Reviews of BYHOURS: Hotel Microstays

By: ByHours Travel S.L.

List of user reviews and ratings for BYHOURS: Hotel Microstays

Total ratings

4.60 (Rating count: 147)

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Review summary

Pros: The app is praised for its easy-to-use interface and concept of microstays, with some users reporting smooth check-in and potential cost savings where hourly reservations exist. Cons: Recurring problems include reliability issues, limited hotel availability, regional restrictions, and trust concerns such as misrepresented bookings and strict cancellation policies, plus weak customer support. Overall, strong usability and an innovative idea are undermined by technical, inventory, and trust challenges.

Pros

Easy-to-use interface with a clean, quick booking experience.
Useful for microstays and hourly hotel reservations, especially for layovers or late arrivals.
Potential cost savings for short stays in applicable locations.
Innovative concept and positive sentiment toward the developers.
Positive reports of smooth reservation/check-in in some cities.

Cons

Reliability and connectivity problems, including loading screens stuck and servers not responding.
Limited inventory or zero hotel listings in many cities; not universally available.
Regional restrictions, with poor usefulness outside certain countries (notably Latin America).
Serious trust issues: reports of fake bookings, misrepresented reservations, and unwillingness or inability to cancel.
Poor customer support and cancellation handling (unresponsive phone, delays).

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User Reviews

Recent rating average: 3.40

All time rating average: 4.60

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50% (7)

Date	Author	Comment
2025-04-01	0x*****	App won't make it past the loading screen. Just sits there doing nothing forever.
App won't make it past the loading screen. Just sits there doing nothing forever.
2024-11-03	mi*****	I went a month a head I went 3 months I went the day of . Maybe your not in La yet idk . I will cancel this review with explanation just little confused . I even changed 5 different hotels same result even hours 3 to 24
I went a month a head I went 3 months I went the day of . Maybe your not in La yet idk . I will cancel this review with explanation just little confused . I even changed 5 different hotels same result even hours 3 to 24
2024-05-08	Bu*****	This app got me on the first try for $75. I put the date and selected the time. When I got the confirmation email it said my booking was a week way. I called the hotel they said they had a booking from me nor did they offer the service and never heard of the company. Even tho the confirmation email said my booking was a week out I still couldn’t cancel. No be ever answers the phone. And once I finally got. Email back it stated that they don’t offer cancellations. And never heard from them again. I have reported this app written this review. I hate scammers. And shame on you Apple
This app got me on the first try for $75. I put the date and selected the time. When I got the confirmation email it said my booking was a week way. I called the hotel they said they had a booking from me nor did they offer the service and never heard of the company. Even tho the confirmation email said my booking was a week out I still couldn’t cancel. No be ever answers the phone. And once I finally got. Email back it stated that they don’t offer cancellations. And never heard from them again. I have reported this app written this review. I hate scammers. And shame on you Apple
2023-01-02	A1*****	This app is only useful if you’re in a country with hotels that offer hourly reservation. With that said, I found the app to be very easy to use in Mexico City. I was able to find a hotel at a good location. The reservation and check-in processes were both pretty smooth. This is a great solution when you have a late flight.
This app is only useful if you’re in a country with hotels that offer hourly reservation. With that said, I found the app to be very easy to use in Mexico City. I was able to find a hotel at a good location. The reservation and check-in processes were both pretty smooth. This is a great solution when you have a late flight.
2022-03-06	Ri*****	No usar en latino América, en mi experiencia y en experiencia de compañeros la app realiza mal las reservas y al momento de quejarse te dicen que realizaran el cobro, ya que son las políticas. No tiene sentido utilizar esta app y arriesgarse a algún tipo de estafa.
No usar en latino América, en mi experiencia y en experiencia de compañeros la app realiza mal las reservas y al momento de quejarse te dicen que realizaran el cobro, ya que son las políticas. No tiene sentido utilizar esta app y arriesgarse a algún tipo de estafa.
2020-02-15	Kr*****	Gracias a esta aplicación eh podido pasar micro estancias en diferentes hoteles, para salir de la rutina. Me encanta!!! Gracias por tan innovadora idea!
Gracias a esta aplicación eh podido pasar micro estancias en diferentes hoteles, para salir de la rutina. Me encanta!!! Gracias por tan innovadora idea!
2019-05-15	am*****	Love this app, kudos to the developers for their idea, well done! Looking forward to my upcoming stay in Paris.
Love this app, kudos to the developers for their idea, well done! Looking forward to my upcoming stay in Paris.
2019-03-27	kr*****	A really useful app, will be using it to book hotels for my next trip
A really useful app, will be using it to book hotels for my next trip
2019-03-22	Jc*****	Nothing much to say about the app. Easy to use, very quick and beautiful layout. Just great!!
Nothing much to say about the app. Easy to use, very quick and beautiful layout. Just great!!
2018-06-20	te*****	Was able to find a hotel to rest during a layover! Was easy to book and there were no hassles at the moment of my arrival at the hotel! Will be using this app more often!
Was able to find a hotel to rest during a layover! Was easy to book and there were no hassles at the moment of my arrival at the hotel! Will be using this app more often!