Reviews of Platinum-LED

By: Platinum LED Holdings LLC App

List of user reviews and ratings for Platinum-LED

Total ratings

2.40 (Rating count: 25)

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Review summary

Overall sentiment is mixed: users praise easy, phone-based control of the Biomax 900, but repeated reports of connectivity problems after updates, usability regressions, and unreliable timer/custom-mode behavior dominate the feedback.

Pros

Easy to use and intuitive app interface.
Allows convenient control of the Biomax 900 from an iPhone.
Viewed as a welcome addition to the product and praised when it functions.
Positive feedback like 'Finally I can control my lights with my phone' for mobile control.

Cons

Frequent connectivity issues / device not connecting after updates.
Update/regression causing major usability problems and downgrading the experience.
Custom mode/settings misbehave (e.g., turning off or getting stuck at a percentage).
Timer and UI timing issues (e.g., timer disappearing or auto-lock freezing timer).
Compatibility issues on newer iOS versions (e.g., iOS 17).

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User Reviews

Recent rating average: 1.40

All time rating average: 2.40

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57% (13)

Date	Author	Comment
2026-07-01	ch*****	I used to be able to connect to my panels; turn the blue light on and off; adjust light intensity. Now I get a white screen with the words “Platinum LED” and the logo and nothing else. What is going on?
I used to be able to connect to my panels; turn the blue light on and off; adjust light intensity. Now I get a white screen with the words “Platinum LED” and the logo and nothing else. What is going on?
2026-06-19	za*****	The app is useless, please fix it
The app is useless, please fix it
2026-05-15	❤️*****	App no longer working
App no longer working
2026-03-29	La*****	Downloaded the app. Doesn’t turn my LED panel on at all
Downloaded the app. Doesn’t turn my LED panel on at all
2026-01-31	RU*****	This recent update has made it a lot more difficult to connect to the device and on top of that, the app is a lot less responsive and harder to use for no real reason at all. I use the app for maybe 15 seconds a day to just get my device turned on so there’s really no reason to change everything up and to break everything. On top of that, I feel like the UI looks a lot worse than the old one which makes it even less worth it to change it. Reminds me of an old 2010 app at this point. I’ll be happy to change my review if we can get this fixed.
This recent update has made it a lot more difficult to connect to the device and on top of that, the app is a lot less responsive and harder to use for no real reason at all. I use the app for maybe 15 seconds a day to just get my device turned on so there’s really no reason to change everything up and to break everything. On top of that, I feel like the UI looks a lot worse than the old one which makes it even less worth it to change it. Reminds me of an old 2010 app at this point. I’ll be happy to change my review if we can get this fixed.
2025-12-10	pr*****	previously, panel would turn off as soon as setting was adjusted. but i found out if you run the setting first, then change red light or infrared, panel does not turn off. you can also change time quickly by using timer then adding or subtracting minutes. i’m able to use red light routine like i used to. happy with it now. previous: with recent update when changing custom mode setting, it turns off. so if one wants to change percentage of red or nir device needs to turn off and on each time. older version is much better.
previously, panel would turn off as soon as setting was adjusted. but i found out if you run the setting first, then change red light or infrared, panel does not turn off. you can also change time quickly by using timer then adding or subtracting minutes. i’m able to use red light routine like i used to. happy with it now. previous: with recent update when changing custom mode setting, it turns off. so if one wants to change percentage of red or nir device needs to turn off and on each time. older version is much better.
2025-10-04	st*****	The latest update broke the custom mode, it’s stuck at 50%
The latest update broke the custom mode, it’s stuck at 50%
2025-09-24	ka*****	PLEASE fix the app so the NIR does not come on while adjusting the percentage! With my blackout safety eyewear on I cannot see to adjust the percentage, so my eyewear has to be off. So every time I adjust it, I get NIR exposure to my eyes. NOT SAFE! Others have complained of this problem. Please fix this issue!!!
PLEASE fix the app so the NIR does not come on while adjusting the percentage! With my blackout safety eyewear on I cannot see to adjust the percentage, so my eyewear has to be off. So every time I adjust it, I get NIR exposure to my eyes. NOT SAFE! Others have complained of this problem. Please fix this issue!!!
2025-09-16	Ha*****	The most recent update was definitely a downgrade. They should have left it alone.
The most recent update was definitely a downgrade. They should have left it alone.
2025-09-09	da*****	The update is not usable
The update is not usable