Reviews of Alternatives FCU Mobile

By: Alternatives Federal Credit Union App

List of user reviews and ratings for Alternatives FCU Mobile

Total ratings

4.70 (Rating count: 709)

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Review summary

User feedback is mixed. Many praise the updated app for a cleaner, information-rich UI and easy-to-use transfers and bill-pay features. However, multiple reviews highlight serious issues: older devices becoming incompatible or users being forced to upgrade, login problems after updates, and unreliable balance updates or transfers. Check deposit features are also reported as glitchy. The app appears beneficial when it works, but compatibility and accuracy problems are repeatedly mentioned across reviews.

Pros

Positive reception to the latest updates with an improved, information-rich UI
Easy to use and intuitive navigation after updates
Visually appealing design and better organization
Useful for money-management tasks (transfers, bill payments, saving) in reviews noting improved usability

Cons

Compatibility issues on older devices and forced updates that prevent continued use
Login/access problems after updates (inability to log in following update)
Balance accuracy and real-time updating problems (balances not updating, transfers failing, unclear postings)
Check deposit capture/scanner reliability problems (glitchy scanner, slow/unclear deposit status)

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User Reviews

Recent rating average: 1.80

All time rating average: 4.70

Upgrade to see all 21 reviews

48% (10)

Date	Author	Comment
2026-06-06	I *****	There seems to be a glitch and now I can completely not open the app. It's just a photo on the screen without any options to login, etc. Disappointing
There seems to be a glitch and now I can completely not open the app. It's just a photo on the screen without any options to login, etc. Disappointing
2026-06-06	Ps*****	Very hard to make payments and do anything really on this app
Very hard to make payments and do anything really on this app
2026-06-03	Fo*****	Exactly what this person said. The app is forcing me to update the app in order to use it all of a sudden, so I click the link to do that and it doesn’t work. Then I try calling the phone bank to try to check my balance since I can’t on the app and there’s no option to do that there either, they just say they’re closed and to go online…I don’t know my password and there is no normal way to retrieve it. I just want to check my balance. Maddening.
Exactly what this person said. The app is forcing me to update the app in order to use it all of a sudden, so I click the link to do that and it doesn’t work. Then I try calling the phone bank to try to check my balance since I can’t on the app and there’s no option to do that there either, they just say they’re closed and to go online…I don’t know my password and there is no normal way to retrieve it. I just want to check my balance. Maddening.
2026-05-31	Fo*****	App was apparently updated and now I can’t use it on my iPhone 11 because its platform is too old. There was no warning. And the cycle continues, as I will shortly be forced into buying a new phone in order to use apps. Ugh.
App was apparently updated and now I can’t use it on my iPhone 11 because its platform is too old. There was no warning. And the cycle continues, as I will shortly be forced into buying a new phone in order to use apps. Ugh.
2026-05-30	Bu*****	I have been trying to update my mobile app but it keeps sending me to install the but not update and won’t let me into the mobile app at all. So you need to find someone who can actually make the update work. I’m not getting a new phone either and on the app it says that my phone is able to access the app if I’m not able to get access to the app which according to your app my phone should work I’ll be switching banks I’m not happy with this and the app that I do have won’t work so!!! Why have a bank that can’t even let their customers know before you shut an app down. I’m absolutely not buying another phone just because you guys don’t have your stuff together!!!!!!!!!!!!!
I have been trying to update my mobile app but it keeps sending me to install the but not update and won’t let me into the mobile app at all. So you need to find someone who can actually make the update work. I’m not getting a new phone either and on the app it says that my phone is able to access the app if I’m not able to get access to the app which according to your app my phone should work I’ll be switching banks I’m not happy with this and the app that I do have won’t work so!!! Why have a bank that can’t even let their customers know before you shut an app down. I’m absolutely not buying another phone just because you guys don’t have your stuff together!!!!!!!!!!!!!
2026-05-29	Jo*****	Would have been nice to know the new app update wouldn’t work with older IOS systems. Some of us don’t update every other month. Thanks alot
Would have been nice to know the new app update wouldn’t work with older IOS systems. Some of us don’t update every other month. Thanks alot
2026-04-30	Kf*****	Never in my life have I experienced such a sub par banking app It started by the fact that payment were showing up late and ended up in the fact that I can longer use the app . Users beware and demand better from your bank
Never in my life have I experienced such a sub par banking app It started by the fact that payment were showing up late and ended up in the fact that I can longer use the app . Users beware and demand better from your bank
2026-04-26	Se*****	Same my phone doesn’t support this app…
Same my phone doesn’t support this app…
2025-12-10	Jo*****	The last update to this app was done without notice and I was unable to get into it on my phone as my phone is an older version. I was unable to update it for the same reason. I was told that I would need a new phone, which is not affordable or desirable. My phone works perfectly well and I have no other reason to get a new one, creating waste/garbage with the old one. When making these updates, alert customers in advance, and think about lower income users when programming for compatibility.
The last update to this app was done without notice and I was unable to get into it on my phone as my phone is an older version. I was unable to update it for the same reason. I was told that I would need a new phone, which is not affordable or desirable. My phone works perfectly well and I have no other reason to get a new one, creating waste/garbage with the old one. When making these updates, alert customers in advance, and think about lower income users when programming for compatibility.
2025-12-05	ck*****	After the update you can't even log in please fix this issue
After the update you can't even log in please fix this issue