Reviews of State Bank Mobile Banking App

By: The State Bank and Trust Company App

List of user reviews and ratings for State Bank Mobile Banking App

Total ratings

4.70 (Rating count: 1,098)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

The app is praised for being handy for viewing accounts, transfers, and bills, and for bank trustworthiness. However, users report recurring login problems, crashes/OS compatibility issues, lack of biometric login, missing/check deposit functionality, and limited transaction history. Improving authentication reliability, biometric support, deposit options, and fuller transaction history could boost overall satisfaction.

Pros

Handy and easy to use for core banking tasks (view balances, transfer funds, pay bills).
Generally reliable and capable when functioning, with some reviews praising it as solid and helpful compared to big banks.
Bank is described as solid/trustworthy with investments deemed safe.

Cons

Frequent login/authentication problems (can't login, credentials verification failures, password reset issues).
Crashes or loading issues and OS compatibility problems (crashes on launch, updates preventing opening, not compatible with latest iOS).
No biometric login (no Touch ID/Face ID) and limited ability to view transactions beyond the current month.
Check deposit feature is missing or nonfunctional.
Limited transaction history (cannot see transactions beyond the current month).

Upgrade to see all 20 reviews

User Reviews

Recent rating average: 1.70

All time rating average: 4.70

Upgrade to see all 20 reviews

55% (11)

Date	Author	Comment
2025-08-26	da*****	awful UI. have to call customer service for nearly all changes to my account
awful UI. have to call customer service for nearly all changes to my account
2025-07-18	Ju*****	Normally this app works great. Now I try to deposit a mobile check and it throws me out of the app. I called our local branch and they said they are aware of it. Why don’t you fix it?
Normally this app works great. Now I try to deposit a mobile check and it throws me out of the app. I called our local branch and they said they are aware of it. Why don’t you fix it?
2024-08-23	Pa*****	Always says it cant verify my credentials and the forgot password buttons doesn’t work it just brings up a blank page
Always says it cant verify my credentials and the forgot password buttons doesn’t work it just brings up a blank page
2024-07-13	Se*****	I believe State Bank is a solid institution and I have confidence that my investments are safe!
I believe State Bank is a solid institution and I have confidence that my investments are safe!
2024-03-12	He*****	I can’t login and the support people have no idea what to do. Kind of makes online banking useless.
I can’t login and the support people have no idea what to do. Kind of makes online banking useless.
2023-10-23	ve*****	So apparently we have to go out and get the latest phone to be able to use the mobile app. Isn’t that a form of discrimination? Not all of us have the financial aid to do that. Please address this or I will take my business elsewhere My credit union doesn’t require me to have the latest phone to use their app why are you. Maybe I should write this in Spanish so you can understand it too
So apparently we have to go out and get the latest phone to be able to use the mobile app. Isn’t that a form of discrimination? Not all of us have the financial aid to do that. Please address this or I will take my business elsewhere My credit union doesn’t require me to have the latest phone to use their app why are you. Maybe I should write this in Spanish so you can understand it too
2022-10-24	re*****	If it does work it works good but I’m the last three months it won’t load, forgets your login information all the time, clears your Face ID, and most of the time won’t even open unless you have full service or are connected to wifi
If it does work it works good but I’m the last three months it won’t load, forgets your login information all the time, clears your Face ID, and most of the time won’t even open unless you have full service or are connected to wifi
2021-08-07	An*****	Not compatible with latest iOS. Crashes upon launching.
Not compatible with latest iOS. Crashes upon launching.
2021-02-01	Lo*****	New update won’t let me open my app. iOS 13. iPhone 7. Jesus this is gonna set me back.
New update won’t let me open my app. iOS 13. iPhone 7. Jesus this is gonna set me back.
2019-04-17	Sh*****	App works great and would have given 5 stars if Touch ID was a feature instead of always having to type in my password
App works great and would have given 5 stars if Touch ID was a feature instead of always having to type in my password