Reviews of Tri-County EMC

By: TRI COUNTY ELECTRIC MEMBERSHIP CORPORATION App

List of user reviews and ratings for Tri-County EMC

Total ratings

4.10 (Rating count: 8)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

User Reviews

Recent rating average: 3.00

All time rating average: 4.10

5 star

Date	Author	Rating	Comment
2023-10-30	jb*****		First of all it’s great to be able to pay our energy bill using a mobile app, especially from a company that is smaller than the larger energy corps, so I appreciate TCEMC offering this to their members. Also, this review has nothing to do with the service itself, which as always been outstanding, especially during times of outages. My complaint, however, is with the developers of the app. Why the need for such a confusing user interface (UI)? There’s a menu button at the bottom that is very cumbersome and is always hard to get to where you want to go. Why not just put a hamburger menu in the top corner with links to everything so we can get there easily? I work in IT and frequently work closely with app developers and even I find it hard to get to the page I need when using the app. Where Tri-County operates I know there are a lot of older folks and if I have a hard time navigating the app then I’m sure they do even more. I would like to see the developers move away from this clunky UI and opt for a more streamlined style UI with a hamburger type menu system (or something similar) for their next major release. That said, I’ve never had a problem with payments or functionality of the app, only the UI. If they fix this, I believe more people would use the app to pay their bills.
First of all it’s great to be able to pay our energy bill using a mobile app, especially from a company that is smaller than the larger energy corps, so I appreciate TCEMC offering this to their members. Also, this review has nothing to do with the service itself, which as always been outstanding, especially during times of outages. My complaint, however, is with the developers of the app. Why the need for such a confusing user interface (UI)? There’s a menu button at the bottom that is very cumbersome and is always hard to get to where you want to go. Why not just put a hamburger menu in the top corner with links to everything so we can get there easily? I work in IT and frequently work closely with app developers and even I find it hard to get to the page I need when using the app. Where Tri-County operates I know there are a lot of older folks and if I have a hard time navigating the app then I’m sure they do even more. I would like to see the developers move away from this clunky UI and opt for a more streamlined style UI with a hamburger type menu system (or something similar) for their next major release. That said, I’ve never had a problem with payments or functionality of the app, only the UI. If they fix this, I believe more people would use the app to pay their bills.