Reviews of American United FCU Mobile

By: American United Family of Credit Unions App

List of user reviews and ratings for American United FCU Mobile

Total ratings

4.60 (Rating count: 917)

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Review summary

Users generally praise the app for being easy to use and convenient with strong service, but repeatedly fault the mobile experience for disruptive, frequent updates, confusing design, missing card controls and photo deposits, and weak fraud support. The core functionality is valued, but the UI/UX needs to be more intuitive and feature-rich to meet member expectations.

Pros

Very user friendly and easy to navigate.
Convenient for banking on the run with quick transactions.
Strong customer service and values; members feel valued.
Long-standing trust in the credit union and relationships with family members.
Overall easy-to-use and reliable app experience.

Cons

Frequent app updates require re-login and break face recognition.
New UI/UX design is hard to navigate (white, lacks traditional menu).
Missing essential features like viewing/controlling cards on file and card on/off; check deposit by photo is unavailable.
Weak fraud information and after-hours support; limited charge details for transactions.

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User Reviews

Recent rating average: 3.90

All time rating average: 4.60

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15% (8)

Date	Author	Comment
2026-07-20	Ac*****	Super fast and convenient!
Super fast and convenient!
2026-06-06	da*****	The bank workers are amazing always looking to help and serve the members the quality of the service is 120 % always the client and members first the service the friendly smiles and the attention to detail is amazing I recommend anyone to check this credit union my credit union…
The bank workers are amazing always looking to help and serve the members the quality of the service is 120 % always the client and members first the service the friendly smiles and the attention to detail is amazing I recommend anyone to check this credit union my credit union…
2026-04-21	bl*****	I can say this App definitely needs an Update. It’s to Bland and your not even able to see the cards u have on file or options to turn card on and off.
I can say this App definitely needs an Update. It’s to Bland and your not even able to see the cards u have on file or options to turn card on and off.
2026-04-16	ji*****	I’ve been with this Credit union since I was 11 yrs old, I’m 59 now! My parents ran there business through this credit union , my whole family has gotten loans , and paid them off , & business loans, there like an ok time Credit union! They have values and treat there customers like we’re valued! I don’t see myself going anywhere , so great job u guys! Keep up ur hospitality and family like service!
I’ve been with this Credit union since I was 11 yrs old, I’m 59 now! My parents ran there business through this credit union , my whole family has gotten loans , and paid them off , & business loans, there like an ok time Credit union! They have values and treat there customers like we’re valued! I don’t see myself going anywhere , so great job u guys! Keep up ur hospitality and family like service!
2026-04-07	Wi*****	$67
$67
2026-03-26	Me*****	App is getting faster and more secure! Love it!
App is getting faster and more secure! Love it!
2026-03-18	Ki*****	Top shelf customer service
Top shelf customer service
2026-03-17	12*****	Nice place to do business.
Nice place to do business.
2025-12-13	Lo*****	Every time an update is done, which is roughly about every six hours. You have to re-login and face recognition doesn’t work anymore. Don’t really know what the updates actually helped just know that they’re done extremely frequently so face recognition must always be reset.
Every time an update is done, which is roughly about every six hours. You have to re-login and face recognition doesn’t work anymore. Don’t really know what the updates actually helped just know that they’re done extremely frequently so face recognition must always be reset.
2025-10-16	MW*****	Every time you open this app it “updates”, which takes forever. Very annoying. Please go back to whoever was running the software before.
Every time you open this app it “updates”, which takes forever. Very annoying. Please go back to whoever was running the software before.