Reviews of Hele

By: KickBack Points, L.L.C. App

List of user reviews and ratings for Hele

Total ratings

2.80 (Rating count: 28)

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Review summary

Users generally like the advertised 25¢ per gallon discount and that the app is free, but reliability is a major issue. Barcodes often won’t scan, login/PIN problems recur, discounts don’t consistently apply, and loyalty points can be lost or not carried over. Some can get savings via manual entry, but many reviews describe the app as time-consuming and unreliable, outweighing the benefits.

Pros

Saves 25¢ per gallon at participating stations when it works
Free to use
Manual entry of HELE member number can still yield the discount if the pump barcode won’t scan

Cons

Gas pump scanners frequently don’t read the app barcode, blocking discounts
Frequent login and PIN issues prevent access (errors, resets)
Discounts are not reliably applied and can vary (e.g., weekend-only) or fail
Loyalty points can disappear or fail to transfer/migrate when using the app
Overall experience can be time-consuming and inconsistent, feeling like a waste of time

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User Reviews

Recent rating average: 1.80

All time rating average: 2.80

Upgrade to see all 14 reviews

79% (11)

Date	Author	Comment
2026-02-26	SM*****	There is not a pump in 100 miles that the scanner works to give you the discount. There are Multiple stations that accept this they say but none of the pumps scanners work. Truly a waste of time.
There is not a pump in 100 miles that the scanner works to give you the discount. There are Multiple stations that accept this they say but none of the pumps scanners work. Truly a waste of time.
2025-03-18	ho*****	I really love this app. It saves me 25 cents per gallon EVERY TIME I fill up and I go once every week and a half to two weeks. And it’s free! It is a bit humbug to have to punch in my number since it’s so long but I’ll be happy to do that knowing I save 25 cents.
I really love this app. It saves me 25 cents per gallon EVERY TIME I fill up and I go once every week and a half to two weeks. And it’s free! It is a bit humbug to have to punch in my number since it’s so long but I’ll be happy to do that knowing I save 25 cents.
2024-09-20	ya*****	Punching in the rewards code on the gas machine never works. I always have to go into the store to prepay for gas, and by the time I get there the cashier usually has an attitude because I’m not the only one that has to approach them about the same issue. When I was leaving after prepaying, customers are going into the store about the same issue.
Punching in the rewards code on the gas machine never works. I always have to go into the store to prepay for gas, and by the time I get there the cashier usually has an attitude because I’m not the only one that has to approach them about the same issue. When I was leaving after prepaying, customers are going into the store about the same issue.
2024-09-07	Tc*****	This is basically useless, waste of time
This is basically useless, waste of time
2024-08-16	Wi*****	The money I saved does not come near the time I wasted trying to figure this app out. Then the staff at the station tell me that certain discounts only apply on the weekends. Ridiculous.
The money I saved does not come near the time I wasted trying to figure this app out. Then the staff at the station tell me that certain discounts only apply on the weekends. Ridiculous.
2024-08-08	Bl*****	It’s great to get 25¢ deal on purchases if it actually worked half the time. Not only does it not log me in when I put my details and pin in correct, but even when I try changing it, it will not go through. Just say “sorry, onlh 4 digit pins work” when I clearly put in something that was 4 digits. Really buggy, if you’re having issues, you’re better off buying from Safeway 💯💯💯
It’s great to get 25¢ deal on purchases if it actually worked half the time. Not only does it not log me in when I put my details and pin in correct, but even when I try changing it, it will not go through. Just say “sorry, onlh 4 digit pins work” when I clearly put in something that was 4 digits. Really buggy, if you’re having issues, you’re better off buying from Safeway 💯💯💯
2024-07-12	JP*****	It’s a bummer I cannot login. I’ve changed my PIN so many times, and it still errors when I log into the app. I even tried deleting the app and reinstalling it, and it’s the same issue.
It’s a bummer I cannot login. I’ve changed my PIN so many times, and it still errors when I log into the app. I even tried deleting the app and reinstalling it, and it’s the same issue.
2023-12-16	Ha*****	I’ve signed up used my number and then all of a sudden when I enter my number the prices don’t go down! When I use my other half’s number it works!
I’ve signed up used my number and then all of a sudden when I enter my number the prices don’t go down! When I use my other half’s number it works!
2023-11-29	Br*****	I was able to get 25 cents discount without a problem. Other than getting the gas pump to read the barcode on the app however, I was able to manually enter my HELE member number from the app and get $.25 off per gallon ($4.319/gal regular gas) a pretty good deal unless it’s compared to Costco @ $4.199/gal or Sam’s Club @ 4.089/gal. However, for me HELE’s price worked out to be about the same had I used gas to drive to Costco or Sam’s to fill up it would’ve cost me what I saved in gas to get there not to mention time.
I was able to get 25 cents discount without a problem. Other than getting the gas pump to read the barcode on the app however, I was able to manually enter my HELE member number from the app and get $.25 off per gallon ($4.319/gal regular gas) a pretty good deal unless it’s compared to Costco @ $4.199/gal or Sam’s Club @ 4.089/gal. However, for me HELE’s price worked out to be about the same had I used gas to drive to Costco or Sam’s to fill up it would’ve cost me what I saved in gas to get there not to mention time.
2023-09-07	Be*****	Used my number for years. Hele lady told me to download app. Points gone. Used the same phone number to sign up but no benefits. Update or upgrade app if you solicit it
Used my number for years. Hele lady told me to download app. Points gone. Used the same phone number to sign up but no benefits. Update or upgrade app if you solicit it