Reviews of AFmobile®

By: American Fidelity Assurance Company App

List of user reviews and ratings for AFmobile®

Total ratings

4.80 (Rating count: 83,314)

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Review summary

Users largely praise AFmobile for easy filing and quick document uploads with generally fast reimbursements. However, recurring issues include crashes, unreliable performance, awkward navigation after updates, difficulty tracking claim status, and slow support, with some preferring the website for reliability.

Pros

Easy to use and intuitive claim filing.
Convenient document uploads (photos/docs) from within the app.
Fast turnaround for claims in many cases.
Direct in-app messaging with representatives (no hold times).

Cons

Crashes and unreliable performance; app reloads and sometimes fails to function.
Awkward UI/navigation and UI inconsistencies after updates.
In-app claim tracking can be unreliable; difficulty viewing processing status.
Some users prefer the website due to app issues.
Long wait times for support (phone/chat limitations).

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User Reviews

Recent rating average: 1.80

All time rating average: 4.80

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18% (11)

Date	Author	Comment
2026-07-21	Ea*****	The layout on iPhone 15 is horrendous. I’m not able to fill out the form to file a claim because when I try to scroll in order to view the calendar, the calendar closes. Not to mention other weird UI choices.
The layout on iPhone 15 is horrendous. I’m not able to fill out the form to file a claim because when I try to scroll in order to view the calendar, the calendar closes. Not to mention other weird UI choices.
2026-06-27	Cr*****	App is not user friendly. Often when I click “next”, nothing happens. Then I have to re-enter all the information before I find out later that I didn’t need to. If you try to recover your password, you will need to call during business hours and wait on hold. Just a big time sink if you want to get the benefits that you were promised. Please do better. You would think for a company this size, they would program an app that works.
App is not user friendly. Often when I click “next”, nothing happens. Then I have to re-enter all the information before I find out later that I didn’t need to. If you try to recover your password, you will need to call during business hours and wait on hold. Just a big time sink if you want to get the benefits that you were promised. Please do better. You would think for a company this size, they would program an app that works.
2026-06-08	ri*****	Every time I use this app—actually, every time I THINK about using this app—I wonder why it’s such garbage. Does AmFam not have the cash to develop a functional app of high utility? Whatever the reason, the app and the website are often down for requesting reimbursement; it’s an incredibly slow process when it does work; and you can’t copy and paste into the notes for the reimbursement. Nothing about it is intuitive. Bad AF app.
Every time I use this app—actually, every time I THINK about using this app—I wonder why it’s such garbage. Does AmFam not have the cash to develop a functional app of high utility? Whatever the reason, the app and the website are often down for requesting reimbursement; it’s an incredibly slow process when it does work; and you can’t copy and paste into the notes for the reimbursement. Nothing about it is intuitive. Bad AF app.
2026-06-05	Am*****	Every time I get on the app it doesn’t let me sign in with the password that I know is the correct one because I had to change it yesterday for the same reason
Every time I get on the app it doesn’t let me sign in with the password that I know is the correct one because I had to change it yesterday for the same reason
2026-05-17	He*****	Last two months, can’t submit any claims. Crashes every time I try to submit anything.
Last two months, can’t submit any claims. Crashes every time I try to submit anything.
2026-05-17	Te*****	This app is honestly the worst. So glitchy and slow. Difficult to find and do what you need to do and slow to load. Sometimes won’t even load at all. “Don’t forget to upload a receipt,” they said. I would if the app would load my data. Gave 2 starts because sometimes, when it’s working, you can upload receipts easily.
This app is honestly the worst. So glitchy and slow. Difficult to find and do what you need to do and slow to load. Sometimes won’t even load at all. “Don’t forget to upload a receipt,” they said. I would if the app would load my data. Gave 2 starts because sometimes, when it’s working, you can upload receipts easily.
2026-05-11	Si*****	App is slow and confusing. It’s even hard to find a contact number.
App is slow and confusing. It’s even hard to find a contact number.
2026-05-10	LX*****	Whoever created this app clearly does not use it. Trying to complete the information on all of the different fields is not very easy. The IT people should actually try completing one of the reimbursement forms to see how awkward the app jumps around and how difficult it is to enter information. This is probably the worst app that I have on my phone. You would think that a company of this size would invest in having a top-of-the-line app.
Whoever created this app clearly does not use it. Trying to complete the information on all of the different fields is not very easy. The IT people should actually try completing one of the reimbursement forms to see how awkward the app jumps around and how difficult it is to enter information. This is probably the worst app that I have on my phone. You would think that a company of this size would invest in having a top-of-the-line app.
2026-05-10	Br*****	The worst app ever. Constantly crashes, hardly ever works.
The worst app ever. Constantly crashes, hardly ever works.
2026-05-05	kl*****	This is my second time to file a claim for pregnancy. Very easy and quick app access to fill out information
This is my second time to file a claim for pregnancy. Very easy and quick app access to fill out information