Reviews of PrimeWay Federal Credit Union

By: PrimeWay Federal Credit Union App

List of user reviews and ratings for PrimeWay Federal Credit Union

Total ratings

4.80 (Rating count: 4,141)

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Review summary

Users commonly praise the PrimeWay app’s intuitive design and easy transfers/loan payments, with noticeable improvements after recent updates. However, recurring issues include unreliable mobile deposits (freezes or image errors), app instability (crashes or not opening), removal of the balance widget, and a lack of modern features (Apple Pay, budgeting tools). Real-time notifications and e-statements can be inconsistent, and onboarding communications can be slow. Overall, it’s usable for everyday banking, but reliability and feature gaps persist.

Pros

Intuitive, easy-to-use app design with a clear tab layout.
Transfers between accounts and loan payments are easy.
Recent updates have improved usability (font, navigation, access to information).
Generally good customer service and support when needed.

Cons

Mobile deposits frequently fail or are cumbersome (freezes during photo capture, back-image issues).
App stability problems (crashes or won’t open).
Unintuitive user experience and missing modern features (no Apple Pay, budgeting tools).
Notifications not real-time and e-statements can be inconsistent, leading to confusion (e.g., overdraft issues).
Removal of the balance widget requiring login to view balances.

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User Reviews

Recent rating average: 3.40

All time rating average: 4.80

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21% (8)

Date	Author	Comment
2026-06-13	Wy*****	PrimeWay has provided an improved level of service detailed to your specific situation. As personally embarrassing those situations were for me: PrimeWay stepped up and ensured that my needs got met.
PrimeWay has provided an improved level of service detailed to your specific situation. As personally embarrassing those situations were for me: PrimeWay stepped up and ensured that my needs got met.
2026-05-29	Cc*****	The banking app is wonderful. My only complaint is about the color scheme on the checking and savings account. When items are pending, the color field is light gray. When items are posted, the color field is light gray. Would it be possible to change the words PENDING and POSTED to black so that it would be easier to distinguish between the accounts easier? Thank you.
The banking app is wonderful. My only complaint is about the color scheme on the checking and savings account. When items are pending, the color field is light gray. When items are posted, the color field is light gray. Would it be possible to change the words PENDING and POSTED to black so that it would be easier to distinguish between the accounts easier? Thank you.
2026-05-12	st*****	Easy to use app love face recognition
Easy to use app love face recognition
2026-05-11	pr*****	best banking app
best banking app
2025-12-17	Mr*****	There are no options for someone who is trying to build credit. It offers nothing just an account with a card
There are no options for someone who is trying to build credit. It offers nothing just an account with a card
2025-12-05	Ha*****	Cannot use the app for mobile deposits as it freezes right before you take the picture of the front of the check
Cannot use the app for mobile deposits as it freezes right before you take the picture of the front of the check
2025-12-05	De*****	For some reason my card stopped working and I just used it. Now it’s saying I don’t have an active card. Now I can’t unlock my card
For some reason my card stopped working and I just used it. Now it’s saying I don’t have an active card. Now I can’t unlock my card
2025-11-23	Qu*****	God just keep blessing me by getting my credit score up
God just keep blessing me by getting my credit score up
2025-10-06	SR*****	The app does not open at all. It immediately crashes
The app does not open at all. It immediately crashes
2025-09-07	Db*****	They are great
They are great