Reviews of Francis Energy

By: Francis Energy, LLC App

List of user reviews and ratings for Francis Energy

Total ratings

1.60 (Rating count: 22)

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Review summary

Most reviews hinge on reliability and UX: chargers frequently don’t work, the app is buggy, and support is poor, with high, inconsistent pricing. A smaller, positive thread notes a better UI in updates and a reasonable network presence, especially in rural areas where Francis is sometimes the only option. Overall, the app’s usability and reliability are the dominant complaints, despite occasional praise for the refreshed dashboard and network reach.

Pros

Updated app dashboard is more user-friendly and intuitive.
Decent network of charging locations, and in some regions it’s the most viable option (especially rural areas).
Some stations allow credit card payment directly at the charger, providing an alternative when the app is unreliable.

Cons

Chargers are frequently unreliable or non-operational.
The app is buggy and often unusable, with crashes and confusing flows.
Customer service is often unhelpful, hard to reach, or provides poor assistance.
Pricing is high and inconsistent compared to other networks.
The signup/payment flow requests extensive personal data and there are recurring account/password issues.

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User Reviews

Recent rating average: 1.20

All time rating average: 1.60

Upgrade to see all 43 reviews

79% (34)

Date	Author	Comment
2026-05-11	Tr*****	Unprofessional work and incorrect deductions.
Unprofessional work and incorrect deductions.
2026-05-10	Ch*****	Inconsistent consistently
Inconsistent consistently
2026-02-04	ta*****	Not only is it a 50% chance that the machine is even working but it’s also a 50/50 chance that the app does its job. I’ve been to 6 of these machines and every single time I’ve had to call the customer service. the customer service has no clue what they’re doing and will either lie to you on what to do ending in failure. They can’t answer a single question without lying to you about what to do. Also it averages 15$-30$ every time why tf would I get an EV if it’s more expensive than gas
Not only is it a 50% chance that the machine is even working but it’s also a 50/50 chance that the app does its job. I’ve been to 6 of these machines and every single time I’ve had to call the customer service. the customer service has no clue what they’re doing and will either lie to you on what to do ending in failure. They can’t answer a single question without lying to you about what to do. Also it averages 15$-30$ every time why tf would I get an EV if it’s more expensive than gas
2026-01-09	Th*****	Best for Large EVs 1. Scanned the QR code on the station and downloaded the Francis Energy app 2. Created a new account 3. Connected cable to vehicle 4. Navigated app to current station location. 5. Initiated charging by selecting cable (unclear which is which, room for improvement here). 6. Ate my burrito About Me: 2024 Ford F-150 Lightning Max speed listed 150kw/h Max speed received 115kw/h Time from 11% to 80% 45 minutes
Best for Large EVs 1. Scanned the QR code on the station and downloaded the Francis Energy app 2. Created a new account 3. Connected cable to vehicle 4. Navigated app to current station location. 5. Initiated charging by selecting cable (unclear which is which, room for improvement here). 6. Ate my burrito About Me: 2024 Ford F-150 Lightning Max speed listed 150kw/h Max speed received 115kw/h Time from 11% to 80% 45 minutes
2025-12-30	Mi*****	If you need the app to charge, good luck. But if you use PlugShare and find a good charger that takes credit cards just do that .
If you need the app to charge, good luck. But if you use PlugShare and find a good charger that takes credit cards just do that .
2025-12-28	Ar*****	Our family, fortunately, rarely ever needs to use public chargers. This Christmas was the first time we’d taken a trip that required the utilization of the public charging network. As such, we used almost every variation out there. Each time, we either had apps to download and/or could use a credit card at the station. Nothing about the Francis Energy station we stopped at was obvious about it’s use. Credit cards wouldn’t work. The app wouldn’t work. After we called to get help because we felt stuck there without the ability to charge up to continue, the agent got the charger to start. It would only send 85kw to our vehicle. (Much less than the 200kw stated for the station) there were no other cars charging in case anyone thinks that may have been why. The rates were also the absolute highest we saw anywhere from Colorado to Tennessee. The unfortunate thing is that most will only read this too late.
Our family, fortunately, rarely ever needs to use public chargers. This Christmas was the first time we’d taken a trip that required the utilization of the public charging network. As such, we used almost every variation out there. Each time, we either had apps to download and/or could use a credit card at the station. Nothing about the Francis Energy station we stopped at was obvious about it’s use. Credit cards wouldn’t work. The app wouldn’t work. After we called to get help because we felt stuck there without the ability to charge up to continue, the agent got the charger to start. It would only send 85kw to our vehicle. (Much less than the 200kw stated for the station) there were no other cars charging in case anyone thinks that may have been why. The rates were also the absolute highest we saw anywhere from Colorado to Tennessee. The unfortunate thing is that most will only read this too late.
2025-11-16	rw*****	Very unreliable, over 90% of the time chargers do not work.
Very unreliable, over 90% of the time chargers do not work.
2025-11-05	Pi*****	If the charging station map on you phone tells you the last station before you run out of charge is Francis Energy, STOP BEFORE YOU GET THERE. 9 p.m. in BF Oklahoma, the machines are all lit up,, but chick on the phone says they’re not working and seems quite unconcerned about it. The last one we stopped at was a giant hassle, too.
If the charging station map on you phone tells you the last station before you run out of charge is Francis Energy, STOP BEFORE YOU GET THERE. 9 p.m. in BF Oklahoma, the machines are all lit up,, but chick on the phone says they’re not working and seems quite unconcerned about it. The last one we stopped at was a giant hassle, too.
2025-08-31	Xx*****	This charger is more then the supercharger and it’s a slow charger do not go here unless you want to pay $30 to charger up for 100 miles
This charger is more then the supercharger and it’s a slow charger do not go here unless you want to pay $30 to charger up for 100 miles
2025-08-16	sp*****	Each charging station costs the taxpayers $100k yet they have the audacity to charge almost 3x as much as a supercharger despite being slower. Instead of nacs chargers which about half of ev owners use, they decide to waste money by only building css and chademo plugs. NOBODY USES CHADEMO. The app is poorly made as well. At the Roswell station it didn’t work at all and neither did the card reader. Thankfully the website worked but that’s the bare minimum. The only reason I use these chargers is because they have a monopoly over charging stations in New Mexico and there is literally no other option. I’ve never felt the need to phone up congressmen until now because nobody deserves to win government contracts less than this terrible company.
Each charging station costs the taxpayers $100k yet they have the audacity to charge almost 3x as much as a supercharger despite being slower. Instead of nacs chargers which about half of ev owners use, they decide to waste money by only building css and chademo plugs. NOBODY USES CHADEMO. The app is poorly made as well. At the Roswell station it didn’t work at all and neither did the card reader. Thankfully the website worked but that’s the bare minimum. The only reason I use these chargers is because they have a monopoly over charging stations in New Mexico and there is literally no other option. I’ve never felt the need to phone up congressmen until now because nobody deserves to win government contracts less than this terrible company.