures, confusing flows, and missing or inaccurate club data. The top pain points are authentication, wallet integration, and lack of robust support, with few clear fixes offered by the app.

Pros

Workout videos exist for members, showing potential value.
App provides gym locations and hours (useful navigation feature).
Apple Wallet/Pass integration is supported, a desired mobile feature.

Cons

Persistent login/authentication failures prevent access to the app/account.
Apple Wallet/Pass integration is broken or difficult, with 'Add to Wallet' errors or freezes.
App crashes or freezes during setup or while navigating to key features.
Lack of reliable support; users report no helpful responses or tech assistance.
Core functions like class signup, scanning, and balance checks are unreliable, and canceling membership via the app is not possible.

Upgrade to see all 43 reviews

User Reviews

Recent rating average: 1.10

All time rating average: 4.60

Upgrade to see all 43 reviews

65% (28)

Date	Author	Comment
2026-06-16	Om*****	I have an app to track my fitness. The Nysc app is used to sign up for classes and to access my membership card. Stop integrating ai into your product, stop charging more every month and adding stuff to the app that nobody asked for. The updated app is confusing, I cannot search for classes easily, and it’s an eyesore to have tons of fitness data (steps, workouts and other metrics) on an app where I just want to sign up for classes or get my barcode.
I have an app to track my fitness. The Nysc app is used to sign up for classes and to access my membership card. Stop integrating ai into your product, stop charging more every month and adding stuff to the app that nobody asked for. The updated app is confusing, I cannot search for classes easily, and it’s an eyesore to have tons of fitness data (steps, workouts and other metrics) on an app where I just want to sign up for classes or get my barcode.
2026-05-11	Xt*****	Been a BSC (bought by NYSC) member for 20 years. Legacy account and cant log in. Account creation / pwd recovery journey broken.
Been a BSC (bought by NYSC) member for 20 years. Legacy account and cant log in. Account creation / pwd recovery journey broken.
2026-04-15	Ha*****	App not sending verification email. Reached out to club. No solution. Will cancel membership.
App not sending verification email. Reached out to club. No solution. Will cancel membership.
2026-04-14	Co*****	The app has so much potential, particularly the workout videos that are free to members. However, something as simple as a list of each exercise within the workout video or a brief description of the workout is completely absent. You have to click “play” and speed through the entire video to see the actual exercises involved and if the workout requires any equipment. For those who have their fitness watch or other health apps connected to the NYSC app, clicking “play” automatically logs the workout as completed and it messes up my fitness metrics if I don’t manually delete the exercise from my daily activity on the app. Something so simple is made so so complicated - why did they even go through the trouble of filming these workout videos and adding these to their app if they aren’t going to make it easy to engage with. I’m better off just going to YouTube of MyFitnessPal. Waste of a feature that has potential but loses money for both customer and the NYSC company.
The app has so much potential, particularly the workout videos that are free to members. However, something as simple as a list of each exercise within the workout video or a brief description of the workout is completely absent. You have to click “play” and speed through the entire video to see the actual exercises involved and if the workout requires any equipment. For those who have their fitness watch or other health apps connected to the NYSC app, clicking “play” automatically logs the workout as completed and it messes up my fitness metrics if I don’t manually delete the exercise from my daily activity on the app. Something so simple is made so so complicated - why did they even go through the trouble of filming these workout videos and adding these to their app if they aren’t going to make it easy to engage with. I’m better off just going to YouTube of MyFitnessPal. Waste of a feature that has potential but loses money for both customer and the NYSC company.
2026-03-28	Ol*****	It’s been over a month and the app will not load past the “Add to Wallet” prompt…. Would think that would be a priority to troubleshoot and fix.
It’s been over a month and the app will not load past the “Add to Wallet” prompt…. Would think that would be a priority to troubleshoot and fix.
2026-03-16	al*****	Joined yesterday and tried to set up the app. I get to the add membership to wallet and then it just hangs there and refuses to move forward or backwards. I’ve deleted the app, I’ve turned my phone off and back on, I’ve reset my password and nothing works.
Joined yesterday and tried to set up the app. I get to the add membership to wallet and then it just hangs there and refuses to move forward or backwards. I’ve deleted the app, I’ve turned my phone off and back on, I’ve reset my password and nothing works.
2026-03-09	Ar*****	You can’t get pass adding pass to your wallet. SMH for as expensive as it is at lease fix the app
You can’t get pass adding pass to your wallet. SMH for as expensive as it is at lease fix the app
2026-03-03	An*****	I changed my membership type and am now unable to do anything except it forces you to turn on notifications, which I hate. Then it asks you to add the membership to your wallet. And it freezes there. You can add it dozens of time, but the screen never moves. I spent 1/2 hour at the front desk of a club. They couldn’t fix it. Three people tried. They sent a message to corporate. I can’t use my membership. Vile.
I changed my membership type and am now unable to do anything except it forces you to turn on notifications, which I hate. Then it asks you to add the membership to your wallet. And it freezes there. You can add it dozens of time, but the screen never moves. I spent 1/2 hour at the front desk of a club. They couldn’t fix it. Three people tried. They sent a message to corporate. I can’t use my membership. Vile.
2026-01-08	To*****	My First Meet Today With A Trainer To See What I Needed And Expected In Joining My Time Was Set At 3:00pm I Got There 2:30 Signed In Sat And Waited For Trainer Tic He Seen Me Waiting At 3:10 He Called Me Into The Office Started With I Texted You ??? I Don’t Remember Seeing Your Text He Said Why Would You Lie You Seen It (Why Would I Lie ??)Then Said He Doesn’t See People At 3:00pm (Why Would You’ll Make An Appointment At 3:00pm Then)Wasted My Time Very Unprofessional No Respect For Me Or My Time Will Go To PureGym For A Trainer
My First Meet Today With A Trainer To See What I Needed And Expected In Joining My Time Was Set At 3:00pm I Got There 2:30 Signed In Sat And Waited For Trainer Tic He Seen Me Waiting At 3:10 He Called Me Into The Office Started With I Texted You ??? I Don’t Remember Seeing Your Text He Said Why Would You Lie You Seen It (Why Would I Lie ??)Then Said He Doesn’t See People At 3:00pm (Why Would You’ll Make An Appointment At 3:00pm Then)Wasted My Time Very Unprofessional No Respect For Me Or My Time Will Go To PureGym For A Trainer
2025-06-22	mc*****	Can’t scan, can sign up for classes, just completely useless and the staff at the gym are even more so.
Can’t scan, can sign up for classes, just completely useless and the staff at the gym are even more so.