Reviews of Scroll: Scooter Sharing

By: Qari Mobility App

List of user reviews and ratings for Scroll: Scooter Sharing

Total ratings

2.60 (Rating count: 24)

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Review summary

User reviews consistently highlight four repeat pain points: verification/registration still fails or times out; the billing/payments workflow is broken and can involve overcharges; customer support and account management are poor; and vehicle reliability is questionable with broken or unavailable scooters.

Pros

Cons

ID verification and sign-up failures (verification failures, confirmation codes not sent, inability to register)
Billing and payments problems (cards not accepted, broken checkout workflow, risk of overcharges)
Poor customer support and account management (unresponsive or slow support, issues deleting account)
Vehicle reliability issues (scooters/vehicles often malfunction or are unavailable)

User Reviews

Recent rating average: 1.10

All time rating average: 2.60

5 star

90% (9)

Date	Author	Comment
2025-10-12	Sa*****	nothing works like it should
nothing works like it should
2025-07-26	An*****	Wonder if the developers have done QA around the billing & payments workflow. This app won’t take my Chase, Barclay, Wealthfront, Apple Cards. I even told their support team who said they passed the info to their sev team. I see rows of the Scroll scooters and vespa collecting dust here in Vake, Tbilisi. No clue how the company’s still operating. Please test your billing workflow or update if it is only for Georgia based bank in which case Bolt will continue to get my $$.
Wonder if the developers have done QA around the billing & payments workflow. This app won’t take my Chase, Barclay, Wealthfront, Apple Cards. I even told their support team who said they passed the info to their sev team. I see rows of the Scroll scooters and vespa collecting dust here in Vake, Tbilisi. No clue how the company’s still operating. Please test your billing workflow or update if it is only for Georgia based bank in which case Bolt will continue to get my $$.
2025-07-02	jj*****	no customer service, charge you even the scooter does not function, app very hard to use
no customer service, charge you even the scooter does not function, app very hard to use
2025-06-13	Da*****	Can’t verify identity please fix
Can’t verify identity please fix
2025-04-26	Ob*****	The app isn’t even functional. From verifying your ID, to inputting your card information, all critical feature of the application lead to a leading sequence that times out. This is a complete waste of time.
The app isn’t even functional. From verifying your ID, to inputting your card information, all critical feature of the application lead to a leading sequence that times out. This is a complete waste of time.
2025-01-24	Ni*****	No wallet support 😔😔
No wallet support 😔😔
2024-12-22	Lu*****	They lied and overcharged me more than double the price Dont trust them!!!
They lied and overcharged me more than double the price Dont trust them!!!
2024-09-22	Ji*****	You can’t even register account. It never sends confirmation code to email nor do he phone
You can’t even register account. It never sends confirmation code to email nor do he phone
2024-07-15	Lu*****	Bad application, bad vehicles . I asked support to delete my account, I didn’t wanted to use it anymore . After 2 moth is still was not deleted ( you can’t delete account manually on your own). Don’t use this company for transportation .
Bad application, bad vehicles . I asked support to delete my account, I didn’t wanted to use it anymore . After 2 moth is still was not deleted ( you can’t delete account manually on your own). Don’t use this company for transportation .
2024-07-03	ро*****	Дороже такси , за электро тягу . мопед будет стоять ,сломанный ,около твоего дома неделями , когда ты его арендуешь и не сможешь уехать , спишет денег по полной Ну в целом ничего удивительного - шикарный сакартвелский «сервис» Куда проще пропустить 10 поездок и купить личный мопед
Дороже такси , за электро тягу . мопед будет стоять ,сломанный ,около твоего дома неделями , когда ты его арендуешь и не сможешь уехать , спишет денег по полной Ну в целом ничего удивительного - шикарный сакартвелский «сервис» Куда проще пропустить 10 поездок и купить личный мопед